Ratings based on 971 Verified Reviews

3.5 out of 5
83% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 29 Nov 2024
Strange place. There’s college kids drinking in the lobby late at night playing loud music so you hear them in the hallways late. But there’s also families that stay there so you hear kids being loud in the hallways in early morning. Check out is 11am but the housekeepers came into my room 5 times starting at 830 trying to get me to hurry up and leave so they could clean. It was the same woman 3 of the times.
1 out of 5
by A verified traveler

Posted 23 Nov 2024
This hostel/hotel won for the worst stay of one night ive ever had after 25 years of travel. We were staying in a "family room" on the 1st floor, beside us across from us and all around us were drunk 18 year olds who apparently rented the rooms to party thru the night. After our 7 hour train journey from Krakow we just wanted to get a decent sleep with our 2 year old after we got on the train to Venice the next day. We slept 3-4 hours. Contacted security once and they had a "talk" with them, it lasted five minutes. Security nor the staff didn't come up to check the floor again. They were bouncing balls off of the wall by our bed, our room shook many times. If they offered to PAY us 500eu to stay there again we would decline.
Comment from Hotel Management
27 Nov 2024 by Author, Hotel Management
Dear Shane, Thank you for staying with us and sharing your experience. I sincerely apologize for the inconvenience you faced during your stay. It is disappointing to hear that your experience was not satisfactory and did not meet the standards we strive to uphold. Please be assured that your feedback is essential to us, and steps will be taken to address these issues and improve the quality of the services we offer. Your experience has highlighted areas where we can do better, and we are committed to providing a safer and more comfortable environment for all our guests. Kind regards, A&O Hostel Vienna Hauptbahnhof
2 out of 5
by A verified traveler

Posted 3 Nov 2024
Everything was dirty, the room smelled bad and the staff was very dry and didn’t even explain me how to get to my room, which is confusing bc they have different elevators that lead to different areas of the floor which you cannot acces unless yo use the right elevator
Comment from Hotel Management
24 Nov 2024 by Author, Hotel Management
Dear Gabriel, Thank you for providing feedback on your recent stay. I’m genuinely sorry to hear about the issues you encountered during your visit. Your experience is important to us, and we strive to make improvements based on our guests' input. We appreciate your comments and will address your concerns with our team to enhance our service quality. We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future. Kind regards, A&O Hostel Vienna Hauptbahnhof
4 out of 5
by A verified traveler

Posted 27 Oct 2024
No microwave no refrigerator Good location and public transportation All shops in the train station nearby for food and drinks
Comment from Hotel Management
18 Nov 2024 by Author, Hotel Management
Dear Guest, Thank you for sharing your feedback. We're glad you found our location and nearby amenities convenient. Your insights are crucial for our continuous improvement. Kind regards, A&O Hostel Vienna Hauptbahnhof
1 out of 5
by A verified traveler

Posted 22 Oct 2024
Comment from Hotel Management
18 Nov 2024 by Author, Hotel Management
Dear Valued Guest, Thank you for taking the time to review your recent stay with us. We greatly appreciate your feedback and value your input and are committed to continuously improving our services. Your satisfaction is our top priority, and we would be grateful for any specific comments or suggestions you may have to help us enhance your experience. Please feel free to reach out to us directly with any further feedback you would like to share. We genuinely appreciate your support and hope to have the opportunity to provide you with an even better stay in the future. Best regards, a&o Hostel Vienna Hauptbahnhof
2 out of 5
by A verified traveler

Posted 17 Oct 2024
Clean property, w quick check-in. BUT... We couldn't sleep all night because the group of highschoolers on their class trip kept smashing doors, knocking on doors, and brawling all night in the corridor. Despite asking staff to have a word with them, nothing was done. Be aware that this is used predominantly by students who show no respect to other guests. I will certainly not return.
Comment from Hotel Management
18 Nov 2024 by Author, Hotel Management
Dear Andrea, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced during your stay. Your concerns have been noted, and we assure you they will be addressed with the team to improve our services. We value all guests and strive to make their stay as comfortable as possible. Your feedback is crucial for us, and we truly regret any disturbance caused. We hope to have the opportunity to welcome you again in the future. Kind regards, A&O Hostel Vienna Hauptbahnhof
4 out of 5
by A verified traveler

Posted 17 Oct 2024
I enjoy the amenities and the space inside the room. For me, this is one of the cheapest hostels I stayed and also closest to the bus terminal.
Comment from Hotel Management
18 Nov 2024 by Author, Hotel Management
Dear William Jr, Thank you for sharing your experience with us. We're pleased to hear that you enjoyed our amenities and found our location convenient. Our team strives to provide comfort and affordability, and your feedback is greatly appreciated. We hope to welcome you back in the near future. Kind regards, A&O Hostel Vienna Hauptbahnhof
5 out of 5
by A verified traveler from Riga

Posted 8 Oct 2024
Aside from previously mentioned- all was good.
Comment from Hotel Management
17 Nov 2024 by Author, Hotel Management
Dear Valued Guest! Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Our team works hard to provide exceptional service, and we are delighted that it reflected in your experience. We look forward to welcoming you back on your next visit. Best regards, A&O Hostels Vienna Hauptbahnhof
4 out of 5
by A verified traveler

Posted 2 Oct 2024
all near to transit facilities
Comment from Hotel Management
17 Nov 2024 by Author, Hotel Management
Dear Valued Guest! Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Our team works hard to provide exceptional service, and we are delighted that it reflected in your experience. We look forward to welcoming you back on your next visit. Best regards, A&O Hostels Vienna Hauptbahnhof
4 out of 5
by A verified traveler

Posted 30 Sep 2024
Very good location. The bathroom could be cleaner.
Comment from Hotel Management
14 Nov 2024 by Author, Hotel Management
Dear Chinyere, Thank you for your feedback. We appreciate your suggestions and are committed to enhancing our facilities to provide you with a better experience. Kind regards, A&O Hostel Vienna Hauptbahnhof
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