Ratings based on 580 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from MANTECA
Posted 8 Oct 2024
Nice apartment, close to restaurant and walkable to other nice places and transportation like hop on hop off station.
Comment from Hotel Management
8 Oct 2024 by Aleksandra, Hotel Management
Dear Jerry, thank you for your review!!! I was pleased to see that you enjoyed your stay. We would be very happy to welcome you again in our Hotel and remain with best regards from Vienna. Yours’s Aleksandra
by A verified traveler
Posted 30 Jul 2024 on Hotels
by A verified traveler
Posted 5 Jun 2024 on Hotels
Excellent assistance from the after-hours telephone service. We speak English only, and were impressed with the communication skills. We had made the reservation late, after office hours, and were further delayed by train disruptions so did not arrive until 11pm.
Good location for us exploring Vienna on foot as well as attending concert. Very comfortable room true to the on-line descriptions.
by A verified traveler
Posted 17 Apr 2024
by A verified traveler
Posted 4 Jan 2024 on Hotels
by A verified traveler
Posted 4 Dec 2023
The property was clean, warm and comfortable. It was also ideally located for accessing the places we wanted to visit.
During our stay, the Reception staff were extremely helpful and able to provide answers to our various questions. Thank you.
by A verified traveler
Posted 8 Aug 2023
the location is great. Checkin is great. They offer coffee in the lobby and have a nice courtyard in which to enjoy is. It was really hot and we asked for a fan. They said they would bring one, but forgot. We spent a pretty miserable night, but got one the next day.
Comment from Hotel Management
18 Oct 2023 by Mihaela Havei - Guest Relation , Hotel Management
Dear Mark, Thank you for your review. It's great to hear that you appreciated the location, check-in process, and the amenities like coffee in the lobby and the courtyard.However, I'm sorry to hear that there was an issue with getting a fan. It's unfortunate that it wasn't delivered as promised and that it led to an uncomfortable night. We apologize for any inconvenience this may have caused and appreciate your understanding.If you have any further comments or questions, please don't hesitate to let us know. We value your feedback and hope that you had an otherwise enjoyable stay.Kind regards,
by A verified traveler
Posted 3 Jul 2023 on Hotels
by A verified traveler
Very disappointed
Posted 17 Jan 2023 on HotelsWe got different room from what we booked for. We were excited to stay comfort studio suit which has 2 floors. However they over booked and changed our room without asking. When we claimed, they said it’s upgrade and we got bigger room. But for us, the room was maybe bigger but has just 1 floor ordinary room. We chose this apartment because we wanted to stay 2 floors room. We are currently requesting refund.
by A verified traveler
Posted 15 Dec 2022 on Orbitz
I liked the layout & the size.
Comment from Hotel Management
18 Oct 2023 by Mihaela Havei - Guest Relation , Hotel Management
Dear Like, It's good to hear that you liked the layout and the size of the place. If you have any more feedback or questions in the future, please don't hesitate to reach out. Your input is appreciated.Kind regards from Vienna,
