Ratings based on 128 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
The hotel was really nice as were the restaurants. I disregarded other reviews about the pool space but I shouldn’t have; there are literally four sun beds, and two high tables, so it’s a bit uncomfortable to be there. Also, it was probably the river and not the hotel but my room smelled like sewage, especially in the morning. Other than that, I highly recommend!
Comment from Hotel Management
28 Nov 2024 by Raaj, Hotel Management
Dear Ana,Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the hotel and the restaurants. Your recommendation means a lot to us!We apologize for the concerns you raised regarding the pool space and the odor in your room. While we strive to provide a comfortable experience, it seems we fell short in these areas during your stay. Rest assured, your comments have been shared with our team so we can address and improve these aspects.We hope to have the pleasure of welcoming you back in the future for an even better stay.Warm regards,Raajdeep Singh DhillonGeneral ManagerEastin Hotel Vientiane
by A verified traveler
Posted 19 Nov 2024
Hotel was good. Very pleasant and helpful staff. Air conditioning in our room would turn off randomly. First night, we were asked to sleep in another room while they fixed the air. In the second night, air not working again and agreed to move us to another room. Upgraded to a suite, which was very nice.
Comment from Hotel Management
22 Nov 2024 by Raaj, Hotel Management
Dear Thammanoon,Thank you for taking the time to share your experience with us. We’re pleased to hear that you found our hotel pleasant and our staff helpful and accommodating.We sincerely apologize for the inconvenience you experienced with the air conditioning in your room. While we regret the initial challenges, we’re glad our team could resolve the issue by upgrading you to a suite for a more comfortable stay.Your understanding and patience are greatly appreciated, and we’re delighted that you enjoyed the upgraded room. We look forward to welcoming you back for a seamless experience in the future.Warm regards,Raajdeep Singh DhillonGeneral ManagerEastin Hotel Vientiane
by A verified traveler
Posted 9 Nov 2024
The was very clean
Comment from Hotel Management
11 Nov 2024 by Raaj, Hotel Management
Dear Xeng,Thank you for your wonderful review and perfect rating! We’re thrilled to hear that you found our hotel very clean. Maintaining a high standard of cleanliness is essential to us, and it’s great to know that it made a positive impact on your stay.We hope to welcome you back soon. If there’s anything we can do to make your next visit even more enjoyable, please let us know.Warm regards,Raajdeep Singh DhillonGeneral Manager, Eastin Hotel Vientiane
by A verified traveler
Posted 8 Nov 2024
a little bit out of the way to shopping. food was not much, then again Vientiane wasn't much.
Comment from Hotel Management
11 Nov 2024 by Raaj, Hotel Management
Dear Andrew,Thank you for taking the time to share your feedback. We’re sorry to hear that our location and food offerings didn’t fully meet your expectations. While Vientiane is a quieter destination, we strive to make our guests’ experiences enjoyable with quality service and amenities.If you have any specific suggestions on how we can improve, we’d love to hear them. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Warm regards,Raajdeep Singh DhillonGeneral Manager, Eastin Hotel Vientiane
by A verified traveler
Posted 3 Nov 2024
Love the nice staff and quality of the hotel!
Comment from Hotel Management
4 Nov 2024 by Raaj, Hotel Management
Dear Thao,Thank you so much for your kind words! We’re thrilled to hear that you loved our staff and the quality of the hotel. Your feedback is truly appreciated, and it motivates us to keep providing excellent service. We hope to welcome you back soon for another great stay!Best regards,Raajdeep Singh DhillonGeneral ManagerEastin Hotel Vientiane
by A verified traveler from HUNTERSVILLE
Posted 1 Nov 2024
Property was fairly new. Staff was very polite and professional. Shuttle service was offered to a couple popular spots near town.
Comment from Hotel Management
2 Nov 2024 by Raaj, Hotel Management
Dear Vilay,Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you found our property new and that our staff made a great impression with their polite and professional service.It’s also fantastic to know you enjoyed our shuttle service to popular spots in town. We strive to make our guests' stays as convenient and enjoyable as possible.We look forward to welcoming you back on your next visit!Best regards,Raajdeep Singh DhillonGeneral ManagerEastin Hotel Vientiane
by A verified traveler
Posted 28 Oct 2024
Loved it
Comment from Hotel Management
1 Nov 2024 by GM, Hotel Management
Dear Foonlin,Thank you so much for your wonderful 5 out of 5 rating and kind words! We’re delighted to hear that you loved your stay with us. Your positive feedback is truly appreciated and serves as great motivation for our entire team.We look forward to welcoming you back to Eastin Hotel Vientiane for another exceptional experience in the future!Warm regards,Raajdeep Singh DhillonGeneral Manager, Eastin Hotel Vientiane
by A verified traveler
2 day solo trip
Posted 11 Sep 2024 on HotelsNice hotel on the river - 25 min walk to town along the river and some nice riverside places to eat - nice roof bar and small pool - staff are great breakfast adequate
Comment from Hotel Management
18 Sep 2024 by Raaj, Hotel Management
Dear Paul,Thank you for taking the time to share your experience at Eastin Hotel Vientiane! We’re delighted to hear you enjoyed our location along the Mekong River, the rooftop bar, and the friendliness of our staff. Your feedback regarding breakfast is also appreciated, and we'll review how we can improve to offer a more satisfying start to your day.We hope to welcome you back soon for an even better stay!Warm regards,Raajdeep Singh DhillonGeneral ManagerEastin Hotel Vientiane
by A verified traveler
Posted 5 Sep 2024
Topside bar is amazing
Comment from Hotel Management
10 Sep 2024 by Raaj, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear you had a pleasant stay at the Eastin Hotel Vientiane.It was truly our pleasure to serve you, and we hope that the accommodation and services were to your liking and satisfaction.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Vientiane. Kind regards,Raajdeep Singh Dhillon General Manager Eastin Hotel Vientiane
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
10 Sep 2024 by Raaj, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear you had a pleasant stay at the Eastin Hotel Vientiane.It was truly our pleasure to serve you, and we hope that the accommodation and services were to your liking and satisfaction.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Vientiane. Kind regards,Raajdeep Singh Dhillon General Manager Eastin Hotel Vientiane
