Ratings based on 105 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
Poor staff knowledge and to much noise
by A verified traveler
Posted 25 Aug 2024
El lugar es muy bonito y acogedor, sin embargo carece de limpieza y mantenimiento en los aires acondicionados. Están sucios y sus filtros tapados. Esto provoca el pobre enfriamiento sino también alergias y enfermedades. Tampoco dan mantenimiento al área del baño especialmente a la ducha. Pequeñas cosas hacen una gran diferencia. Demasiados inconvenientes para dos noches.
by A verified traveler
Posted 29 Jun 2024
There was no service. The receptionists were unfriendly and not knowledgeable. My key stopped working after one entry. I had to go to the reception each time to have it reset 5 times in two days. Last night at 23:30 I could not unlock the room and nobody was in the reception to help. It took me about 20 minutes to find a security guard to open the door. There was no hot water, and the toilet was not filling. The water kept running the whole night. Even when I told the receptionist no one came to check. The internet was awful. I am not going back and I would not recommend it to anyone. They sent me a message asking me to give them a good review. The other good reviews are probably becuause they have asked for. The only positive point is their restaurant and the nice lady who serves there. Otherwise it is waste of money.
by A verified traveler
It was good
Posted 27 Jun 2024 on HotelsI liked the hotel. Didn’t love the location. It was comfortable and good breakfast.
by A verified traveler
Posted 3 Jun 2024
Not the best area to be able to walk to points of interest. And the area around the hotel is very dirty and right off a main road but inside the property the hotel feels resort like with a garden and pool with a swim up bar. Pool was amazing and seating was conformable. And breakfast was great I recommend combo 4. I didn't like the rooms so much because the showers take about 4mins to heat up. Also the shower doesn't have a door/curtain to block water from getting all over the floor so bring shoes to walk around in bathroom. The hotel keys were the most annoying thing about the hotel. They barely work to the point that the staff told us that every time you come back to the hotel to bring it to them to reprogram the key. Even after it still a struggle to get in the room.
by A verified traveler
Posted 19 May 2024
Te cobran mas impuesto cuándo llegas, y la fotos esta muy editadas.
by A verified traveler
Posted 1 Apr 2024
We booked this property six months in advance because we were going on a cruise. We got to the property and they didn’t have a reservation. Everybody that was walking in the door had reservations and they had nobody’s reservation three hours. We spent there they transferred us to another Hotel they found out we paid for it in advance. It was an awful experience.
by A verified traveler
Posted 16 Mar 2024
by A verified traveler from Clearwater
Posted 16 Mar 2024
Property was well kept albeit a bit simple, but a good value for the price. Food is ordinary, but ok for a short stay. 10-15 min taxi from the cruise port. Not near the beaches, so if that's your thing, look elsewhere. Also helps to be bilingual
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by A verified traveler
Posted 28 Feb 2024 on Hotels
