Ratings based on 109 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Not the best
Posted 2 Oct 2023 on HotelsHappy with our room however on the booking it said there were 3 pools which we were looking forward to.
They did not look like the pictures and were very dirty so we couldn’t go in them. 2 of them were also closed.
Work was also going and so there was a lot of noise.
Good breakfast options!
Comment from Hotel Management
28 Oct 2023 by Daniel - Pousada Caroline , Hotel Management
Thank you, we always strive to provide the best service to our guests and your honest reviews help a lot.
Recommended
for Getaway With Friendsby A verified traveler
Our hotel at Foz de Iguacu
Posted 28 Mar 2018 on HotelsThe hotel is not very close to downtown Foz de Iguacu, which is ok, as we spent most of our time at the Iguassa Falls. The breakfast has a large variety of food. Some, but not all, of the stuff members at the front desk speak English. Overall, the staff are very helpful.
On the other hand, the room is very small, and the A/C in our room was very loud. Also, the door of our room was very difficult to open with the key. Very often, we had to give multiple tries before the door would open. It was very frustrating.
by A verified traveler
Charming
Posted 23 Jun 2014 on HotelsThe hotel was a very reasonable price including breakfast. The staff was very accommodating. And the location was only a short distance to Iguacu Falls. Overall, this was a good hotel for the price and location.
by Hezi from Vancouver, Canada
Definitely not recommended.
Posted 5 Jan 2014
Pros: Breakfast was good and fresh.
Cons: Attitude and lack of respect toward guests.
Location: Not close to anything in particular.
We had arranged for a shuttle by the hotel from the airport to the hotel. There was no shuttle waiting for us, so we had to take a (more expensive) taxi. After check-in, we were given a small, badly lit, windowless, extremely hot room with only one electrical outlet (no possibility of charging cell phone, for example). When we protested we were given a larger room, which was better, but still windowless. But why were we not given a decent room right away, when it was obviously available?
On the day we were checking out, a fee for 2 bottles of water was added to our bill. We stated that we had not consumed the water, but the clerk called the manager, who also continued arguing with us and berating us. The amount of money involved was very small, but it was very demeaning to be treated like that by the hotel management. This is not the way a hotel should treat guests.
by A verified traveler
Posted 30 Aug 2013 on Hotels
Charm lives to its name and is a reasonably comfortable guesthouse with friendly English speaking staff. The only drawback is that there is no heater in the room, and we were cold on a chilly August night.
by David Y from Dallas, TX
Average hotel, very friendly staff
Posted 20 May 2013 on HotelsI felt the hotel was fine. Upon checking in, the staff was extremely friendly. He helped me book two tours to Iguassu Falls (one day on the Argentine day, and the other day on the Brazilian side). As for the room, it was fine (clean, nothing glaringly bad). Overall, I thought it was an average hotel, but the staff was very helpful if I had any questions.
by A verified traveler
Posted 5 Apr 2013 on Hotels
by Angel
Solid and Friendly
Posted 2 Mar 2013 on HotelsPros: Incredibly nice people who were super helpful with information and resources for seeing the Falls and getting around. We were greeted at 2AM when we arrived by the sweetest guy. Really set us off on right foor there. Place was clean. Location was fine, we used taxis and walked, though we know there are buses that are pretty straightforward, too. There was a more densely populated business area was a 20 minute walk away. Cons: The air conditioner dripped all over the floor and didn't work very well. Our room's only (yet ample) window faced a wall without much ventilation. No phone in room. No good places to eat within 10 minute walk. Needed to hoof it at least 20 minutes. Transfer to/from the airport they offer is slightly more expensive than getting taxi yourself. But hardly anyone speaks English, so it helps to have basic Portuguese or Spanish. Overall, we had a fine time, rested well and moved on to the next stop without too much trouble.
by Victor
Nice hotel....excellent location...
Posted 28 Feb 2013 on HotelsReally nice hotel, with a excellent location, only few meter from main avenue..excellent staff, really helpful, free breakfast..the only problem was we got a room with one queen bed and two twin beds, only me and my wife...it was no space in the room...
by Stephen
Pretty decent place to stay although out of town
Posted 14 May 2012 on HotelsRooms were clean and well appointed. The pool area was nice. Front desk staff very helpful. Breakfast was very good.The hotel is out of town though and you woudl need a taxi/bas to get into the centre, although there is a huge supermarket 5 minutes walk away
