Ratings based on 307 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 1 Nov 2024
Comfortable stay, great staff, best breakfast around.
Comment from Hotel Management
2 Nov 2024 by Rezeption, Hotel Management
Dear Don,thank you for your wonderful feedback! We’re thrilled to hear that you had a comfortable stay and enjoyed our breakfast. Our team works hard to provide excellent service, and your kind words mean a lot to us. We look forward to welcoming you back soon!Kind regards,LeaReception
by A verified traveler
Posted 22 Oct 2024
Quiet neighborhood.
Easy walking from check-in location to hotel room.
Restaurant was very nice and great food!
Comment from Hotel Management
25 Oct 2024 by Gabriel, Hotel Das Reinisch Team , Hotel Management
Dear Betty,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the quiet neighborhood and found the walk from the check-in location to your room convenient. It's also wonderful to know that you had a great dining experience at our restaurant. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,
by A verified traveler
Posted 21 Oct 2024
my stay exceeded all expectations. From the luxurious accommodations to the outstanding service and convenient location, everything contributed to a memorable visit. I would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay
Comment from Hotel Management
25 Oct 2024 by Gabriel, Hotel Das Reinisch Team , Hotel Management
Dear Marcelio,Thank you so much for your fantastic review and perfect rating! We are thrilled to hear that your stay exceeded all expectations and that you enjoyed our luxurious accommodations, outstanding service, and convenient location. Your recommendation means the world to us, and we’re delighted to have contributed to a memorable visit. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Gabriel, Hotel Das Reinisch Team , Hotel Management
Dear Dimi,Thank you for sharing your thoughts with us. We’re sorry to hear that your experience did not meet your expectations. Your feedback is invaluable, and we would love to understand more about the specific issues you encountered. Please feel free to reach out directly so we can address your concerns. We hope to have the opportunity to improve your experience in the future.Best regards,
by A verified traveler
Posted 14 Oct 2024
We had a great stay here. The staff and friendly and helpful. We did eat at the restaurant and the food was good. Especially like the garlic soup and lemon risotto. The only thing I wish they included in the details is that to check in you have to walk down the street. It would have been nice to know that prior getting to the hotel.
Comment from Hotel Management
18 Oct 2024 by Gabriel, Hotel Das Reinisch Team , Hotel Management
Dear Seeta,Thank you for sharing your experience! We’re thrilled to hear that you enjoyed your stay, especially the garlic soup and lemon risotto at our restaurant. It’s always wonderful to know that our guests appreciate the efforts of our friendly and helpful staff. We apologize for not making the check-in process clearer in advance, and we’ll make sure to update our communication to help future guests be better prepared. Your feedback is truly helpful, and we hope to welcome you back soon for another enjoyable stay.Warm regards,
by A verified traveler
Posted 14 Oct 2024
Loved everything about it. One wish was that the air conditioning was still on (they shut it down in October) because it was hard to sleep with the windows open given the noise from club patrons on the street directly below. But really a great place, even with a bit of noise!!!
Comment from Hotel Management
18 Oct 2024 by Gabriel, Hotel Das Reinisch Team , Hotel Management
Dear Janine,Thank you for your enthusiastic feedback! We’re delighted to hear that you loved your stay with us. We understand how important a comfortable environment is for a restful night’s sleep, and we apologize for any inconvenience caused by the noise from the street below. We appreciate your input regarding the air conditioning, and we will consider this for future improvements to ensure a more pleasant experience for our guests. It’s wonderful to know that, despite the noise, you still enjoyed your time here. We hope to welcome you back for another great stay!Best wishes,
by A verified traveler
Posted 14 Oct 2024
I do not recommend just rooms! Stay at the property with the reception is located.
The receptionists moved us room which was very nice since the just rooms was horrible!
Comment from Hotel Management
18 Oct 2024 by Gabriel, Hotel Das Reinisch Team , Hotel Management
Dear Irma,Thank you for sharing your feedback with us. We’re glad to hear that our reception team was able to assist you by moving you to a more suitable room, and we sincerely apologize that your initial experience did not meet your expectations. Your comfort and satisfaction are very important to us, and we appreciate your input regarding the ‘Just Rooms’ option. We will use your comments to enhance our guests' experience and ensure clearer communication about our accommodations. We hope to have the opportunity to provide you with a much better stay in the future.Kind regards,
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Gabriel, Hotel Das Reinisch Team , Hotel Management
Dear James,Thank you for your wonderful 5/5 rating! We’re thrilled to know that you had a great experience during your stay. Your feedback is invaluable to us and motivates our team to maintain high standards of service. If there are any specific aspects you enjoyed or any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another exceptional stay!Best regards,
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Gabriel, Hotel Management
Lieber Ellis,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns leid zu hören, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Ihre Rückmeldungen sind uns sehr wichtig, und wir würden gerne mehr über Ihre Erfahrungen erfahren, um Verbesserungen vorzunehmen. Bitte zögern Sie nicht, mich direkt zu kontaktieren unter [Ihre E-Mail], damit wir Ihre Anliegen besprechen können.Mit freundlichen Grüßen,
