Ratings based on 738 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from DUBAI
Posted 7 Dec 2024
They didn’t recognize gold member of Marriott first time to face even if I book by agent gold still gold member
Comment from Hotel Management
8 Dec 2024 by Courtyard by Marriott Wien Prater/Messe, Hotel Management
Dear Guest,We are very sorry to hear that your stay has not been to your satisfaction. Please be assured that we highly value our Marriott Bonvoy Elite members. Unfortunately, I need to state that you membership number has not been added to the reservation, hence we were not able to express our gratitude for being a loyal member of Marriott.We would like to ensure that next time you stay with us, your membership will be added and that you will be able to enjoy all the benefits attached to it!We are looking foward to welcome you back soon again!Best regards,The Courtyard by Marriott Vienna Prater/Messe Team
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Courtyard by Marriott Wien Prater/Messe Team, Hotel Management
Dear Guest,Thank you for your great feedback!Your feedback is a valuable motivation for our team to continue providing the best possible service.We would be glad to welcome you oon again in vienna.kind regards
by A verified traveler
Posted 2 Nov 2024
Typical business hotel looking a little tired
Comment from Hotel Management
2 Nov 2024 by Courtyard by Marriott Wien Prater/Messe, Hotel Management
Dear GuestThank you for taking the time to share your feedback regarding your recent stay with us.We appreciate your comments and are sorry to hear that you found our hotel looking a little tired. We continuously strive to improve our facilities and services.We hope to have the opportunity to welcome you back in the future and provide you with a more refreshed and pleasant stay.Best regards,
by A verified traveler
Posted 29 Sep 2024
Percft
Comment from Hotel Management
30 Sep 2024 by your Courtyard by Marriott Wien Prater/Messe Team, Hotel Management
Dear Guest, thank you very much for your kind review!
by A verified traveler
Posted 14 Sep 2024
Great staff!
Comment from Hotel Management
15 Sep 2024 by The Courtyard by Marriott Wien Prater/Messe, Hotel Management
Dear Guest!Thank you very much for your recent feedback. We are delighted to hear your positive comments about our staff. We are thrilled to know that our efforts have met your expectations.We hope to welcoming you back soon to our property.Best regards,
by A verified traveler
Posted 31 Aug 2024
Excellent location , quiet area, clean room and convenient
Comment from Hotel Management
31 Aug 2024 by The Courtyard by Marriott Wien Prater/Messe, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our excellent location, quiet area, clean room, and the convenience we offer.We look forward to welcoming you back in the near future. Should you have any further comments or suggestions, please do not hesitate to reach out.Warm regards,
by A verified traveler
Posted 26 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Courtyard by Marriott Wien Prater/Messe Team, Hotel Management
Dear Guest,Thank you very much for your feedback, we are happy to hear that you were content with your stay.We would be glad to welcome you back soon again!Best regards,The Courtyard by Marriott Wien Prater/Messe Team
by A verified traveler
Hotels.com guests should be treated better
Posted 26 Aug 2024 on HotelsThe reception personel was not welcoming. they gave us one of the bad room, the chain hotel group like marriot should stop giving hotels.com customers the worst room
Comment from Hotel Management
26 Aug 2024 by Courtyard by Marriott Wien Prater/Messe, Hotel Management
Dear Guest,We thank you very much for your feedback. Contrary to your feedback, we do not see the room you have received as bad, but it is rather bigger than the other standard rooms we offer.We are sorry that you did not feel this way and we will take your opinion into consideration.Best regards,The Courtyard by Marriott Vienna Prater/Messe Team
by A verified traveler
Posted 24 Aug 2024 on Orbitz
Everything was great , staff were so nice and clean room and big
Comment from Hotel Management
24 Aug 2024 by The Courtyard By Marriott Wien Prater/Messe, Hotel Management
Dear Guest!Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you had a great experience and that our staff’s friendliness and the cleanliness and size of your room met your expectations.We look forward to welcoming you back in the future.Warm regards,
by A verified traveler
Posted 20 Aug 2024
no water provided, no ice in the room, cheap coffee,
Comment from Hotel Management
20 Aug 2024 by Courtyard by Marriott Wien Prater/Messe, Hotel Management
Dear Guest,We would like to thank you for your feedback and appreciate your time.I would like to clarify that we do not provide bottled water in the room because the tap water in Vienna is of excellent quality.We also take your suggestions regarding the ice and coffee in the room into consideration, thank you very much for this.We hope to be able to welcome you back soon again!Best regards,The Courtyard by Marriott Wien Prater/Messe Team
