Ratings based on 64 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jul 2024
Expedia shall regulate more these offerings . Limited heating and and healthy using kerosene inside the rooms . Total lack of service if you arrive after 8 pm. No towels and no WIFI in an area with very low internet celular service
by A verified traveler
Posted 1 Mar 2024
by A verified traveler
Posted 20 Aug 2023 on Orbitz
Exactly what we wanted - room for a group, private outdoor area, a beautiful view, and charming hosts
by A verified traveler
Posted 1 Feb 2021 on Hotels
by A verified traveler
Highly recommended!
Posted 14 Mar 2020 on HotelsBeautiful and clean! Slept like a baby. It was offseason and I was the only one there so I can only speak for the room which comes highly recommended.
Comment from Hotel Management
14 Mar 2020 by Emma, Hotel Management
Thank you so much for the great review Johan! Were so happy that you enjoyed your stay here at Hotel Puclaro!
by A verified traveler
Posted 27 Dec 2019
Comment from Hotel Management
30 Dec 2019 by Emma, Hotel Management
Muchas gracias por tu review!
by A verified traveler
Great location for fans of SUP, kite-wind Surfers
Posted 3 Dec 2019 on Hotels
Let’s put the positives first: there couldn’t be a more jovial, positively minded staff with enormous desire to be helpful.
The location is fabulous for SUP, kite and wind surfing fans, since the lake’s surface always stays flat, without a ripple. SUP fans have the ideal conditions in the morning hours, with the constant western wind will come up in the afternoon to the delight of surfers.
We are a “mature” couple and albeit we enjoyed the frat atmosphere, we missed a more ample room where we could walk without tripping over our suitcases, or a bathroom with sufficient room to sit down...
There’s no restaurant, or anything close to it. There’s communal kitchen, communal refrigerator, communal grill, etc. you are absolutely and completely on your own.
Must add that the current management making a sincere effort to improve the conditions. They provide astronomical sessions for the guests, beer tasting, etc. great folks.
One last observation: there’s no elevator, but a steep, rocky stairs for you to negotiate with your suitcases.
Comment from Hotel Management
4 Dec 2019 by Emma, Hotel Management
Hola Jordi! Thank you for your kind words about the staff here at Hotel Puclaro, we really are so happy that we could spend time getting to know you over your stay. Thank you aswell for the suggestions you made to adjust the rooms to be more ready to store baggage, we love the ideas and will be working on them in the near future. We are sorry that you had a difficult time in the cube, and we will look into ways to try to improve the other negative parts of your stay.
I hope your trip up north in the atacama went well, and wish you safe travels back home.
by A verified traveler
Posted 15 Nov 2019 on Hotels
Comment from Hotel Management
4 Dec 2019 by Emma, Hotel Management
Thank you so much for your review!
by A verified traveler
Wonderful Place to Relax and Have Fun!
Posted 10 Jul 2019 on HotelsWe stayed at the Hotel Puclaro during our recent trip to Chile to view the eclipse, and had the best time! The hotel is situated in a gorgeous, natural area, and though we are not windsurfers (we can imagine how fabulous this hotel would be if we were) we loved how connected to the outdoors this hotel is. The rooms (called "cubes") are small like advertised but they were big enough for the two of us, and very clean and comfortable with excellent mattresses, luxurious pillows, 100% cotton sheets and gorgeous views of the lake below. We used the shared kitchen which was well organized and fully stocked with basics like coffee, tea, salt, oil, sugar, etc. and enjoyed connecting with other guests in the common areas. We also loved sitting in the hot tub at night and staring at the Milky Way and Southern Cross above. What a treat! The hotel was run by a lovely couple who made sure we had everything we needed, and we are grateful to them for providing us with such a comfortable and memorable stay during our trip. We definitely recommend this hotel if you are looking for an experience that gives you indoor comfort with full connection to the great outdoors. It's a great place to "get away from it all."
Comment from Hotel Management
11 Jul 2019 by Emma, Hotel Management
Thank you so much Tamar! We are so glad you had a good time when visiting the hotel, and we wish you the best of luck with your future adventures!
by A verified traveler
Fantastic stay in the Elqui Valley
Posted 19 Jan 2019 on HotelsAmazing stay at hotel puclaro. This is a gem hidden near the best lake of chile to kite surf. The rooms are super cute, clean and have everything that you need. The vibe is awesome and staff super helpful. We wish we could have stayed longer.
Comment from Hotel Management
15 Feb 2019 by Emma, Hotel Management
Thank you so much for your kind words and we are so glad you enjoyed your stay! For your next visit,you can receive 10% off your reservation by booking at Hotelpuclaro.cl and using the promo code "WIND".
