Ratings based on 431 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Amber W, Hotel Management
Thank you for completing our Guest Survey about your recent stay. Your feedback is invaluable, and we'll use it to improve the guest experience.I appreciate your kind words, which I’ll share with the team. We hope to welcome you back to the Vilano Beach area.If you need assistance in the future, feel free to reach out to me directly.Have a great day, and we look forward to seeing you again!
by A verified traveler
Posted 21 Nov 2024
Stellar staff. Dog friendly. Pretty solid breakfast. Beautiful place to stay with the fam.
Comment from Hotel Management
23 Nov 2024 by Amber W, Hotel Management
Thank you for participating in our Guest Survey about your recent stay at our hotel. Your feedback is invaluable, and we will use it to improve the guest experience. I truly appreciate your kind words, which I will share with the entire team. We hope you consider staying with us again when you're back in the Vilano Beach area. If you need assistance in the future, please don't hesitate to reach out to me directly. Wishing you a wonderful day, and we look forward to welcoming you again soon!
by A verified traveler
Posted 20 Nov 2024
Great location, close to St. Augustine, but quiet. Beautiful beach and fantastic for a morning run. The Pesca Bar is a plus.
Comment from Hotel Management
23 Nov 2024 by Amber W, Hotel Management
Thank you for taking the time to complete our Guest Survey about your recent visit to our hotel. Your insights are incredibly important to us, and we will utilize your feedback to improve the guest experience.I truly appreciate your generous comments, which I will share with the whole team. We genuinely hope you will give us another chance to serve you if you return to the Vilano Beach area.Should you need any assistance in the future, please don’t hesitate to reach out to me directly.Wishing you a fantastic day, and we look forward to welcoming you back soon!
by A verified traveler
Posted 19 Nov 2024
I like it
Comment from Hotel Management
23 Nov 2024 by Amber W, Hotel Management
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Your feedback is incredibly valuable to us, and we will use your responses to improve the guest experience.I sincerely appreciate your kind words, which I will share with the entire team. We truly hope you will give us another opportunity to serve you when you return to the Vilano Beach area.If you need any assistance in the future, please don't hesitate to contact me directly.Have a wonderful day, and we look forward to seeing you again soon!
by A verified traveler
Posted 18 Nov 2024
Excellent
Comment from Hotel Management
23 Nov 2024 by Amber W, Hotel Management
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Your feedback is extremely valuable to us, and we will use your responses to enhance the guest experience.I greatly appreciate your kind words, which will be shared with the entire team. We sincerely hope that you will give us another opportunity to serve you should you return to the Vilano Beach area. If you need any assistance in the future, please feel free to contact me directly. Have a wonderful day, and we hope to see you again soon!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Amber W, Hotel Management
Thank you for completing our Guest Survey about your recent stay. Your feedback is invaluable, and we will use it to enhance our guest experience. I appreciate your kind words, which will be shared with the team.Have a wonderful day, and we hope to see you again soon!
by A verified traveler from elmwood park
Posted 17 Nov 2024
The morning breakfast options were great. It was convenient to have a restaurant on the rooftop altho not great when it shut down for an event. The valet was too expensive at $25/night; especially when you feel the need to tip each in and out. There should be a maximum if you have a long stay. The room's had no "bars" on cell phones (maybe the island had no towers) but we could not connect with others in our party.
Comment from Hotel Management
17 Nov 2024 by Amber W, Hotel Management
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Your feedback is extremely valuable to us, and we will use your responses to enhance the experience for every guest.I sincerely appreciate your kind words, which will be shared with the entire team. Comments like yours help us improve our service and property.Please be assured that we will address your concerns to minimize similar issues in the future. We sincerely hope that if you return to the Vilano Beach area, you will give us another opportunity to provide you with an exemplary guest experience.If I can assist you in any way in the future, please feel free to contact me directly. Have a wonderful day, and we hope to see you again soon!
by A verified traveler
Posted 16 Nov 2024
The property was very clean. Staff was hospitable. the free breakfast rocked! Was able to take my dog, but wished that the fee was cheaper. Plenty of electrical sockets in the rooms. Wish I did not have to use the valet parking as that was expensive.
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 15 Nov 2024
Very friendly staff. Not a fan of valet parking. Mattress was not the best and one day the hotel was overrun with high schoolers, very loud and just took over the whole pool area!
Comment from Hotel Management
16 Nov 2024 by Amber W, Hotel Management
Thank you for completing our Guest Survey about your recent stay at our hotel. Your feedback is incredibly valuable to us, and we will use your insights to enhance every guest experience. I truly appreciate your kind words, and I’ll be sure to share them with the entire team.We sincerely hope that if you return to the Vilano Beach area, you will give us another chance to serve you and provide an exceptional experience.If you need any assistance in the future, please don’t hesitate to reach out to me directly. Have a wonderful day, and we hope to see you again soon!
