Ratings based on 314 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Lovely small hotel, our only wish is that tea/coffee making facilities should be available in each room, not being able to get up and have a tea/coffee before breakfast is a disappointment.
Comment from Hotel Management
18 Nov 2024 by Hotel Rathaus – Wein & Design, Hotel Management
Dear Mark,Thank you for your feedback! We are thrilled to hear that you enjoyed your stay at our hotel and truly appreciate your suggestion regarding tea and coffee-making facilities in the rooms.While we currently do not offer coffee machines in the rooms, please note that tea and coffee are available 24/7 at the reception. Additionally, upon request, we can gladly bring tea or coffee directly to your room at any time.We hope this will enhance your experience during your next stay and we look forward to welcoming you back to our hotel.Best regards from Vienna,Your Hotel Rathaus – Wein & Design Team
by A verified traveler
Posted 9 Nov 2024
The front desk staff was wonderful, friendly and helpful. Thank you, Jenny. The property was modern and quiet. Private patio area. Rooms were large and interesting ;) clean and comfortable. Good location. Elevator. Highly recommend.
Comment from Hotel Management
9 Nov 2024 by Hotel Rathaus Wein&Design, Hotel Management
Dear Mary Josephine,thank you very much for your great review, we are very pleased that you felt comfortable with us. We are very happy to pass on the compliments to Jenny!We look forward to welcoming you again soon!Your Hotel Rathaus Wein&Design Team
by A verified traveler
Posted 7 Oct 2024
Hotel Rathaus Wein and Design is slightly off the beaten path.. but only slightly.. we love to walk cities and the hotel is in easy walking distance to all the big sights. The hotel itself is lovely. Each room is named for a different winery/wine maker and they have a wine bar on the main floor where you can taste wine from each of their sponsored wineries. The rooms are large, lots of space and the beds are very comfortable. Big windows keep the rooms bright and cheerful. We didn't have breakfast there though we did buy coffee on our last morning there. We found a great spot for breakfast a few blocks from there, called Melange. Great place and full of locals. We found two nearby restaurants for dinner, one was a Croatian restaurant and the other was Vietnamese. Both very good. Highly recommend making a reservation ahead of time for dinner at the Brasserie Palmenhaus Wien which is around 15-20 minute walk and spectacular. Great food, astonishingly beautiful space. The staff at the hotel were excellent, friendly, helpful in every way. Definitely a great place to stay!
Comment from Hotel Management
9 Oct 2024 by Hotel Rathaus – Wein & Design, Hotel Management
Dear Naomi,Thank you so much for your wonderful and detailed review!We're delighted to hear that you enjoyed your stay at our hotel and appreciated our unique wine-themed rooms, spacious accommodations and the atmosphere. It’s great to know that our location suited your love for walking and exploring Vienna's main attractions, as well as discovering local dining spots. We’re especially pleased that you found our staff friendly and helpful—your kind words truly mean a lot to us! We hope to welcome you back soon and perhaps next time you'll have a chance to enjoy our breakfast and explore more of Vienna’s culinary gems!Best regards from Vienna,Your Hotel Rathaus - Wein & Design Team
by A verified traveler
Posted 4 Oct 2024
Location, staff, room,
Comment from Hotel Management
4 Oct 2024 by Hotel Rathaus – Wein & Design, Hotel Management
Dear Jean-Marc,Thank you for taking the time to share your feedback! We're glad to hear you were pleased with our location, staff and room. We hope to welcome you back again soon!Best regards from Vienna,Hotel Rathaus - Wein & Design Team
by A verified traveler
Posted 3 Oct 2024
Great rooms, great location and enjoyable selection of wines. Staff were brilliant, friendly and always helpful.
Comment from Hotel Management
4 Oct 2024 by Hotel Rathaus – Wein & Design, Hotel Management
Dear John,Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed our rooms, location and wine selection. We're especially glad that our staff made your stay even better.We look forward to welcoming you back again soon!Best regards from Vienna,Your Hotel Rathaus – Wein & Design
by A verified traveler from Woodinville
Posted 25 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Hotel Rathaus – Wein & Design, Hotel Management
Dear Meenakshi,Thank you for your review.We look forward to welcoming you back to our hotel soon!Best regards from Vienna,Hotel Rathaus Wein & Design Team
by A verified traveler
Posted 11 Sep 2024
This hotel is in a very nice area, walking distance to most tourist attractions. Many restaurants are within walking distance.
The staff are very pleasant and helpful.
Having free espresso machine in the lobby is very nice! Coffee is excellent.
Here are the things that I didn't appreciate:
1. In the listing it stated that on-site parking is available at a daily cost of 25 euros. When we arrived, it turned out that the on-site parking is 1 kilometer away and cost went up to 28 euro per day. Serious inconvenience on a rainy day!
2. Bathroom! The shower is a little room with a glass door. But when you step out of the shower, you just stand on a podium in front of the sink and large mirror, as always, but there is no door! There were 3 of us, and it was very awkward to come out of the shower when my 20 year old son was in the room. No privacy whatsoever!
3. Little things, like
- no outlets anywhere close to the bed, so charging our phones was not very convenient;
- no place to put our suitcase, not even luggage stand that usually is available in every hotel. We had no choice but to open our suitcases right in the floor.
4. The room was large, but there was not a single chair. There is no place to sit down other than on a bed, which was uncomfortable.
Other than that, the hotel is nice, the employees are very nice.
Comment from Hotel Management
12 Sep 2024 by Hotel Rathaus - Wein & Design, Hotel Management
Dear Alina,Thank you for sharing your detailed review with us. We are pleased to hear that you enjoyed our location and the convenience of being within walking distance to many attractions and restaurants. We're also glad that our staff left a positive impression.However, we are sorry to hear that some aspects of your stay did not meet your expectations. Your feedback regarding the parking situation is appreciated and we sincerely apologize for the inconvenience this caused, especially in bad weather. Unfortunately, the parking garage just one minute from the hotel, with which we previously collaborated, was abruptly closed, forcing us to find another solution. We are actively working to improve this situation and have already updated the information on Expedia to ensure future guests have clearer details about the parking.Regarding the bathroom setup, we regret that our open concept didn’t meet your preferences. Each of our rooms has a unique design, including the bathrooms, and we would be happy to accommodate your preferences on your next stay. We also appreciate your suggestions about the outlets, suitcase storage, and seating in the room—these are important details for guest comfort and we will explore ways to enhance these aspects.We hope that despite these inconveniences, we will have the opportunity to welcome you back in the future.Your Hotel Rathaus Wein & Design Team
by A verified traveler
Posted 11 Sep 2024
Not far from center of the city, spacious and beautifully designed rooms, very clean, helpful staff, great breakfast options. And if you are into wine, the hotel is partnering with Austrian winemakers and you can taste variety of them.
Comment from Hotel Management
11 Sep 2024 by Hotel Rathaus - Wein & Design, Hotel Management
Dear Leonid,Thank you for your wonderful review! We're glad that you enjoyed our location, spacious rooms, cleanliness and breakfast options. It’s great to hear that our partnership with Austrian winemakers made your stay even better.We look forward to welcoming you back soon!Your Hotel Rathaus – Wein & Design Team
by A verified traveler
Posted 25 Aug 2024
If you’re looking for a spacious room for a good nights sleep, this place is great - the bed is comfortable, the room gets dark and is very large by European standards. The location is good for proximity to the center of the city and the sites. The downsides were there is no view from the room, and some of the amenities are lacking— the shower seemed to have some damage and we couldn’t get warm water out of the waterfall shower head, the mini fridge didn’t work which on hot summer days is a disappointment (they seemed to forget to come fix it after we reported the issue) - that said, the AC was top notch, reception was friendly, and they offer a great service in that the hotel is wine themed and if you’re staying 2 nights you can forgo a room cleaning and get a free glass of wine per person, this I thought was a lovely touch. Overall would recommend for the location and quality of sleep but noting some factors that might impact your choice.
Comment from Hotel Management
1 Sep 2024 by Hotel Rathaus - Wein & Design, Hotel Management
Dear Lara,Thank you for taking the time to share your experience with us. We’re pleased to hear that you found the room spacious and comfortable and that you enjoyed our convenient location and unique wine-themed service.Concerning the mini-fridge, we sincerely apologize for the inconvenience you experienced. We understand how important it is, especially during hot summer days and regret that it didn’t meet our standards on this occasion.Regarding the view, we have rooms with different views. Next time, please feel free to let us know your preference so we can do our best to better accommodate it.We appreciate your feedback on the shower and will have our maintenance team look into the matter immediately. We're glad the air conditioning and other aspects of your stay met your expectations.We look forward to happily welcoming you back in the future.Your Hotel Rathaus – Wein & Design
