Ratings based on 181 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
This hotel is beautiful. The food at the restaurant was ok. I would have given this place five stars if it wasn’t because the receptionist charged me almost $1,000 extra and it took a while to straighten this out.
Comment from Hotel Management
16 Oct 2024 by Yaneth García Customer Service, Hotel Management
We hope to have the opportunity to have you back in our facilities. We regret the inconvenience caused during your stay, but we are sure to take your recommendations as a plan to improve our processes.
by A verified traveler
Posted 29 Jul 2024
Beautiful property, incredible views, stunning pool. We loved this place for our family. The only thing we didn't like was the restaurant, we really disliked our dinner there and found the staff very slow and seemed confused. We left the hotel for dinners after that, but breakfast was good. One of the best hotel pools I've seen, kids loved the play room. Hot tubs were empty due to water restrictions.
Comment from Hotel Management
29 Jul 2024 by Yaneth García, Servicio al cliente , Hotel Management
Hi, Lauren Good morning, Receive a cordial and fraternal greeting. We want to thank you for taking the time to review our services. This makes us improve every day in our work, so that your stay is pleasant. We hope to have you on a next opportunity.
by A verified traveler
Posted 11 Jul 2024
Tranquilidad absoluta…hermosos jardines y buen servicio!
Comment from Hotel Management
29 Jul 2024 by Yaneth García, Servicio al cliente , Hotel Management
Buenos días Esperanza, queremos agradecerle por sus comentarios positivos a nuestro servicio y jardines de Hospedería Duruelo. Esperamos contar con usted en una próxima oportunidad.
by A verified traveler
Posted 2 Jul 2024
Great people, safe and peaceful place
Comment from Hotel Management
29 Jul 2024 by Yaneth García, Servicio al cliente , Hotel Management
Hi, Mireya We want to thank you for your positive comments about our service and gardens at Hospedería Duruelo. We hope to have you on a next opportunity.
by A verified traveler
Posted 2 Jul 2024
Beautiful and safe.
Comment from Hotel Management
29 Jul 2024 by Yaneth García, Servicio al cliente , Hotel Management
Hi. DouglasThank you for visiting us and sharing your experience
by A verified traveler
Posted 1 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Yaneth García, Servicio al cliente , Hotel Management
Héctor. Gracias por visitarnos Duruelo es su Casa
by A verified traveler
Posted 31 May 2024 on Orbitz
Comment from Hotel Management
11 Jun 2024 by Yaneth García, Servicio al cliente , Hotel Management
Gracias por visitarnos y calificar con 5 estrellas tu experiencia
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
10 May 2024 by Yaneth García, Servicio al cliente , Hotel Management
Buenas tardes JulianGracias por su calificación 5 para nuestro servicio, esperamos regrese pronto.Cordialmente,Yaneth García - Servicio al Cliente
by A verified traveler
Posted 15 Nov 2023
Spent one night. Very nice place great service and restaurant was great
Comment from Hotel Management
16 Nov 2023 by Yaneth García, Servicio al cliente , Hotel Management
Dear Cesar, We have loved having you with us; We hope to have you back soon. Best regard,
by A verified traveler from Bogota
Posted 11 Oct 2023
Comment from Hotel Management
18 Oct 2023 by Kc, Hotel Management
Muchas gracias por hospedarse con nosotros, lo esperamos en una próxima oportunidad.
