Ratings based on 970 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Very clean and comfortable. The staff were lovely and welcoming!
Comment from Hotel Management
15 Nov 2024 by Austria Trend Parkhotel Schönbrunn, Hotel Management
Dear guest Nwakego, thank you for your positive feedback. We are delighted to hear that you found our hotel very clean and comfortable. It's wonderful to know that our staff's hospitality made your stay memorable. We strive to provide a welcoming environment for all our guests. Kindest regardsSebastian Siegfried General Manager Austria Trend Parkhotel Schönbrunn
by A verified traveler from Christchurch
Posted 12 Nov 2024
Love the hotel , stayed there many times, amazing building and location , and is my first choice when I travel to Vienna , however this time the downside had to ask for extra coat hangers as only had four between two people ! also coffee sachets wern’t replaced during our stay either and had to ask for new shower gel as the one in use was watery.
Comment from Hotel Management
13 Nov 2024 by Austria Trend Parkhotel Schönbrunn, Hotel Management
Dear Russell, thank you for your continued loyalty and for choosing Austria Trend Parkhotel Schönbrunn as your first choice in Vienna. We appreciate your kind words about our building and location. Please accept our apologies for the oversight regarding the coat hangers and the replenishment of coffee sachets during your stay. Your feedback is valuable, and we will address these issues with our team to ensure a seamless experience for your future visits. Kindest regardsSebastian Siegfried General Manager Austria Trend Parkhotel Schönbrunn
by A verified traveler
Posted 28 Oct 2024
The hotel is a historic property located close to the famous Schönbrunn palace a little out of the centre of Vienna. It’s clean, quiet and well run, with convenient transport to the centre nearby. Also quite good value, although breakfast was VERY expensive. It advertises itself as an eco hotel, which is great, but there is not much in the way of toiletries etc. We also found the lighting a bit strange. You had to turn all lighting in the room off, so one person couldn’t read while another slept, there was insufficient light in the bathroom to do makeup, and there was insufficient light in the wardrobe area to distinguish one sweater from another.
Comment from Hotel Management
4 Nov 2024 by Austria Trend Parkhotel Schönbrunn, Hotel Management
Dear Angela,Thank you for taking the time to share your feedback on your recent stay at Austria Trend Parkhotel Schönbrunn. We are delighted to hear that you appreciated the proximity of our historic property to the famous Schönbrunn Palace and the quiet setting just a short distance from the bustling center of Vienna. Your kind words regarding the cleanliness, tranquility, and efficient operation of our hotel are greatly appreciated.We take pride in being an environmentally friendly establishment, and we appreciate your recognition of this aspect. Regarding your concerns about the toiletries and lighting, we have taken note of your feedback. Please know that we are continuously striving to enhance our services and facilities to ensure a pleasant stay for all our guests.We embrace the diversity and individuality of our national and international guests. To cater to all breakfast preferences and tastes, we have opted for high-quality ingredients, a buffet-style setup (with no quantity restrictions), and a wide range of food and beverage options (from hot to cold, savory to sweet, healthy to hearty, and more). Considering all the amenities and benefits, the breakfast price is carefully calculated and adjusted. Alternatively, you are welcome to order and pay for individual items from our breakfast menu à la carte at our coffee house.We are sorry to hear that the lighting arrangement in your room did not meet your expectations. Your detailed feedback on this matter is invaluable, and we will review the lighting fixtures to identify areas for improvement.We hope that despite these issues, you were able to enjoy your time in Vienna. Should you travel to the city again, we would be pleased to welcome you back to Austria Trend Parkhotel Schönbrunn.Best regards,Sebastian SiegfriedGeneral ManagerAustria Trend Parkhotel Schönbrunn
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Austria Trend Parkhotel Schönbrunn, Hotel Management
Lieber Andreas,wir freuen uns, dass wir Sie als Gast im Austria Trend Parkhotel Schönbrunn begrüßen durften und dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen.Vielen Dank für Ihre positive Bewertung - Ihr Feedback ist uns sehr wichtig!Es wäre uns ein Vergnügen, Sie bei Ihrem nächsten Wienaufenthalt wieder bei uns Willkommen heißen zu dürfen.Mit lieben GrüßenBarbara HahnGuest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn
by A verified traveler from Miami
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Austria Trend Parkhotel Schönbrunn, Hotel Management
Dear Bertfred,we are pleased to welcome you as our valued guest in our Austria Trend Parkhotel Schönbrunn!Thank you for your absolute positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team
by A verified traveler
Posted 15 Oct 2024
