Ratings based on 124 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Aug 2024
All good
by A verified traveler
Extremely disappointed
Posted 20 Jun 2024 on HotelsThe staff was very friendly, which is the only good thing I can say about this hotel. When I enter my room It felt OK but after a while, I started feeling warm. I called down and asked if I could get some help with the thermostat. They told me it been fixed, and that the larger generator was being used. After an hour, I didn’t notice any difference so I asked to be switched to a different room. After being in this room For a couple of hours, I noticed the same problem. They told me they would have someone come look at it. Nothing changed. I decided to let it go and deal with it after a sleepless night. I was a bit frustrated. The next day, I decided to get some work done on my computer, but to no avail. The Wi-Fi was constantly on and off throughout the day, which was quite frustrating. I called and asked for help and they said that I should just keep trying and it should get better, but it never did. I finally realize that it wasn’t worth the money for me to stay here through the weekend, so I called down and told them that we would be leaving and I was assured that I would only be charged for one night stay. Hotel.com eventually reached out to me and said that they were not able to get approval for a refund due to the lack of communication with the hotel. I would like to say I’m surprised, but I’m actually not. Needless to say, I won’t be staying here next time I’m in town. Very Disappointed
Comment from Hotel Management
22 Jul 2024 by FOM, Hotel Management
Dear Mr. FallonThank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered and for not meeting your expectations.We are delighted to hear that our staff made a positive impression on you with their friendliness. However, we are deeply sorry to learn about the problems you experienced with the thermostat and Wi-Fi, as well as the communication breakdown regarding your request for a refund.Your comfort and satisfaction are our top priorities, and we regret that we fell short during your stay. Please know that we are taking your feedback very seriously. We are currently investigating the issues with the room temperature control and Wi-Fi connectivity to ensure they are promptly resolved. Additionally, we will review our communication procedures to prevent such misunderstandings in the future.We would like to make this right for you. Please contact us directly at [Hotel Contact Information] so we can discuss your experience further and find a suitable resolution, including the possibility of addressing the refund issue.We truly value your feedback as it helps us improve our services and guest experience. We hope you will give us another opportunity to serve you better in the future.Warm regards,Sixtus NnomadimFront Office Manager
by A verified traveler
Posted 19 Apr 2024
by A verified traveler
Posted 13 Feb 2024
Good location for shopping especially with a car.Need more choices in breakfast. Staff was excellent and helpful. Room always cleaned and well tidy.
Will recommend it to anyone
Comment from Hotel Management
24 Feb 2024 by Front Office Manager, Hotel Management
Dear Toyin, Thank you for your feedback. We will improve on our breakfast choices and make a more memorable stay on your next stay. Thank you again
by A verified traveler
Posted 2 Nov 2023
Beautiful Hotel not to far from attractions. The only thing that was my concern is evening outside not really safe if walking. Other then that my stay was good.
Comment from Hotel Management
3 Nov 2023 by promise vcp, Hotel Management
thanks
by A verified traveler
Victoria crowne Plaza
Posted 6 Oct 2023 on HotelsIts a good hotel with good service, my 2nd stay here
Comment from Hotel Management
6 Oct 2023 by VCP, Hotel Management
Thanks for your kind words, we are happy to welcoming you back to the hotel
by A verified traveler
Posted 14 Aug 2023
The
Comment from Hotel Management
19 Aug 2023 by GM, Hotel Management
Dear Madam Sheila, We are sorry if we did not meet with your expectations on this occasions. I see your review is not complete. Perhaps you can elaborate on the issues during your stay. Thank YouMorten Ebbesen General Manager
by A verified traveler
Posted 24 May 2023
by A verified traveler
Posted 7 May 2023 on Hotels
by A verified traveler from San Pedro
Posted 1 May 2023
Very beautiful property
Comment from Hotel Management
6 May 2023 by Amanda, Hotel Management
Thank you, for staying with us. we are delighted by your king words and we can't wait to welcoming you again at Victoria crown plaza hotel.
