Ratings based on 433 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Aug 2024
Great Hotel
Comment from Hotel Management
28 Aug 2024 by Austria Trend Hotel Schloss Wilheminenberg, Hotel Management
Dear Ronaldo, thank you for your kind review of our hotel. We are delighted to hear that you had a great experience with us. Your positive feedback is truly appreciated, and we hope to welcome you back in the future for another enjoyable stay. Kindest regardsKathrin GerstlGeneral ManagerAustria Trend Hotel Schloss Wilheminenberg
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Austria Trend Hotel Schloss Wilheminenberg, Hotel Management
Dear Victor,we are pleased to welcome you as our esteemed guest at the Austria Trend Hotel Schloss Wilheminenberg and that you took the time to share your impressions with us.As we always strive to continually improve our offerings and services, we would like to ask politely if you could tell us the details of your stay. Only with your help, we get the possibility to make positive changes. Your feedback is highly appreciated!Thank you very much for your help and we wish you a successful day!Kindest regards,Barbara HahnGuest Relation & the Austria Trend Hotel Schloss Wilheminenberg Team
by A verified traveler from MEVASERET ZION
Posted 13 Aug 2024
Beautiful building in the outside. But quite old and not in the best shape inside. The rooms are dated and not in the best shape. No air conditioning. Tiny bathroom like on a plane. Elevator seems like of an old corner supermarket.
The good points:
Very nice staff! Great breakfast. Lovely view of Vienna from breakfast area. Very nice forests around the hotel.
Comment from Hotel Management
15 Aug 2024 by Austria Trend Hotel Schloss Wilheminenberg, Hotel Management
Dear Abraham, thank you for sharing your feedback with us. We are glad to hear that you appreciated our beautiful building and the surrounding forests, as well as the friendly staff and great breakfast. We regret to learn that certain aspects of your stay did not meet your expectations. We understand the importance of air conditioning, although our historical building does not feature this amenity. We appreciate your insights and hope to welcome you back to Austria Trend Hotel Schloss Wilhelminenberg. Kindest regardsKathrin GerstlGeneral ManagerAustria Trend Hotel Schloss Wilheminenberg
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Austria Trend Hotel Schloss Wilheminenberg, Hotel Management
Dear Mrs. Bird-Pollan,we are pleased to welcome you as our valued guest in our Austria Trend Hotel Schloss Wilheminenberg!Thank you for your positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Hotel Schloss Wilheminenberg Team
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
21 Nov 2024 by Austria Trend Hotel Schloss Wilheminenberg, Hotel Management
Dear Mrs. Bird-Pollan,we are pleased to welcome you as our valued guest in our Austria Trend Hotel Schloss Wilheminenberg!Thank you for your positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Hotel Schloss Wilheminenberg Team
by A verified traveler
Twin bed is not the same as double bed
Posted 30 Jul 2024 on HotelsThe service at the hotel was excellent. The food in the restaurant was delicious although the service in the restaurant was not so good. The main issue is that it mentioned a double bed and then there was only twin beds! That was super annoying and ruined the whole experience. The hotel is kinda old (which has pros and cons) and not super clean.
Comment from Hotel Management
21 Nov 2024 by Austria Trend Hotel Schloss Wilhelminenberg, Hotel Management
Dear Álvaro,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the service at our hotel excellent and enjoyed the delicious food at the restaurant. However, we deeply regret hearing about the issue regarding the bed configuration not meeting your expectations. We understand the importance of a comfortable stay and apologize for any inconvenience this may have caused. Regarding cleanliness, we strive to maintain high hygiene standards throughout the hotel and will address this issue with our housekeeping team. As for the age of the hotel, we take pride in the historical charm it offers, which indeed comes with its own unique characteristics.We appreciate your valuable comments and hope to welcome you back in the future for an improved experience.Sincerely,Kathrin GerstlGeneral ManagerAustria Trend Hotel Schloss Wilhelminenberg
by A verified traveler
Uncomplicated
Posted 2 Jul 2024 on HotelsEasy Check-in, not crowdy, friendly, uncomplicated
Comment from Hotel Management
21 Nov 2024 by Austria Trend Hotel Schloss Wilhelminenberg, Hotel Management
Dear Eric,Thank you very much for your kind words regarding your stay at Austria Trend Hotel Schloss Wilhelminenberg. We are delighted to hear that you were satisfied with our uncomplicated check-in, pleasant atmosphere, and friendly service.We hope to welcome you back soon.Kindest regards,Kathrin GerstlGeneral ManagerAustria Trend Hotel Schloss Wilhelminenberg
by A verified traveler
Posted 15 Jun 2024
The hotel and the property is beautiful, the room we stayed in had a huge window overlooking Vienna in the distance. Friendly staff and the restaurant has great food. Can’t go wrong with this hotel. Definitely will come back.
Comment from Hotel Management
18 Jun 2024 by Austria Trend Hotel Schloss Wilheminenberg, Hotel Management
Dear Peter, thank you for your kind words about your recent stay with us at Austria Trend Hotel Schloss Wilhelminenberg. We are delighted to hear that you enjoyed the beautiful property, the stunning views of Vienna from your room, the friendly staff, and the delicious food at our restaurant. We are thrilled to know that you had such a positive experience and we look forward to welcoming you back in the future. Kindest regardsKathrin GerstlGeneral ManagerAustria Trend Hotel Schloss Wilheminenberg
by A verified traveler
Posted 1 Apr 2024
Good place; a bit less than what I expected
Comment from Hotel Management
2 Apr 2024 by Austria Trend Hotel Schloss Wilheminenberg, Hotel Management
Dear Carolyn, thank you for sharing your feedback. We are glad to hear that you found our hotel to be a good place. Your comments are valuable to us as we continuously strive to meet our guests' expectations. If there is anything specific you feel we could improve on to better meet your expectations in the future, please do not hesitate to let us know. Kindest regardsKathrin GerstlGeneral ManagerAustria Trend Hotel Schloss Wilheminenberg
by A verified traveler
Posted 6 Mar 2024
As beautiful as it looks in the pictures, it is a stunning building with amazing rooms. The staff were so friendly. There was an amazing view over the city, and it was peaceful but there was still frequent public transport to get around. Will definitely be staying here again.
Comment from Hotel Management
7 Mar 2024 by Austria Trend Hotel Schloss Wilhelminenberg, Hotel Management
Dear Sophie, Thank you for choosing Austria Trend Hotel Schloss Wilhelminenberg for your recent stay and for taking the time to share your positive review. We are delighted to hear that you found our hotel beautiful and our rooms amazing. Our team takes great pride in providing friendly service to our guests. It's also wonderful to know that you enjoyed the stunning view over the city and the peaceful atmosphere. We look forward to welcoming you back in the future.Mit lieben Grüßen,Kathrin GerstlGeneral ManagerAustria Trend Hotel Schloss Wilhelminenberg
