Ratings based on 709 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by The Ritz-Carlton, Vienna, Hotel Management
Dear Jun, On behalf of our Ladies & Gentlemen, thank you for sharing your positive feedback. We are thrilled that you had a great stay experience with us and look forward to welcoming you back for more memorable moments in the future.Sincerely, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna
by A verified traveler
Posted 29 Oct 2024
Location and service.
Comment from Hotel Management
31 Oct 2024 by The Ritz-Carlton, Vienna, Hotel Management
Dear Lorne,On behalf of our Ladies & Gentlemen, thank you for your feedback. We are delighted to hear that both our prime location and dedicated service contributed positively to your stay. We look forward to welcoming you back for another exceptional experience.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by The Ritz-Carlton, Vienna, Hotel Management
Dear Shelly, On behalf of our Ladies & Gentlemen, thank you for your kind feedback. We are delighted to hear that you had a great stay with us. It is always our pleasure to provide a memorable experience, and we look forward to welcoming you back for another wonderful visit in the future.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna
by A verified traveler
Posted 25 Oct 2024
This is a large hotel, which at first was difficult to navigate with all the different hallways and stairs, leading you from section to section. (There is an elevator, but some areas still had steps.) The staff is exceptionally helpful. The room is spacious, clean, and quiet. The hotel is ideally located within the inner city. You are half a mile from most attractions - totally walkable. Our room could have used a refresher of the bathroom, as there were stains on the countertop and some flooring. We didn't use the gym, restaurants, or spa. Overall, however, it was very enjoyable.
Comment from Hotel Management
28 Oct 2024 by The Ritz-Carlton, Vienna, Hotel Management
Dear Adrienne, On behalf of our Ladies & Gentlemen, thank you for sharing your detailed feedback. We are delighted to hear that you enjoyed your stay and found our Ladies & Gentlemen exceptionally helpful, as well as appreciated the spacious, clean, and quiet room, along with our central location. We understand that navigating a large hotel can initially be a bit challenging, and we will explore ways to improve the ease of getting around for our guests.Regarding your comments on the bathroom, we appreciate your constructive feedback, and we will ensure that attention is given to maintaining the high standards we strive for. We look forward to welcoming you back for another enjoyable and memorable stay at our hotel.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna
by A verified traveler
Posted 24 Oct 2024
Great stay
Comment from Hotel Management
28 Oct 2024 by The Ritz-Carlton, Vienna, Hotel Management
Dear Madison, On behalf of our Ladies & Gentlemen, thank you for your kind feedback. We are delighted to hear that you had a great stay with us. It is always our pleasure to provide a memorable experience, and we look forward to welcoming you back for another wonderful visit in the future.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna
by A verified traveler
Posted 20 Oct 2024
Great staff. Had one bad service at restaurant when we went for coffee and a pastry in the evening. A/C in room was a little loud. Room had mismatch paint on ceiling repair. Great location and great concierge service.
Comment from Hotel Management
21 Oct 2024 by The Ritz-Carlton, Vienna, Hotel Management
Dear Kurt, On behalf of our Ladies & Gentlemen, thank you for your feedback and for highlighting the positives of your stay, such as our dedicated staff, excellent location, and concierge service. We apologize for the less-than-perfect experience at the restaurant and the issues with the room's A/C and paintwork. Your comments will help us make the necessary improvements to ensure a flawless experience next time. We hope to have the pleasure of welcoming you back to deliver an even better stay.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna
by A verified traveler
Posted 17 Oct 2024
Excellent
Comment from Hotel Management
18 Oct 2024 by The Ritz-Carlton, Vienna, Hotel Management
Dear Ramon, On behalf of our Ladies & Gentlemen, thank you for your kind words and for sharing your experience with us. We are delighted to hear that you found everything to be excellent. It was a pleasure having you stay with us, and we look forward to welcoming you back for another memorable visit. Should there be anything we can do to make your future stays even more exceptional, please don't hesitate to share.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
18 Oct 2024 by The Ritz-Carlton, Vienna, Hotel Management
Dear Irma, On behalf of our Ladies & Gentlemen, thank you for your wonderful feedback. We are delighted that your stay was a personal, unique, and memorable experience at its best. It’s our priority to create unforgettable moments for our guests, and it’s gratifying to hear that we achieved this during your visit. We look forward to welcoming you back to continue crafting more exceptional memories in the future. Should there be any special requests for your next stay, please let us know how we can make it even more extraordinary.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna
by A verified traveler from Malmok
Posted 15 Oct 2024
Comment from Hotel Management
18 Oct 2024 by The Ritz-Carlton, Vienna, Hotel Management
Dear Roy, On behalf of our Ladies & Gentlemen, thank you for your kind words and for recognizing our commitment to going above and beyond. We are delighted that your stay exceeded expectations and that our service left a positive impression on you. It’s our privilege to create extraordinary experiences for our guests, and we’re thrilled that we could deliver this during your visit. We look forward to welcoming you back in the future and continuing to provide exceptional service that goes beyond the ordinary. Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna
by A verified traveler from Mexico City
Posted 13 Oct 2024
Great Hotel to stay in Vienna, top notch from bars, service to the impecable rooms
Comment from Hotel Management
18 Oct 2024 by The Ritz-Carlton, Vienna, Hotel Management
Dear Juan, On behalf of our Ladies & Gentlemen, thank you for your kind words and for sharing your experience. We are delighted to hear that you enjoyed your stay, from the top-notch service and bars to the impeccable rooms. Your recognition motivates us to continue delivering exceptional and personalized experiences. We look forward to welcoming you back to The Ritz-Carlton, Vienna, for another memorable visit. If there is anything we can do to enhance your next stay, please let us know.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna
