Ratings based on 354 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 16 Oct 2024
Great stay, unique experience with a mixture of travelers, business and students.
Lots to do
by A verified traveler
Posted 21 Sep 2024
Rooms and Lobby have Specific, new design, a delicious variety of foods and desert for breakfast. All attractive places to visit are accessible through subway or train station which are around 9 min. walking from Hotel.
Comment from Hotel Management
10 Oct 2024 by Management Assistant, Hotel Management
Dear Masoud, Thank you very much for this kind review of your recent stay.We are thrilled that everything met your expectations during your recent stay with us; especially our breakfast, a great way to start the day. Your feedback inspires us to continue with our efforts to maintain our high standards and ensure that every guest has the best experience possible.We look forward to seeing you again soon.Best regards,Liesl RoescherManagement AssistantThe Social Hub Vienna
by A verified traveler
Posted 10 Sep 2024
It’s regarded as a four star hotel. In reality it’s not! There was no hand soap, lotion, or dental kit. The furniture was dusty. There were molds in the shower corners. The spare toilet roll has stains on it!! The ceiling looks poor! The hotel lacked a charger adapter and had to walk to the train station at 8 pm to get one from a vending machine.
The hotel is not cheap!
Breakfast was fine. The staff were friendly. The location was close to the train station/tram.
Comment from Hotel Management
2 Oct 2024 by Management Assistant, Hotel Management
Dear Rana,Thank you for your feedback,We are glad that you found our breakfast to your liking and that our friendly staff contributed positively to your experience. Offering a satisfying breakfast and providing excellent service are aspects we take great pride in. We are sorry that your stay did not fully meet your expectations. Regarding the absence of toiletries and cleanliness issues, it is our standard to offer a range of complimentary toiletries and maintain impeccable room conditions, which evidently was not the case during your visit. We also provide a comprehensive guide on how to use the amenities in each room, including the availability of adaptors upon request. We sincerely apologize for any inconvenience you encountered. Moreover, we understand that the value for money is an important aspect of your stay, and we aim to provide facilities and services that reflect the price of our accommodations. In addition, please note we have various food and beverage options in our lobby. Finally, our commitment to guest satisfaction includes ensuring all rooms meet our high standards of cleanliness and maintenance, and we regret that this was not reflected in your experience. Nonetheless, it is great to hear that you appreciated our convenient location near the train station and tram lines, which allows for easy exploration of the beautiful city of Vienna. We believe our central location is one of the highlights of staying with us, and we're pleased you benefited from this.We hope to welcome you again in the future. Best wishes,Liesl RoescherManagement AssistantThe Social Hub Vienna
by A verified traveler
Posted 5 Sep 2024
by A verified traveler
Posted 3 Sep 2024
Great comfy bed, easy check in, gym, coffee shop n bar with great spaces to be with friends/colleagues
by A verified traveler
Posted 29 Aug 2024
by A verified traveler
Posted 25 Aug 2024
We have a very enjoyable 3 night stay. Everyone we dealt with on the hotel was very helpful. We will definitely stay at a social hub hotel
Again
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Dear Ross, Thank you very much for this kind review of your recent stay.We are truly glad to hear that your stay at The Social Hub Vienna was a memorable one.We are delighted that you enjoyed the impeccable cleanliness of our rooms, the pristine condition of our hotel, and the attentive service provided by our staff. It is wonderful to know that our efforts to maintain a high standard of hospitality are appreciated by our guests. Your satisfaction with the overall experience reaffirms our commitment to excellence.We look forward to seeing you again soon.Best regards,Liesl RoescherManagement AssistantThe Social Hub Vienna
by A verified traveler
Posted 24 Aug 2024
Overall great hotel if your staying in Vienna. Its away from the heavy crowds but very close to praterstern station that goes everywhere! One comment about the room itself, would be beneficial to put a little shelf in the shower.
Comment from Hotel Management
25 Sep 2024 by Management Assistant, Hotel Management
Dear Stéphanie, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you enjoyed the proximity to Praterstern station and our hotel's location away from the heavy crowds, providing a peaceful retreat yet convenient access to Vienna's attractions. It is wonderful to hear that your overall experience at The Social Hub Vienna was gratifying, and we take pride in our vibrant atmosphere and the range of amenities we offer, from our Instagrammable public spaces to our engaging activities and easy access to public transport.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Liesl RoescherManagement AssistantThe Social Hub Vienna
by A verified traveler
Posted 24 Aug 2024 on Hotels
Trendy fun hotel, very easy walk to Prater. Rooms are basic but clean and comfortable, new mattresses and housekeeping daily. Staff were very friendly and helpful during my stay.
Comment from Hotel Management
25 Sep 2024 by Management Assistant, Hotel Management
Dear Helen, We would like to thank you for this review about your recent experience in our hotel.It is very rewarding to hear that you had an enjoyable time at our hotel. We appreciate your kind words towards our team; it encourages us to continue to maintain the high standards of service we set ourselves.We are delighted to know you made the most of your time with us. We do take your welfare very seriously indeed, especially in these challenging times and will be looking into the concern you have mentioned.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Liesl RoescherManagement AssistantThe Social Hub Vienna
