Ratings based on 139 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Very clean and comfortable hotel. Staff were wonderful, helped with anything i asked about. Nice walk into the town center, about 10 minutes. Would stay agai
by A verified traveler from San Francisco
Posted 4 Jun 2024
Friendly staff, fast response to needs and questions. Close walk to the center of the city. Had a quiet and relaxing stay. Also enjoyed the breakfast they served either at the restaurant or in your room. Only issue was the internet connection, had to get a new user id and password a couple times. Also has a gym which I used every day.
Comment from Hotel Management
5 Jul 2024 by Paradores De Vigan, Hotel Management
Dear Sir Allan,Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed your stay and found our staff friendly and responsive. It's wonderful that you appreciated our convenient location, the tranquility of your room, and our breakfast service.We apologize for the inconvenience you experienced with the internet connection. Your feedback is vital, and we are working on improving this aspect to ensure a seamless experience for our guests. It's great to know that you made use of our gym facilities throughout your stay.We hope to welcome you back soon for another relaxing vacation!Warm regards,Paradores de Vigan
by A verified traveler
Posted 11 May 2024
Everything was excellent except for the internet connection.
Comment from Hotel Management
16 May 2024 by Paradores De Vigan, Hotel Management
Dear Ma’am Karen,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you found everything about your stay outstanding, except for the internet connection.We understand how important a reliable internet connection is for our guests, and we sincerely apologize for any inconvenience this may have caused you. Please know that we are actively working to improve our internet service to ensure a seamless experience for all our guests in the future.We truly appreciate your valuable feedback as it helps us identify areas where we can enhance our guest experience. We hope to have the opportunity to welcome you back again soon and provide you with an even better stay.Best regards,Paradores De Vigan
by A verified traveler
Posted 11 May 2024
What I like most is the friendliness of all the staff, their prompt response to our concerns, the cleanliness of the area, and the distance from the city center which is not too close and not that far for a walk. We had a quiet and relaxing stay. We also enjoyed the breakfast they served us. Especially the coffee, it tastes so perfect that I even asked for a refill.
The only thing I did not like was the internet connection. It is not only once that we needed a new password to access the internet. The front desk explained the reason as to why but to me it would be better if it is continuous for the duration of their guest's stay, especially if you are working on something important in your laptop.
Comment from Hotel Management
16 May 2024 by P, Hotel Management
Dear Ma’am Karen,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our friendly staff, prompt service, cleanliness, and tranquil location made for a relaxing visit. It's wonderful to know that you found our breakfast, especially the coffee, to your liking – we're always delighted to keep your cup full!We appreciate your feedback regarding the internet connection. Please accept our apologies for any inconvenience caused. We understand the importance of a stable internet connection, especially for guests who may need it for work or other essential tasks. Rest assured, we are continuously working to improve and streamline our processes to ensure a seamless experience for our guests.Should your travels bring you back to the area, we would be honored to welcome you again and provide you with an even more enjoyable stay.Best regards,Paradores De Vigan
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
19 Jun 2024 by Paradores De Vigan, Hotel Management
Dear Ma’am Perpetua,Thank you for your glowing review! We're delighted to know that your stay was perfect from start to finish. We strive to provide a top-notch experience for all our guests, and your five-star rating means a lot to us.We look forward to your next visit!Warm regards,Paradores De Vigan
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
21 May 2024 by Paradores De Vigan, Hotel Management
Dear Ma’am Fe,We understand the specific issue you concerned with us was when you tried to cancel your reservation on your arrival date. Please be informed that the cancellation is free if within 14 days prior to your arrival date. As a hotel practice, we already blocked the room for you and have declined inquiries. Unfortunately, we cannot guarantee the said cancellation since you advised us on the same day of your arrival. Once again, we apologize for any inconvenience this have caused you. We hope to have the opportunity to welcome you in the future and demonstrate the high standards of hospitality that we strive to uphold.Warm regards,Paradores De Vigan
by A verified traveler
Posted 27 Feb 2024 on Hotels
amazing
Comment from Hotel Management
19 Mar 2024 by Paradores De Vigan, Hotel Management
Dear Sir Rolando,Thank you very much for your outstanding review! We're thrilled to hear that you had such an amazing experience during your stay with us. Providing exceptional service and ensuring our guests have a wonderful time is always our top priority. We appreciate your sweet review and hope to welcome you back for another fantastic stay in the future.Warm regards,Paradores De Vigan
by A verified traveler
Posted 21 Feb 2024
Satisfactory
Comment from Hotel Management
28 Feb 2024 by Paradores De Vigan, Hotel Management
Dear Ma’am Delia,Wow! A perfect score - thank you! We're thrilled to learn that you found your stay with us to be completely satisfying. Providing excellent service and a pleasant environment for our guests is our top priority. Your kind words truly motivate us. We look forward to hosting you again in the futureWarm regards,Paradores De Vigan
by A verified traveler
Posted 17 Feb 2024
The staffs are friendly and helpful.
Comment from Hotel Management
28 Feb 2024 by Paradores De Vigan, Hotel Management
Dear Ma’am Pauline,Thank you so much for your glowing review! We're delighted to hear that our staff made your stay memorable with their friendliness and helpfulness. It's always our goal to provide top-notch service to our guests, and we're thrilled that you experienced that. We look forward to welcoming you back for another fantastic stay!Warm regards,Paradores De Vigan
by A verified traveler
Disappointing weekend.
Posted 5 Feb 2024 on HotelsWe didn’t get the room amenities as stated like two double beds in one room and 1 queen 1 twin in other room. We only got one queen bed in the other room and a two double beds and there’s 6 of us. I want to sleep alone so I choose a suite wd one twin and one queen as stated. We specifically paid in the reservation total of 4 beds. But got only 3 beds. AC not working well in one of the rooms, they charged our driver a room charge when he slept on the floor wd his own blankets. The suite we had is good for 8 people and there’s only 6 adults plus our driver. The toilet was leaking and the kitchen sink leaking too. Not well maintained, cabinets old. Hotel only looks nice on the outside. Maybe the single rooms are kempt but the suites wd two bedrooms not well maintained. AC in one of the rooms shouldn’t be above the guests’s bed. Rating on line is inflated!!!
Comment from Hotel Management
28 Feb 2024 by Paradores De Vigan, Hotel Management
Dear Ma’am Meriam,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our hotel.We understand the importance of accurate room amenities and the bed preferences of our guests. Regarding the issues for the room bed type, the Suite has 4 beds namely 2 double beds in master’s bedroom, 1 queen bed in small bedroom, and a hideaway bed in living area.As for the misunderstanding with the room charges for your driver, we didn’t charge an extra for your driver as it is not declared and he advised the front desk that he will not going to sleep in the room. However, we will still ensure that our policies are communicated clearly and well-understood by the guests to avoid any further misinterpretations.Regarding the issue with the air conditioning and leaks in the room, we have promptly alerted our maintenance team to rectify these issues and ensure that all our facilities are in top condition for our guests' comfort.We sincerely regret that your experience did not meet your expectations, and we hope to have the opportunity to welcome you back in the future.Thank you once again for bringing these matters to our attention.Warm regards,Paradores De Vigan
