Ratings based on 350 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The front desk was outstanding.
by A verified traveler
Posted 19 Oct 2024
Room 213 has a strange cricket sound , it was very difficult to fall sleep. The restaurant’s food was very good
Comment from Hotel Management
21 Oct 2024 by the HEINHotel, Hotel Management
Dear guest,thank you for your feedback. We're glad to hear you enjoyed the food at our hotelbar! We apologize for the disturbance caused by the sound in Room 213. We will have our maintenance team investigate this issue immediately to ensure future guests have a more comfortable stay. Please don't hesitate to inform us during your stay if anything like this happens again, and we will be happy to assist you. We hope to welcome you back for a more restful experience in the future! Warm greetings from the HEINHotel Team
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
27 Sep 2024 by the HEINHotel, Hotel Management
Dear Guest,thank you for your feedback. We are sorry to hear that your experience fell short of expectations.If you could provide more details, we'd appreciate the opportunity to address and improve any concerns you may have.Warm greetings from HEINhotel Team
by A verified traveler
Posted 9 Aug 2024
Perfect hotel
Comment from Hotel Management
6 Sep 2024 by Hein Hotel, Hotel Management
Dear Guest, thank you very much for your great review and for your words of praise. It is nice to know that you had a good time in our house and that we were part of your pleasant stay. We hope to see you next time! Best regards
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
4 Sep 2024 by the Hein Hotel Team, Hotel Management
Dear Guest! A huge THANK YOU for the wonderful, outstanding review. A perfect 5 out of 5 - it truly doubles our motivation and joy at work! Warm regards
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
4 Sep 2024 by the Hein Hotel Team, Hotel Management
Dear Guest, thank you for your positive review. We look forward to seeing you again.Kind regards from HEINhotel Team
by A verified traveler
Nice stay
Posted 27 Jul 2024 on HotelsWe honestly enjoyed our stay. The hotel was close to Vienna airport , was very neat, the receptionist Mikael was very nice and informative and recommended a local restaurant for dinner Whyte loved.
Comment from Hotel Management
1 Aug 2024 by the HEINHOTEL Team, Hotel Management
Dear Guest, thank you for your wonderful feedback! We're delighted to hear that you had an extremely comfortable stay and that our staff exceeded your expectations. We hope to have the pleasure of welcoming you back soon for another excellent stay! Kind regards, the Hein Hotel Team
by A verified traveler
Posted 30 Jun 2024
Comment from Hotel Management
9 Jul 2024 by Hein Hotel Team, Hotel Management
Dear Guest,thank you for your great review. We are pleased that our house met your expectations. We would be happy to welcome you here again. Kind regards
by A verified traveler
Neat little hotel tucked in a neighborhood
Posted 17 Jun 2024 on HotelsWe were only here for a night, wanting to be close to the airport for our flight.
Staff was super friendly. Location was convenient (other than not being train-able unless you wanted to walk a mile).
The room did the job. We charged all the things, slept comfortably.
Comment from Hotel Management
20 Jun 2024 by Hein Hotel, Hotel Management
Dear guest,thank you for your amazing rating and nice comment. It is good to know, that you slept comfortably and you liked your room. We are looking forward to welcome you again in our house.Best regards from the Hein Hotel Team
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
8 Jul 2024 by the HEINHOTEL Team, Hotel Management
Dear Guest! A huge THANK YOU for the wonderful, outstanding review. A perfect 5 out of 5 - it truly doubles our motivation and joy at work! Warm regards
