Ratings based on 251 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Good service
Comment from Hotel Management
13 Nov 2024 by Yours sincerely, Stepanka SRNCOVA, Hotel Management
Dear NEIL ,We appreciate your thoughtful review of Citadines South Vienna! It's fantastic to learn that you had a comfortable stay. We hope to have the pleasure of hosting you again soon.Best regards,The Citadines South Vienna Team
by A verified traveler
Posted 3 Nov 2024
Great position, Lidl across the road for grabbing bits for the day and room, straight onto Line 1 on the tram behind the complex which is great. Everything in Vienna is within a 30 tram or underground stop. Highly recommend
Comment from Hotel Management
4 Nov 2024 by Yours sincerely, Stepanka SRNCOVA, Hotel Management
Dear Benjamin,Thank you for your fantastic feedback and recommendation of Citadines South Vienna! We’re delighted to hear that our location added convenience to your stay, with easy access to the tram and nearby amenities. It’s wonderful to know you found it convenient for exploring all that Vienna has to offer.We look forward to welcoming you back for another great stay in the future!Warm regards, Citadines Team
by A verified traveler
Posted 20 Oct 2024
A very pleasant stay
Comment from Hotel Management
22 Oct 2024 by Yours sincerely, Stepanka SRNCOVA, Hotel Management
Dear Chloe ,Thank you for sharing your wonderful experience at Citadines South Vienna! We are thrilled to hear that you had a very pleasant stay with us. Your kind words about our facilities and services mean a lot to our team.We are committed to providing exceptional service, and we look forward to welcoming you back for another memorable visit in the future.Warm regards, Citadines Team
by A verified traveler
Posted 21 Sep 2024
Clean apartment. Close to shopping and transportation. The staff was welcoming.
Comment from Hotel Management
22 Sep 2024 by Yours sincerely, Stepanka SRNCOVA, Hotel Management
Dear Rabiat,Thank you for your kind review! We’re delighted to hear that you enjoyed the clean apartment and found the location convenient with easy access to shopping and transportation. We’re also pleased that our welcoming staff made a positive impression during your stay.We look forward to hosting you again in the future!
by A verified traveler
Posted 16 Sep 2024
Pacefull
Comment from Hotel Management
22 Sep 2024 by Yours sincerely, Stepanka SRNCOVA, Hotel Management
Dear marcelita del Rocio toledo,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Citadines South Vienna! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soon. Best wishes from Vienna and from our Team.
by A verified traveler
Posted 14 Sep 2024
Quiet and spacious well connected via tran service
Comment from Hotel Management
15 Sep 2024 by Yours sincerely, Stepanka SRNCOVA, Hotel Management
Dear Graham,Thank you for your feedback! We’re pleased to hear you found the apartment quiet and spacious, and that the tram service was convenient for your needs.Best regards,The Citadines South Vienna Team
by A verified traveler
Posted 30 Aug 2024
Having a Lidl close and being able to prepare our own meals in the apartment
Comment from Hotel Management
31 Aug 2024 by Yours sincerely, Stepanka SRNCOVA, Hotel Management
Dear Ana Carolina ,Thank you for sharing your feedback about your stay at Citadines South Vienna. We're delighted to hear that having a Lidl nearby and the ability to prepare your own meals in the apartment added to your enjoyment.We’re pleased that these amenities enhanced your experience, and we look forward to welcoming you back for another stay in the future.Best regards,The Citadines South Vienna Team
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Yours sincerely, Stepanka SRNCOVA, Hotel Management
Dear Ida ,We appreciate your thoughtful review of Citadines South Vienna! It's fantastic to learn that you had a comfortable stay. We hope to have the pleasure of hosting you again soon.Best regards,The Citadines South Vienna Team
by A verified traveler
Posted 12 Aug 2024
Pros : affordable, 1 min walk from Tram and a Lidl. (City Centre is 25 min tram journey), rooms are big and have all the facilities you want. Staff is lovely.
Cons : you have the illusion that it’s clean but it is not. Floor is dirty, dusty and air con can be loud and the wifi is quite weak, I had to rely on my phone data. The noise from the big boulevard can be quite loud as well. I used ear plugs.
Comment from Hotel Management
13 Aug 2024 by Yours sincerely, Stepanka SRNCOVA, Hotel Management
Dear Guest,Thank you for sharing your detailed feedback with us. We’re pleased to hear that you appreciated the affordability, location, spacious rooms, and the lovely staff.However, we sincerely apologize for the issues you encountered with cleanliness, noise, and the amenities. Your comments regarding the floor cleanliness, air conditioning noise, and weak Wi-Fi are concerning, and we will address these with our team to ensure improvements are made.We hope to have the opportunity to serve you better on your next visit.Warm regards,The Citadines South Vienna Team
by A verified traveler
Posted 11 Aug 2024
The hotel room was very spacious, and nicely furnished with a full closest, a small kitchen, and a good sized bathroom. The key pad to get in and out was very nice, and the transpiration stops were a short walk away from the front door which was very convenient!
Comment from Hotel Management
13 Aug 2024 by Yours sincerely, Stepanka SRNCOVA, Hotel Management
Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the spacious and well-furnished room, as well as the convenience of the key pad entry and proximity to transportation stops.Your satisfaction is our priority, and we’re pleased that these aspects of your stay met your expectations. We look forward to welcoming you back in the future!Warm regards,The Citadines South Vienna Team
