Ratings based on 315 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Construction during massage/spa not ideal.
Comment from Hotel Management
5 Nov 2024 by Marta Rodrigues Guest Service Agent, Hotel Management
Dear Mr. Joel,We would like to thank you for your feedback. We apologize for any inconvenience caused by the construction during your massage/spa experience. We understand that a peaceful and relaxing environment is essential for such services, and we regret that this was not the case during your visit.We appreciate your understanding and will work to ensure that future guests do not encounter similar issues. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a more relaxing experience in the future.Best regards,
by A verified traveler
Posted 31 Oct 2024
The staff could not have been more helpful
Comment from Hotel Management
3 Nov 2024 by Marta Rodrigues Guest Service Agent, Hotel Management
Dear Mrs. Kelly,On behalf of our entire team at Pestana Bahia Praia, we would like to thank you for taking the time to provide us with your wonderful feedback. We are glad to hear that you appreciate the hospitality of our staff. Your recognition fills us with pride and incentive us to continuously improve our service and strive for excellence.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Bahia Praia.Best regards,
by A verified traveler
Posted 24 Oct 2024
Beautiful
Comment from Hotel Management
29 Oct 2024 by Marta Rodrigues Guest Service Agent, Hotel Management
Dear Mrs. Cathy,On behalf of our entire team at Pestana Bahia Praia, we would like to thank you for taking the time to provide us with your positive feedback. Your recognition fills us with pride and incentive us to continuously improve our service and strive for excellence.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Bahia Praia.Best regards,
by A verified traveler
Posted 8 Oct 2024
Amazing views of Sao Miguel cost line
Comment from Hotel Management
9 Oct 2024 by Marta Rodrigues Guest Service Agent, Hotel Management
Dear Mr. Robert,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the amazing views of the São Miguel coastline. We look forward to welcoming you back in a near future. Warm regards,
by A verified traveler
Posted 29 Sep 2024
Beautiful location, ocean view with pool and bar area. Room was spacious. Staff were pleasant and helpful. Only downside is the food is buffet and supper was expensive for a buffet where we didn’t eat much of anything. Lots of restaurants close by if you have a car. Air conditioner wasn’t working. I would still stay again, staff, room size and location!
Comment from Hotel Management
9 Oct 2024 by Marta Rodrigues Guest Service Agent, Hotel Management
Dear Guest,Thank you for your detailed review and for choosing to stay with us. We’re delighted to hear that you enjoyed our beautiful location, spacious rooms, and found our staff to be pleasant and helpful.We apologize for the inconvenience you experienced with the air conditioner and the buffet dinner. Your feedback is invaluable, we've already shared your comments with our manager and we will certainly look into these issues to improve our services. It’s wonderful to know that despite these setbacks, you would still consider staying with us again. We look forward to welcoming you back and providing an even better experience next time.Warm regards,
by A verified traveler
Posted 25 Sep 2024
Truly a wonderful holiday! The hotel was quiet and relaxed and in a beautiful location. We loved listening to the sound of the waves as we went to sleep. The hotel staff were fantastic- they were always ready to help and were so kind and welcoming. The beach was a lot of fun to play in, and the bistro next door also had really good food.
Comment from Hotel Management
26 Sep 2024 by Marta Rodrigues Guest Service Agent, Hotel Management
Dear Mrs. Ruth,Thank you for sharing your delightful experience with us. We are thrilled to hear that you had a wonderful holiday and enjoyed the quiet and relaxed atmosphere of our hotel. It is heartening to know that the beautiful location and the soothing sound of the waves added to your enjoyment.We are especially pleased to hear that our staff made a positive impression with their kindness and readiness to help. Your compliments will be shared with the entire team.We strive to provide a memorable experience for our guests, and your feedback is truly appreciated.We look forward to welcoming you back for another fantastic stay.Warm regards,
by A verified traveler from Dundas
Posted 21 Sep 2024
Lovely hotel, breakfast selection was good and the dining room very nice. Beautifully maintained grounds & pool area.
Comment from Hotel Management
26 Sep 2024 by Marta Rodrigues Guest Service Agent, Hotel Management
Dear Mrs. Carolyn,Thank you for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our breakfast selection and found the dining room to be very nice. It is also wonderful to know that you appreciated our beautifully maintained grounds and pool area.Your positive feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back for another enjoyable stay.Warm regards,
by A verified traveler
Posted 20 Sep 2024
We enjoyed our stay.The reception staff were very helpful and friendly..
Our room was excellent and the views from our balcony were fabulous.The bathroom ought to provide shampoos and the combined shower/hair wash was slightly disappointing.
There ought to be coffee and tea making facilities in the bedroom and a properly stocked mini bar.
The cleaning and upkeep of the room was very good.
Breakfast was good although it would be nice to have fresh coffee .
Shame that only offer buffet dinner in evening as only a few decent restaurants in the area for which a car is required.
The young lady Marta was also helpful with daily suggested trips and visits.
Overall very enjoyable and would definitely go back.
San Miguel is a beautiful island.
Comment from Hotel Management
26 Sep 2024 by Marta Rodrigues Guest Service Agent, Hotel Management
Dear Mr. Ian,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your stay and found our reception staff to be helpful and friendly. It is wonderful to know that you appreciated the excellent room and the fabulous views from your balcony.We have noted your comments regarding the bathroom amenities and will consider providing separate shampoos in the future. Additionally, we appreciate your suggestion about having coffee and tea making facilities in the bedroom and a properly stocked mini bar. Your feedback is invaluable as we strive to enhance our guest experience.We are pleased that you found the cleaning and upkeep of your room to be very good and that you enjoyed our breakfast offerings. We are glad to hear that I was helpful with daily suggested trips and visits. Your kind words fill my heart with joy. Thank you once again for your feedback. We look forward to welcoming you back to our hotel in the future. San Miguel is indeed a beautiful island, and we are pleased that you had an enjoyable stay.Warm regards,
by A verified traveler
Posted 14 Sep 2024
Loved it
Comment from Hotel Management
26 Sep 2024 by Marta Rodrigues Guest Service Agent, Hotel Management
Dear Mr. Kyle Andrew,On behalf of our entire team at Pestana Bahia Praia, we would like to thank you for taking the time to provide us with your positive feedback. We were glad to hear that you loved your experience with us. Your recognition fills us with pride and incentive us to continuously improve our service and strive for excellence.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Bahia Praia.Best regards,Marta RodriguesGuest Service Agent
by A verified traveler
Posted 20 Aug 2024
Very outdated for the nightly price. Only one elevator was put in use maybe trying to save on electricity. Overpriced beverages and be prepared to pay €4.5 for a small bottle of water or Coca Cola. Also, very outdated air conditioning system. Nights were very hot in the room although the AC was running for 24 hours nonstop.
Comment from Hotel Management
23 Aug 2024 by Nuno L., Hotel Management
Dear Mr./Mrs. Keti,On behalf of our entire team at Pestana Bahia Praia, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Bahia Praia. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Bahia Praia and regain your trust during your next visit.Warm regards,Nuno LeandroHotel Manager
