Ratings based on 61 Verified Reviews
3.8 Room cleanliness
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jul 2023
The outdoor lock was lacking a keypad and the facial recognition wasn’t working… their customer service is the worse! I was there 8 night and going in the property was a nightmare EVERY time. There is no one physically there and it took me about 20 min to enter the property EVERY time for the 8 days… a nightmare
by A verified traveler
Horrible experience
Posted 22 Mar 2023 on HotelsGot locked outside twice. Charlie’s customer service took minimum 45 minutes to return. Apartment got flooded during a storm, due to water over flowing out of pipes. Had to clean the water by myself, because Charlie customer service has no one available until next day to do the service.
Woke up in the morning and found the door open, and no one from Charlie hold responsible for all the inconveniences. AC unit was not working properly. Horrible experience!!!!
Perfect example, of poor automated customer service!!!
I’ll definitely choose only Hotels with regular human presence customer service!
by A verified traveler
Posted 24 Aug 2024 on Hotels
by A verified traveler
Posted 3 Aug 2024 on Hotels
by A verified traveler
Posted 22 Jul 2024 on Hotels
by A verified traveler
Posted 19 Jul 2024 on Hotels
by A verified traveler
Posted 17 Jul 2024 on Hotels
by A verified traveler
Vista linda e super seguro
Posted 1 Jul 2024 on HotelsHotel maravilhoso, moderno e super seguro. Vista incrível e boa localização.
by A verified traveler
Posted 29 May 2024 on Hotels
by A verified traveler
Posted 5 Feb 2024 on Hotels
