Ratings based on 131 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Minneapolis
Posted 9 Nov 2024
Our room was fine, although missing amenities such as lighting and towel bars.
by A verified traveler
Posted 15 Oct 2024
Good location close to the main train station and in the main tourist area.
by A verified traveler
Posted 7 Oct 2024
Older furnitures, no fridge and only laundromat service. Good bed, breakfast and service. Very close to train station and downtown area otherwise we were happy about the stay.
Comment from Hotel Management
7 Nov 2024 by Palais26, Hotel Management
Dear MAC,Thank you very much for your positive feedback. We like it. See you soon again.
by A verified traveler from Hollywood
Posted 1 Oct 2024
by A verified traveler from Santa Monica
Posted 2 Sep 2024
by A verified traveler
Posted 14 Aug 2024 on Hotels
by A verified traveler
Spacious room decorated well
Posted 10 Aug 2024 on HotelsWe really liked our stay here, I think it’s our favorite hotel on our journey so far. We were pleasantly surprised by how nice our room was, and the breakfast and staff are great too!
Comment from Hotel Management
10 Aug 2024 by Hotel Palais26, Hotel Management
Dear Marc,Thank you very much for your positive Feedback. We are happy will see you again here at the Palais26 in Villach. Your Palais26 Team
by A verified traveler
Posted 15 Jul 2024
Arrival to hotel and informed that they couldn't find the booking. Apparently the booking was there all along.
Hot water was shut off without warning and no notification or apology.
Rude and unhelpful receptionist staff. Despite your own mistake in not locating the booking that existed all along, to tell our upset customer "I'm having a bad week as well" is completely unacceptable.
Comment from Hotel Management
9 Aug 2024 by Hotel Palais26, Hotel Management
Dear Jay,Thank you for your feedback. We have already spoken to our reception staff and we are trying our best to improve our service. We apologize for your annoyance. There was no bad intention at the reception.
by A verified traveler
Posted 28 May 2024 on Hotels
by A verified traveler
Posted 19 Sep 2023
The hotel is right at the heart of the city Villach. It has a special charm as the building is historic, but all facilities and rooms are brought up to standard and met our expectations.
At 8:30am in the morning you will hear the church bell (two strikes to announce the half hour) as it is custom in many of the mid-town hotels in Austria. We thought it is nice that the church bell started at 8:30am and not earlier :-). It didn't bother us.
Parking is available but might cost extra. The parking spaces are tight and getting into the hotel parking lot requires some driving skills.
Another highlight is the breakfast. It was included in our room rate. It is excellent and uniquely served on a wooden structure that is placed on the table to save space.
The next day we walked through the town and got a lot of souvenir shopping done. You can find everything within walking distance in the pedestrian walking zone. Another reason why we had a great time in Villach.
We would definitely stay there next time again.
Comment from Hotel Management
26 Sep 2023 by Elif Erköken / Front Office Managerin, Hotel Management
Dear Manfred,it is nice to hear that you enjoyed your stay by us :).We want to thank you for your nice feedback and hope to see you back again soon!
