Ratings based on 157 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from FRESNO
Posted 25 Nov 2024
Excellent place to stay and the food provided were exceptional. Will continue to stay here each time I visit.
Comment from Hotel Management
29 Nov 2024 by Annie, Hotel Management
Dear Jetrin,Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate your time to share this positive moment experience with our Somerset Vientiane!Once again, thank you for your valued patronage. From all of us at Somerset Vientiane, we look forward to welcoming you again at any one of our serviced residences.Sincerely yours,Anintorn OwathasarnResidence Manager
by A verified traveler
Posted 12 Nov 2024
Hotel was clean and safe
Comment from Hotel Management
29 Nov 2024 by Annie, Hotel Management
Dear LIEU,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Vientiane! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soonSincerely yours,Anintorn OwathasarnResidence Manager
by A verified traveler
Posted 6 Nov 2024
Great place
Comment from Hotel Management
29 Nov 2024 by Annie, Hotel Management
Dear James,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Vientiane! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.Sincerely yours,Anintorn OwathasarnResidence Manager
by A verified traveler
Posted 1 Nov 2024
Very nice place I stay there often. Get an apt on 1st or 2nd floor because above that the hot water vacillates and showers become problematic.
Comment from Hotel Management
29 Nov 2024 by Annie, Hotel Management
Dear PaigeThank you for taking the time to provide us with your feedback.It was a great pleasure having you stay at Somerset Vientiane. Thank you for sharing your feedback about your stay experience with us.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve.Should you have any further comments, suggestions, or if there is anything else you would like to share, please feel free to send email directly to me at: anintorn.o@the-ascott.com. We genuinely value your input as it helps us continually improve our service.I hope that you will give us an opportunity to show our sincerity in solving this kind of problem. Yours sincerely,Anintorn OWATHASARN Residence Manager
by A verified traveler from Havelock
Posted 29 Oct 2024
super vacation resort that has everything you need to have an excellent time and enjoy this great safe city!
Comment from Hotel Management
29 Nov 2024 by Annie, Hotel Management
Dear John,Thank you for taking the time to share your stay experience at Somerset Vientiane!It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Sincerely yours,Anintorn OwathasarnResidence Manager
by A verified traveler
Posted 16 Oct 2024
They offer luggage storage for free during short absence. 💯
Comment from Hotel Management
22 Oct 2024 by Annie, Hotel Management
Dear Abdoulaye,Thank you for your value time to share your stay experience at Somerset Vientiane that you are happy with our location.It is very encouraging for us to know that you had several delightful moments during your stay. We are happy to get feedback from our value clients motivates us to improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Sincerely yours,Anintorn OwathasarnResidence Manager
by A verified traveler
Posted 1 Oct 2024
Location is perfect for walking to shops and restaurants. Staff is friendly
Comment from Hotel Management
22 Oct 2024 by Annie, Hotel Management
Dear,Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate your time to share this positive moment experience with our Somerset Vientiane!Once again, thank you for your valued patronage. From all of us at Somerset Vientiane, we look forward to welcoming you again at any one of our serviced residences.Sincerely yours,Anintorn OwathasarnResidence Manager
by A verified traveler from Kansas City
Posted 17 Sep 2024 on Orbitz
Comment from Hotel Management
27 Sep 2024 by Annie, Hotel Management
Dear Bounkeo, Thank you for sharing your score stay experience with us!We are delighted to see that you were well looked after by our team at Somerset Vientiane! Your score will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Should you have any further comments, suggestions, or if there is anything else you would like to share, please feel free to send email directly to me We thank you once again for choosing to stay with us and we look forward to having you back soonSincerely yours,Anintorn OwathasarnResidence Manager
by A verified traveler
Posted 16 Sep 2024
Overall the hotel was nice and clean. The room was big with kitchen. Price is reasonable. Surprise was that after 1st night in the morning I was waken by loud temple like music/song. I think there is a temple next to the hotel. 7:30am is bit too early for loud music for temple to play right next to the hotel. I went to sleep around 4am because we went to club the night before so I didn’t get a good sleep. My friends and I booked 4 nights but we canceled 2 nights and stayed only 2 nights and moved to another hotel. Location was bit out of the way. Nothing was nearby and no walkable stores at all. Hotel itself was nice. The free breakfast didn’t have too many options compare to other hotels I have stayed.
Comment from Hotel Management
27 Sep 2024 by Annie, Hotel Management
Dear Scott,Thank you for taking the time to provide us with your feedback.It was a great pleasure having you stay at Somerset Vientiane. Thank you for sharing your feedback about your stay experience with us.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve.Should you have any further comments, suggestions, or if there is anything else you would like to share, please feel free to send email directly to me. We genuinely value your input as it helps us continually improve our service.I hope that you will give us an opportunity to show our sincerity in solving this kind of problem. Yours sincerely,Anintorn OWATHASARN Residence Manager
by A verified traveler
Posted 24 Aug 2024
perfect spot for traveling families, minutes from the world’s best nam khao and the night market
can arrange excursions directly with the hotel
only challenge was that the local tuktuks needed a little bit of help from google maps to find the place
Comment from Hotel Management
29 Aug 2024 by Annie, Hotel Management
Dear David Thank you for taking the time to share your stay experience at Somerset Vientiane!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Sincerely yours,Anintorn OwathasarnResidence Manager
