Ratings based on 985 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Great place !
Comment from Hotel Management
19 Dec 2024 by Hotel Katla Team, Hotel Management
Thanks for the kind words! We look forward to your next visit.
by A verified traveler from Fleming Island
Posted 18 Dec 2024
Shared a bowl of soup and the waiter even brought it in two separate bowls for us!
Comment from Hotel Management
19 Dec 2024 by Hotel Katla Team, Hotel Management
Thank you for sharing your experience! We're so glad our team could make your meal even more enjoyable. We hope to welcome you back soon!
by A verified traveler
Posted 5 Dec 2024
Bathroom was very small, water for the shower was not hot. Had the corner unit by the parking lot so it was loud and bright.
Comment from Hotel Management
6 Dec 2024 by Hotel Katla, Hotel Management
Dear Suepinda,Thank you for sharing your feedback with us. We're sorry to hear that you experienced issues with the bathroom size and that the shower water wasn't hot during your stay. Please note that it can sometimes take a little time for hot water to reach the shower, and we appreciate your understanding in this matter. We also apologize for the noise and brightness from the parking lot affecting your comfort. Your comments are valuable, and we will address these concerns to improve the experience for future guests. We hope you'll consider staying with us again so we can provide you with a better experience.Kind regards,Hotel Katla
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Hotel Katla, Hotel Management
Dear Jacy,Thank you so much for the perfect rating! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we appreciate your support. We look forward to welcoming you back on your next visit!Kind regards,Hotel Katla
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Hotel Katla, Hotel Management
Dear Marguerite,Thank you for your rating! We appreciate your feedback and are glad you had a positive experience. We hope to see you again soon!Kind regards,Hotel Katla
by A verified traveler
Posted 3 Dec 2024
Stayed one night with a party of 3 in 2 rooms. Booked Hotel Katla for its proximity to Vík and our ice cave tour. Its location, cleanliness of the room, and varied continental breakfast are the only perks of the hotel. However, the layout of the breakfast is ill-conceived and chaotic. The geothermal pool and sauna were tepid. Our rooms were freezing, and the bathrooms were designed by an imbecile. TIP: shift the towel rack so that the door opens fully. The staff at reception (evening, 25th of Oct 2024) were, frankly, unhelpful and incompetent. It's mind-boggling that Vík is well-known as the wettest place in Iceland, yet the hotel has no facilities for drying clothes or warming guests. Suffice it to stay that we'll never stay in a Keahotels property again.
Comment from Hotel Management
4 Dec 2024 by Hotel Katla, Hotel Management
Dear Imee,Thank you for sharing your feedback about your recent stay. While we appreciate your comments regarding our location, cleanliness, and breakfast, we must address some inaccuracies in your review.Our rooms maintain a standard temperature which guests can adjust at any time for their comfort. In special cases where this isn't sufficient, we do provide additional heaters. Also, it’s important to remember that you are, indeed, in Iceland, where unpredictable weather is part of the experience. Tourists should come prepared with waterproof clothing — it’s really a must!Regarding your experience with our staff, we are disappointed to hear about your perception of their service. We value constructive feedback, as it helps us improve, but given your attitude and language, we’re actually relieved that we won’t have to welcome you back. The calm and cozy atmosphere of our hotel is something we prioritize, and we’d prefer to maintain that for our other guests. Thank you for your understanding.Kind regards
by A verified traveler
Posted 27 Nov 2024
given the location of the property, away from city lights, we were able to see the northern lights from the area
Comment from Hotel Management
28 Nov 2024 by Hotel Katla, Hotel Management
Dear Mizchelle,Thank you for your feedback! We're so glad to hear that you had the chance to see the Northern Lights during your stay. Our location truly offers a perfect escape from city lights, making it an ideal spot for such magical experiences. We hope to welcome you back for more unforgettable moments in the future!Kind regards
by A verified traveler
Posted 27 Nov 2024
Convenient location in Vik. Rooms were very spacious. Friendly staff, plenty of parking.
Comment from Hotel Management
28 Nov 2024 by Hotel Katla, Hotel Management
Dear Ingrid,Thank you for your positive review! We're delighted to hear that you found our location convenient and that you enjoyed the spaciousness of room. Our staff takes pride in providing great service, and we're glad to know you had a pleasant experience. We're also happy that the ample parking made your stay even more enjoyable. We hope to see you again soon!Kind regards
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Hotel Katla, Hotel Management
Dear Colleen,Thank you for the perfect rating! We're thrilled to hear you had a fantastic experience. We hope to welcome you back soon!Kind regards
by A verified traveler
Posted 20 Nov 2024
We had a great stay at hotel Katla. Lovely, large, clean, cozy rooms, friendly staff, and everything you need on site. In a great area for the many attractions around Vik. We’d be pleased to stay again.
Comment from Hotel Management
21 Nov 2024 by Hotel Katla, Hotel Management
Dear Maura,Thank you for your wonderful feedback about your stay at Hotel Katla! We're thrilled to hear that you enjoyed the cozy rooms, as well as the friendly staff and convenient amenities. Our location is indeed great for exploring the attractions around Vik. We would be delighted to welcome you back for another stay!Kind regards
