Ratings based on 778 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
We like the clean and comfort room,but it will be well if you put toothpaste and toothbrush
by A verified traveler
Posted 15 Oct 2024
Close to every place
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Kaffeemühle Team, Hotel Management
Dear Nicholas, thank you for your Rating.Warm Regards
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Kaffeemühle Team, Hotel Management
Dear Nicole, thank you for your Rating.Warm Regards
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Kaffeemühle Team, Hotel Management
Dear Guest, thank you for your Rating.Warm Regards
by A verified traveler
Posted 10 Aug 2024 on Hotels
Was good experience but i recommend to them to have 24/7 reception desk.
Comment from Hotel Management
22 Aug 2024 by Kaffeemühle Team, Hotel Management
Dear Milad, Thank you for your feedback! We’re pleased to hear that you had a good experience. We appreciate your suggestion about having a 24/7 reception desk and will consider it as we strive to enhance our services. We hope to welcome you back soon!Warm regards
by A verified traveler
Posted 1 Aug 2024
I like, the staff very friendly and always in communication.
Comment from Hotel Management
22 Aug 2024 by Kaffeemühle Team, Hotel Management
Dear Erika, Thank you for your kind words! We're delighted to hear that you found our staff friendly and communicative. We strive to provide excellent service and make our guests feel welcome. We look forward to hosting you again and ensuring an even better stay next time!Warm regards
by A verified traveler
Posted 27 Jul 2024
Transportation is pretty accessible. Front desk Alina was simply AWESOME and VERY HELPFUL. No ventilation so very humid in the room
Comment from Hotel Management
21 Aug 2024 by Kaffeemühle Team, Hotel Management
Liebe Teresa, Alina hat sich sehr gefreut über deine Bewertung. Wir haben diese gerade weitergeleitet. She made your stay you made her day. Danke dir. Liebe grüße
by A verified traveler from Miami
Posted 12 Jul 2024
From someone who can easily adjust to anything. I BARELY felt comfortable here. The first night was a disaster
Only if i could post the videos and pictures. You would not want to stay here, however i spoke to the manager the next day and they moved me to a better room. Vladi (staff in the PM) even apologized to me. The internet doesnt work often. There are better options for the same price in VIENNA. Thats all. P.s: there is not AC in the rooms. The small heater(wall radiator) dnt blow cold air
Comment from Hotel Management
22 Aug 2024 by Kaffeemühle Team, Hotel Management
Dear Jhon, Thank you for sharing your experience. We're truly sorry that your first night was so uncomfortable and that the room did not meet your expectations. We're glad to hear that our manager was able to assist you by moving you to a better room, and we appreciate Vladi's efforts to apologize and make things right. We apologize for the internet issues and the lack of air conditioning, and we understand your concerns about better options being available in Vienna for the same price. Your feedback is valuable to us, and we will work on improving our facilities and services.Warm regards
