Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
Everything was perfect
Comment from Hotel Management
24 Sep 2024 by Veronica Chenevier Guest Experience Coordinator, Hotel Management
Dear Carlos, Thank you very much for this kind review of your recent stay.We are delighted to hear that everything met your expectations. Our team strives to provide exceptional service culture, ensuring every aspect of your stay is flawless. From our meticulously maintained rooms to our attentive staff, we aim to create a memorable room experience for all our guests.Your high ratings for cleanliness, hotel condition, and service are a testament to our commitment to excellence. We take pride in offering a cutting-edge experience in Vienna's tallest skyscraper, complete with spectacular views and avant-garde design.We look forward to seeing you again soon.Best regards,Veronica ChenevierGuest Experience Coordinator - Meliá Vienna"Soul matters"
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 11 Sep 2024
by A verified traveler
Posted 10 Sep 2024
by A verified traveler
Posted 7 Sep 2024
high quality of services, good breakfast and after lunch snack bar
by A verified traveler
Posted 2 Sep 2024
by A verified traveler
Posted 6 Aug 2024
The front desk wasn’t friendly
by A verified traveler
Posted 4 Aug 2024
The hotel has a lot of facilities that there are not in use that making it boring. Breakfast too expensive. Late check out fee super expensive
by A verified traveler from Miami
Posted 3 Aug 2024
We didn't expect such a bad performance from a Melia 5 stars. When arriving realized that the AC doesn't go down under 21 Celsius and that there was no way to leave the fan on, it worked just in auto. Called the reception and nobody answered so decide to go downstairs. Once I told them, they said that they were taking care of some guest and couldn't answer, also that the maintenance guy left at 6:00 Pm it was 6:05 therefore needed to wait to the next day. Next day we went to Bratislava so when came back was too late to ask but nothing was fixed. 3rd day again went downstairs and they offered me to change our room, the other room was the same, no way to have keep the fan on, crazy. I swept all those 2 nights. So the guy told me he will send me a fan and that last night was "ok". The cherry on the cake was when I asked for a late check out and Kristina told me no prob, but when I went to do the check out, there was a line and no way to drop the keys, so when I asked her if I could just leave them, she gave me an attitude and took the keys in a bad manner. Then my daughter said that she was told by her, when we coming back that the late check out is going to be $60, I couldn’t believe it so I called the supervisor, Ahmed from the restaurant since it was the one that shows up and went downstairs with him, and yes she had charged me the $60 per room. Long story short, the lady next to her(looks like the boss) told me to forget it, that they won’t charge me anything.
I really do
by A verified traveler
Posted 28 Jul 2024
