Ratings based on 517 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
This would have been a lovely place to stay, except for the problem with the room temperature. It was a miserable 84 degrees and there was no way to activate the air conditioning. We asked at the desk and they first said it couldn't be changed. Then they sent a person to show us how to use the in-room thermostat control, but changing the settings did nothing. We called the desk again in the evening and were finally told that the air conditioning was turned off because it's "not needed at this time of year". Our room had a nice balcony, but we couldn't leave the door open because mosquitoes were coming into the room, so we spent a night trying to sleep in a hot room. Fortunately, we were only staying one night.
by A verified traveler
Posted 8 Oct 2024
The hotel was nice but was disappointed that the heavily advertised hot tub was exclusive to over 18 with an additional fee. I feel like this age restriction should be disclosed prior to booking. Apart from that it was a very nice hotel with lovely staff, in a nice city.
by A verified traveler
Posted 29 Aug 2024
A beautiful hotel situated in a quiet little corner of Vichy town centre. Ideal for a stop off on the long journey home. Despite there not being enough space in the car park, we were able to park safely just outside the hotel, the staff were quick to help.
Our room was lovely- spacious, cool, modern and equipped with everything we needed.
Would definitely book here again- a superb stay!
by A verified traveler
Posted 25 Jul 2024 on Hotels
by A verified traveler
Posted 7 Jul 2024
Great location. Clean room, has a little balcony. Staff is very friendly. Enjoyed the stay, would come back
by A verified traveler
Posted 23 May 2024
The location was ideal for getting around Vichy. The immediate area (and the hotel itself) seemed in need of some polishing and updating. My broken French and their English made things easy. We did not try the breakfast. The front desk staff were very friendly and kind. We were there in May and the weather was unseasonably warm. They advertised air conditioning (climatisation) but it was not yet « turned on » for the season so we made do with fans. Opening the window helped but there were mosquitoes! This we found out was standard fare in the other French cities we visited however the hotel in Paris agreed to turn it on centrally, when we asked for it.
by A verified traveler
Posted 17 Sep 2023 on Hotels
by A verified traveler
Posted 28 Oct 2022 on Hotels
Very fancy shower room but no shelves for shampoo and soup inside and hand shower just drops on the floor. Also no free bottles of water. Location is very good. There are no bar or restaurant in the hotel.
by A verified traveler
Posted 18 Sep 2022 on Hotels
by A verified traveler
Posted 29 Aug 2022
Super comfortable hotel in a silence of the nature ! Thank you !
