Ratings based on 59 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
Es un hotel que te permite disfrutar la ciudad, el servicio al cliente realmente excepcional y con un gran interés es que se disfrute la estadía en el.
Comment from Hotel Management
19 Oct 2024 by German , Hotel Management
Buenos dias Sra. Milena Estimada Milena, muchas gracias por sus amables palabras sobre su experiencia en Casa Alcestre. Nos alegra saber que disfrutó de nuestra atención excepcional y que pudimos contribuir a que su estadía fuera memorable. Nuestro equipo se esfuerza día a día para hacer que cada huésped se sienta como en casa y que pueda disfrutar plenamente de la ciudad. Esperamos tener el placer de recibirla nuevamente en su próximo viaje. ¡Saludos cordiales!German CastroGerente
by A verified traveler
Posted 7 Oct 2024
Location is amazing, and the rooms are very comfortable.
Comment from Hotel Management
7 Oct 2024 by German , Hotel Management
Dear Alfonso, thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our prime location and found our rooms comfortable. Your satisfaction is our top priority, and we strive to provide an exceptional experience for all our guests. We hope to welcome you back soon for another delightful stay at Casa Alcestre!
by A verified traveler from Surrey
Posted 22 Sep 2024
Hermoso hotel en el corazón de Villa de Leyva. Comida espectacular y servicio de primera. Muy recomendado.
Comment from Hotel Management
24 Sep 2024 by German , Hotel Management
Estimada Paula, muchas gracias por tus amables palabras. Nos alegra saber que disfrutaste de tu estadía en Casa Alcestre y que nuestra ubicación, comida y servicio superaron tus expectativas. Cada comentario nos motiva a seguir ofreciendo lo mejor a nuestros huéspedes. Esperamos tener el placer de recibirte nuevamente en el futuro. ¡Saludos cordiales!
by A verified traveler
Posted 1 Sep 2024
Beautiful place in the city plaza. Staff was very helpful.
Comment from Hotel Management
3 Sep 2024 by German , Hotel Management
Thanks for choosing us, we are happy to serve you in our Hotel. Thank you very much for your comments, it help us to improve our service. We hope to welcome you again at Casa Alcestre!Best regards,German CastroManager
by A verified traveler
Posted 11 Aug 2024
Comment from Hotel Management
3 Sep 2024 by German , Hotel Management
Buenas tardes Juan Gracias por elegirnos, nos alegró atenderlos en nuestro Hotel. Nos esforzamos por crear un ambiente cálido y acogedor para nuestros huéspedes. Su opinión es muy apreciada, agradecemos sus comentarios nos ayudan a mejorar nuestro servicio; estamos trabajando en ello. Esperamos recibirlos nuevamente en Casa Alcestre!Cordial saludo,German CastroGerente
by A verified traveler
Posted 22 Jul 2024
Amazing property, great location, easy parking, to improve staff training, pretty junior.
Comment from Hotel Management
22 Jul 2024 by Claudia, Hotel Management
Hi mr. Jorge, Thank you for choosing us, we were happy to serve you at our hotel. We strive to create a warm and welcoming environment for our guests. Your opinion is very much appreciated, we appreciate your comments help us improve our service; we are working on it. We hope to welcome you again at La Corada!Kind regards,Claudia HernándezManager
by A verified traveler
Posted 18 Jun 2024
The property did not process a refund despite missing my reservation and sending me to a partner hotel of a much lower category. They clearly lack a service attitude and care for their customers.
Comment from Hotel Management
2 Jul 2024 by Claudia, Hotel Management
Good morning mr. Dávila, We are very sorry about the situation with your reservation; we appreciate your comments that help us improve our service; we are working on it. As we informed you, the Expedia platform is working to make the corresponding refund as soon as possible.Kind regards,Claudia HernándezManager
by A verified traveler
Posted 4 Jun 2024 on Hotels
Comment from Hotel Management
2 Jul 2024 by Claudia, Hotel Management
Buenos dias don Mauricio, Gracias por elegirnos, nos alegró atenderlos en nuestro Hotel. Nos esforzamos por crear un ambiente cálido y acogedor para nuestros huéspedes. Su opinión es muy apreciada, agradecemos sus comentarios nos ayudan a mejorar nuestro servicio; estamos trabajando en ello. Esperamos recibirlos nuevamente en Casa Alcestre!Cordial saludo,Claudia Hernández Gerente
by A verified traveler
Posted 2 Jun 2024 on Hotels
The hotel is even more fantastic in every aspect, considering it is in a small town far from Bogotá. The rooms are big, with a bathtub, a great combination of luxury and colonial style. The crew was super attentive, and the food and beverage were great.
Comment from Hotel Management
2 Jun 2024 by Claudia, Hotel Management
Hi Mauro, Thanks for choosing us, we are happy to serve you in our Hotel. Thank you very much for your comments, it help us to improve our service. We hope to welcome you again at Casa Alcestre!Best regards,Claudia HernandezManager
by A verified traveler
Posted 18 May 2024 on Hotels
Comment from Hotel Management
18 May 2024 by Claudia, Hotel Management
Buenas tardes don José,Gracias por elegirnos, nos alegro atenderlos en nuestro Hotel. Agradecemos sus comentarios, nos ayudan a mejorar nuestro servicio, estamos trabajando en ello. Esperamos recibirlos nuevamente en Casa Alcestre!Cordial saludo,Claudia Hernández Gerente
