Ratings based on 82 Verified Reviews

4.3 out of 5
73% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Boutique hotel

Posted 7 Aug 2024 on Hotels
Great location and good design
Comment from Hotel Management
26 Aug 2024 by Ruben, Hotel Management
Apreciado cliente,Muchas gracias por su excelente valoración sobre su estancia.Esperamos que su estancia haya sido igual de excelente que su valoración.Agradeciéndole el tiempo que ha empleado en dejar esta valoración, le enviamos un cordial saludo.
5 out of 5
by A verified traveler

Posted 1 Jul 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Ruben, Hotel Management
Dear Maude, Thank you so much for your excellent review about your recent stay. Waiting to see you soon again.Regards.
5 out of 5
by A verified traveler

Posted 3 Apr 2024
Cleanliness, great location.
Comment from Hotel Management
3 Apr 2024 by Ruben Romero, Hotel Management
Dear Zohamy,Thank you so much for your excellent review about your recent stay at Mercer Casa Torner i GÜell. We hope you have had a nice stay and we're looking forward to see you again very soon.Best Regards.
5 out of 5
by A verified traveler

Posted 31 Jul 2022 on Hotels
Excellent stay at a lovely hotel - everything was perfect, from initial greeting to advise /selection of wine for a nightcap - thank you so much , a friendly and efficient check in and departure 😊
Comment from Hotel Management
1 Sep 2022 by Ada Soldevila, Hotel Management
Dear Elaine, Thank you very much for your words and for rating us so positively. We are glad to hear that you enjoyed our facilities. We hope to see you again very soon. Kind regards,
5 out of 5
by A verified traveler

Posted 13 Jun 2022 on Hotels
Comment from Hotel Management
13 Jun 2022 by Rubén Romero, Hotel Management
Buenas tardes Natalia, Primero de todo déjenos darle las gracias por tomarse unos minutos en dejar su valoración sobre su estancia. Nos alegra saber que estuvo a la altura de sus expectativas y esperamos que en un futuro cercano podamos darle la bienvenida de nuevo. Reciba un cordial saludo.
5 out of 5
by A verified traveler

Posted 4 Jan 2022
Kind staff keen to help and useful with local suggestions and recommendations. Nice hotel.
Comment from Hotel Management
4 Jan 2022 by Rubén Romero, Hotel Management
Dear Mr. Ludovico, Thank you so much for your excellent review, We would be gratefully to see you soon. Warm regards.
3 out of 5
by A verified traveler

Choose internal facing rooms

Posted 5 Nov 2021 on Hotels
The hotel and it’s amenities are good, new and stylish. The location is very central. But the sound insulation is not good, our windows were facing the main square and it was impossible to sleep overnight: too much noise from drinking groups of people and the sound proofing is non-existent.
Comment from Hotel Management
9 Nov 2021 by Rubén Romero, Hotel Management
Dear Alla, All our apologize for disturbs and noise at night. Thank you for take a minute to do your review. We would be very apreciatte your comments. Best regards.
5 out of 5
by A verified traveler

Posted 17 Oct 2021 on Hotels
Comment from Hotel Management
28 Oct 2021 by Rubén Romero, Hotel Management
Apreciada Sandra, Muchas gracias por tomarse unos minutos en dejar su excelente valoración sobre su estancia. Nos alegra saber que su estancia estuvo dentro de sus perspectivas. Reciba un cordial saludo.
4 out of 5
by A verified traveler

Large room haunted lights

Posted 12 Oct 2019 on Hotels
The room was huge and the bed comfortable. However, truly hot water was in short supply and the lights seemed to be haunted, coming on at random times. The staff was very helpful and the location was very good
Comment from Hotel Management
12 Oct 2019 by Ruben Romero, Hotel Management
Dear Michael, Thank you so much for your good review. we are so sorry for the problems, we will work hard for do a better experience next time. best regards.
5 out of 5
by A verified traveler

Posted 10 Oct 2019 on Hotels
Stylish and brand new hotel in the central part of Vilafranca. Friendly staff and good location. Breakfast is not worth the money (15 euro p.p.), so we decided to have it somewhere else.
Comment from Hotel Management
12 Oct 2019 by Ruben, Hotel Management
Apreciado cliente, muchas gracias por tomarse unos minutos en dejar su excelente valoración. Nos alegramos que su estancia haya sido la esperada. Esperamos que podamos volver a verle muy pronto. reciba un cordial saludo.
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