Located just 1/4-1/2 mile from the main entrance of Schonbrunn Palace and Zoo. Public Transportation is adjacent. Great restaurants within walking distance. Staff very professional and willing to hold our luggage before check in
Comment from Hotel Management
16 Oct 2024 by Austria Trend Parkhotel Schönbrunn, Hotel Management
Dear Bonnie, Thank you for your positive review! We are delighted to hear that you enjoyed our convenient location near Schonbrunn Palace and Zoo, as well as the nearby public transportation and restaurants. It is rewarding to know that our staff's professionalism and helpfulness stood out during your stay. Should your travels bring you back to Vienna, we would be honored to welcome you again. Kindest regards, Sebastian Siegfried General Manager Austria Trend Parkhotel Schönbrunn
by A verified traveler from Barrie
Posted 14 Oct 2024
Firstly Austria Trend Parkhotel Schönbrunn provided us with a very impressive suite. Clean comfortable bed and pillows are always appreciated. Staff and management were kind, efficient and helpful. Breakfast buffet included many various and delicious options. Dining staff and environment are professional, swift and quiet. Proximity to the magnificent Schönbrunn Palace and park across the street were appreciated and enjoyed daily. Three minute walk to a clean and efficient Underground and transit system made touring Vienna safe and comfortable at any hour of the day or night. We highly recommend Austria Trend Parkhotel for your next stay in magnificent Vienna.
Comment from Hotel Management
15 Oct 2024 by Austria Trend Parkhotel Schönbrunn, Hotel Management
Dear Paul, Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay at Austria Trend Parkhotel Schönbrunn and that you found our suite impressive, the bed comfortable, and the staff kind, efficient, and helpful. It is rewarding to know that you appreciated the cleanliness, delicious options at the breakfast buffet, and the professional service provided by our dining staff. We are glad that the proximity to the magnificent Schönbrunn Palace and park, as well as the easy access to the Underground and transit system, added to the convenience and enjoyment of your visit to Vienna. Your recommendation means a lot to us, and we are grateful for your kind words. Should your travels bring you back to Vienna, we would be honored to welcome you again at Austria Trend Parkhotel Schönbrunn. Warm regards, Sebastian SiegfriedGeneral ManagerAustria Trend Parkhotel Schönbrunn
by A verified traveler
Posted 8 Oct 2024
Splendid decor steeped in history. The staff were fantastic and very helpful. The room was spacious and incredibly clean. We will certainly stay there again!
Comment from Hotel Management
9 Oct 2024 by Austria Trend Parkhotel Schönbrunn, Hotel Management
Dear Ken, thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed the splendid decor and historical ambiance of our hotel. It is heartwarming to know that our staff's fantastic service and helpfulness, along with the spacious and clean room, contributed to a memorable stay. We look forward to welcoming you back in the future. Kindest regardsSebastian Siegfried General Manager Austria Trend Parkhotel Schönbrunn
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Austria Trend Parkhotel Schönbrunn, Hotel Management
Dear Johana,we are pleased to welcome you as our valued guest in our Austria Trend Parkhotel Schönbrunn!Thank you for your absolute positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team
by A verified traveler
Posted 5 Oct 2024
Room was nice, basic, and spacious. Great balcony. Property is near the metro station. Easy connections to attractions. Breakfast was good but I suggest going early as food options become limited and does not always get refilled. Parking is convinient but very expensive and limited (40 Euros/day).
Comment from Hotel Management
7 Oct 2024 by Austria Trend Parkhotel Schönbrunn, Hotel Management
Dear guest Dhonovan,Thank you very much for your positive review and for choosing Austria Trend Parkhotel Schönbrunn. We are pleased to hear that you enjoyed the room, especially the spacious balcony. It is great to know that you found the location near the subway station convenient for exploring the city. We highly value your feedback on the breakfast and will work on improving the availability of food.We regret that you were not satisfied with the parking options. As the garage is not owned by the hotel and is operated by an external provider as a public garage, we unfortunately have no control over pricing, parking space size, and availability. Despite our continuous inquiries, we are currently unable to offer any cooperation. Since March 2022, there has been a comprehensive short-term parking zone in Vienna for all drivers, which is only lifted at night and on weekends, allowing free parking on the street (pay attention to the signage). Alternatively, there is an affordable Park & Ride facility on the outskirts of the city which is directly accessible by the subway - our reception is happy to provide you with information.We hope to welcome you back soon.Kind regards,Sebastian SiegfriedGeneral Manager Austria Trend Parkhotel Schönbrunn