Ratings based on 988 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Stay would have been better if rhe water and plumbing in kitchen work
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Barbara,Thank you for your feedback. We apologize for the inconvenience you experienced with the water and plumbing in the kitchen. This is certainly not the standard we strive for, and we understand how it impacted your stay. Your comments have been shared with our maintenance team to address and resolve these issues promptly. We hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely, Leonel Vilchez General Manager Hilton Suites
by A verified traveler
Posted 24 Nov 2024
Nice room
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Melissa,Thank you so much for your fantastic 5 out of 5 review! We’re thrilled to hear that you enjoyed your stay and found your room to be nice. Our team works diligently to create a comfortable and welcoming environment for all our guests, and it’s wonderful to know we succeeded during your visit. If there’s anything you loved most or suggestions for improvement, please let us know. We can’t wait to welcome you back for another amazing experience!Sincerely, Leonel Vilchez General Manager Hilton Suites
by A verified traveler
Posted 24 Nov 2024
They where very nice need more elevators & let us use the stairs
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Mellissa,Thank you for your review! We're glad to hear that you found our staff to be very nice. We appreciate your suggestion regarding additional elevators and access to the stairs. We understand how important convenience and accessibility are, and we'll certainly take your feedback into consideration as we work to improve our guest experience. We hope to welcome you back soon!Sincerely, Leonel Vilchez General Manager Hilton Suites
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Jasmine,We couldn’t be happier to hear that your stay was such a success! Your 5-star rating is the best reward for our team’s efforts. We are truly grateful and will continue to provide you with exceptional service on your next visit. We can’t wait to see you again!Sincerely, Leonel Vilchez General Manager Hilton Suites
by A verified traveler from La Vernia
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Charles,Thank you for your amazing 5/5 rating! We are thrilled to know that you had such a wonderful experience with us. Your satisfaction is our top priority, and your positive feedback inspires our team to keep delivering exceptional service. We can't wait to welcome you back for another fantastic stay!Sincerely, Leonel Vilchez General Manager Hilton Suites
by A verified traveler
Posted 18 Nov 2024
Not enough food choices! Water sold expensive
Uber drivers finding the place difficult to find
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Sadi,Thank you for your feedback! We’re glad you had a generally positive experience, but we apologize for the limited food options and the challenges with finding the hotel. We’ll definitely take your comments into consideration to improve our offerings and better assist guests with directions. As for the water pricing, we will review our pricing strategy to ensure it's more reasonable. We appreciate your insights and hope to provide you with an even better experience on your next visit!Sincerely, Leonel Vilchez General Manager Hilton Suites
by A verified traveler
Posted 12 Nov 2024
The hotel can improve on maintenance and some of the rooms. Also, it should be noted very clearly for all consumers that there is a $50 early check-in fee if you arrive in the morning on your arrival date.
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Lauren,Thank you for your feedback. We apologize for any inconvenience caused by maintenance issues in some of our rooms, and we appreciate you bringing this to our attention. We'll work on improving the upkeep to ensure a more comfortable stay for future guests. We also appreciate your suggestion regarding the early check-in fee and will work on making this more clearly communicated to avoid any confusion. We hope to provide you with a better experience next time!Sincerely, Leonel Vilchez General Manager Hilton Suites
by A verified traveler
Posted 9 Nov 2024
Great room we had. Loved it
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear JUANA,Thank you for your wonderful feedback! We’re thrilled to hear that you loved the great room you stayed in. Your satisfaction is what we strive for, and it’s fantastic to know we met your expectations. If there’s anything specific you enjoyed or if you have any suggestions for your next visit, please let us know. We look forward to welcoming you back soon for another fantastic stay!Sincerely, Leonel Vilchez General Manager Hilton Suites
by A verified traveler from Milwaukee
Posted 9 Nov 2024
Property was very nice for the price. Excellent location. Close to everything in Oak Brook
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Paulino,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay and found our property to be a great value. Our location in Oak Brook is indeed one of our best features, and we're glad it was convenient for you to explore everything the area has to offer. We hope to welcome you back soon for another wonderful experience! Safe travels and thank you again for choosing us!Sincerely, Leonel Vilchez General Manager Hilton Suites
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Bonnie,Thank you for your fantastic 5/5 review! We are thrilled to hear that you had an exceptional experience during your stay. Your kind words motivate our team to continue delivering outstanding service and hospitality. If there were any specific highlights from your visit that you loved, we’d love to hear about them! We look forward to welcoming you back soon for another memorable stay. Safe travels until then!Sincerely, Leonel Vilchez General Manager Hilton Suites
