Ratings based on 199 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
Nice property
Comment from Hotel Management
7 Oct 2024 by Atención al cliente, Hotel Management
Thank you very much
by A verified traveler from holon
Posted 12 Aug 2024
Bad experience at check in. We booked a room for 2 adults and a child and at check-in I had to prove that I had booked correctly through Expedia. I also had to prove that I had corresponded by email with the staff and was promised that I would get a cot (we arrived at midnight). The hotel is a bit old but well maintained. Facilities and cleanliness at a high level. Delicious food for breakfast and dinner. All in all, we left satisfied
Comment from Hotel Management
14 Aug 2024 by Atención al cliente, Hotel Management
Dear Mr.Yaniv;Firstly I would like to thank you for taking the time to respond to our survey in relation to your stay at the Parador de Vielha .It is important for us to learn from your experience so we can improve the quality of our services for guests.On behalf of the team at the Parador as well as on my own behalf, I would like to apologise for the disruption that you experienced during your stay and we deeply regret the inconvenience that this caused you.The management team have taken note of your comments and, as a result, we are planning to implement new measures that will allow us to offer you a better experience with Paradores.Again, we appreciate you taking the time to inform us of the events that occurred during your stay. Please do not hesitate to contact us should you require any other information.Yours sincerely,Parador Manager
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by Atención al cliente, Hotel Management
Muchas gracias
by A verified traveler
Posted 29 Jun 2024 on Hotels
Comment from Hotel Management
1 Jul 2024 by atención al cliente, Hotel Management
Muchas gracias
by A verified traveler from London
Posted 28 Jun 2024
It took three attempts to providen me with an acceptable room. The first room had not been made up. The second did not meet the requirements I had booked. Staff were very helpful but I was not impressed.
Comment from Hotel Management
1 Jul 2024 by atención al cliente, Hotel Management
Thank you very much
by A verified traveler
Posted 3 Mar 2024
Area, parking near con centar
Comment from Hotel Management
15 Mar 2024 by atención al cliente, Hotel Management
Muchas grcaias por su comentarioUn saludo
by A verified traveler
Posted 10 Aug 2023
This hotel has amazing views, exceptionally friendly staff and good amenities. We stayed for 5 days, but we will try another place if we revisit the area. The main issue with this hotel is that it’s older in construction and the floors and doors are extremely loud, and the walls are thin. The room was plenty comfortable, but nights were not restful because we heard toilets flushing and allll the neighbors moving around at all hours. We did love the private balcony for enjoying the views.
Town isn’t too far from the hotel, but requires a drive. Luckily the hotel has a bar with food and a fancy restaurant. The views from the restaurant are the best in town, but the food was only OK. The pool is nice, but the spa was very underwhelming. The rate we paid was reasonable but expect extra charges for pool towels, and food and drinks to be on the spendy side.
Comment from Hotel Management
11 Aug 2023 by atención al cliente, Hotel Management
Than you very much!
by A verified traveler
Posted 27 Jun 2023
by A verified traveler
Posted 5 Jan 2023
Overall, the hotel estate and rooms are good: great location, nice view, and complete facilities. However, the hotel staff and services level is VERY WELL BELOW 4 stars hotel standards.
Please read details of highlighted experience during our stay
Arrival day
At point of arrival - we are not even sure when we arrived that we are the the front desk. There are not one help with luggage and the counter of reception is so high that I cannot even notice the front person.
At a check-in - we tried to ask for information about how to get to ski lift and maps. The hotel has no town map and not clear answer on where to go for ski: how to park, how to get rental equipment, etc.
2nd day
Breakfast - staff are very helpful and nice, but everything seem very rush. Not sure we can improve with more number of Staff during peak hours
Came back to the room - we arrived back at the room, but the room has not clean up. The staff just make a bed and do nothing else.
Spa services - the hotel has sauna, stream, and hot tub services. Very nice idea after a long ski day. Therefore, we have booked the slot on 3rd Jan at 6pm. We went to ski, leave the slope around 5, and back to hotel a little later than we expected (6.20).
We rush to make to our appointment and spa staff called us. Not speaking English very well, I only catch one sentence , “there is a problem”. I said, “I will go down to the spa to talk to you”.
I went down, and staff tried to explain in very bad tone. Here was the ke
Comment from Hotel Management
16 Feb 2023 by atención al cliente, Hotel Management
Thank you very for your opinion that helps us improve
by A verified traveler from Cape Town
Posted 2 Jan 2023
Lovely hotel in a fantastic spot above Vielha but only 2mins from the town centre. Excellent restaurant with really nice food and great staff.
Comment from Hotel Management
16 Feb 2023 by atención al cliente, Hotel Management
Thnak you very much!
