Ratings based on 61 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ottawa
Posted 18 Jun 2024
We had a wonderful stay at Steiner Residences. We are traveling with a 1-year old baby and it was perfect for us. The unit is clean, spacious, airy and the kitchen well appointed. WiFi is excellent, check-in is easy. Location is fantastic with tram lines and Spar grocery 1-minute walk away.
The only let down was about check-out which is at 10am. We asked if by courtesy they would let us leave at noon. The response was positive but at a fee of 20 euros. We were a bit turned off by this response which sounds greedy to me. We would have appreciated a courtesy checkout at 12-noon.
We would recommend but don't expect accommodation to your needs.
by A verified traveler
Ok stay. Some annoying issues but fine overall.
Posted 29 May 2024 on HotelsVery basic accommodation. The flat could not be locked from the inside. The bathroom sink didn’t drain properly. The curtains were very thin which was not great for sleeping in summer. The pots and pans were dirty. The pull out bed was quite uncomfortable. The place was not very clean. It’s very convenient for getting around, right beside 2 tram lines and a lovely big park. It gets good light in the daytime as there are two big windows in the living room. Wi-Fi worked fine. Big enough for a family of 4. No lift and two circular staircases - was not an issue for us.
by A verified traveler
Posted 16 Mar 2024 on Hotels
by A verified traveler
Posted 4 Mar 2024
This was just a great place!!! we will be staying a bit longer defenitly recomend
by A verified traveler
Posted 29 Feb 2024
Excellent property, well equipped and extremely clean! Only small feedback I have is would feel slightly safer if there was another lock on the front door but Vienna is safe anyway. Would definitely come back! Right outside great public transport networks and some good supermarkets nearby!
by A verified traveler
Great property great location
Posted 29 Oct 2023 on HotelsThe property has an excellent location and is nice. It was a perfect place for us except the round staircase with no lift. Getting luggage up and down for 3 people was quite the chore. Tram stations are just outside and can get you anywhere.
by A verified traveler
Posted 4 Oct 2023 on Hotels
Comment from Hotel Management
20 Oct 2023 by Steiner Residences Team, Hotel Management
We appreciate your feedback, although it seems you had some concerns during your stay. If you have specific issues you'd like to address, please feel free to share, and we'll do our best to make it right for your future visits.
by A verified traveler
Posted 18 Sep 2023 on Hotels
Comment from Hotel Management
19 Sep 2023 by Steiner Residences Team, Hotel Management
Dear Paul,Thank you for taking the time to share your feedback, and we appreciate your review. We're sorry for any inconveniences you may have experienced during your stay.We genuinely aimed to make your stay as comfortable as possible by accommodating your requests and preferences. Regrettably, it appears that some of our efforts may not have aligned with your expectations, as you chose not to accept them.We hope to have the opportunity to host you again in the future and offer you a better experience.
by A verified traveler
Really convenient
Posted 29 Aug 2023 on HotelsLoved the apartment & its quiet location.
Super SPAR & artisan bakery very close.
Comment from Hotel Management
20 Oct 2023 by Steiner Residences Team, Hotel Management
Thank you for your feedback and rating! We appreciate your valuable input, which helps us improve our services for future guests. We hope to welcome you back soon!
by A verified traveler
Posted 25 Jul 2023
Loved the location! Not in the middle of the Inner city, but the super accessible tram made it just minutes away! The Spar was super close too.
The reception was also super helpful with any issues we had. The super easy to use guest portal had a handy chat function!
Loved the full kitchen and the mobile aircon unit saved us from the heat!
Comment from Hotel Management
10 Aug 2023 by Steiner Residences Vienna Team, Hotel Management
Thank you for your wonderful review and comments. We hope to have you soon again.
