Ratings based on 5 Verified Reviews
4.0 Room cleanliness
2.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Hated it
Posted 30 May 2022 on HotelsNice brand new hotel but issues OMG
The restaurant they don’t listen and screws up the order all the time
Nice restaurant menu but trust me they hardly have anything at all. Don’t look at the menu just ask what do you have
Food is a joke and no amenities no pool
Comment from Hotel Management
24 Jun 2022 by Reservation Team, Hotel Management
Thank you for choosing Blu Atlantic Hotel, Lagos Nigeria.
We appreciate your patronage, as well as your feedback. We sincerely apologize for all conveniences you may have gone through during your stay. More efforts have been put in place to improve on the quality of our services and amenities across the hotel facility. You will surely have a fabulous experience by your next visit.
Thank you
by A verified traveler
Nice new hotel.. still need a little work though
Posted 24 Mar 2022 on HotelsNew and very well laid out hotel. The room was very well put together.. comfortable and well thought out. However, the first room I got had a leak in the bathroom (which to their credit was changed immediately) but the second room had issues with the electricity tripping out every so often.
Also there was an issue with the details of my booking on their system, it eventually got resolved after a couple of days, but left me a bit frustrated. BLU Atlantic needs to sort out what they are advertising for on the various travel platforms.
All in all, it was a very pleasant stay, I would return. However, I think it is too early to be having issues as the ones I’ve mentioned above, they should be fixed!
Comment from Hotel Management
25 Jun 2022 by Yannick Fabrice, Hotel Management
Thank you for choosing Blu Atlantic Hotel, Lagos Nigeria. We appreciate your patronage, as well as your feedback. We sincerely apologize for all conveniences you may have gone through during your stay. More efforts have been put in place to improve on the quality of our services and amenities across the hotel facility. We hope to receive back soon, as we assure you of a better experience by your next visit. Thank you
by A verified traveler
Posted 19 Jan 2022 on Wotif
This property charged me cash in American Dollars instead of New Zealand dollars. They refused to charge me the current official rate. They forced me to pay them in USD black market rate of 56.00 naira to a dollar. I have my receipt. There was no buffet as they had advertised. Breakfast was advertised for two people but they charged me for the 2nd breakfast. Hotel was clean, Bed was very comfortable. However. the rip-off unsuspecting customers because they will claim that their POS was faulty. They do not charge your card based on the international currency official rate. I am still waiting for Wotif to get my refund back from Blu Atlantic hotel. I needed them to refund me some money. I booked them using New Zealand Dollar but they charged me in USD. They also charged my laundry in USD. I do not recommend this hotel for the fact that they will rip-off another customer. So customers be ware. I regret using Blu Atlantic Hotel, I have spoken to my lawyers about them.. Customers pls sort out your rate with them at the reception before they check you into any room, Their tactics is very deceitful.
Comment from Hotel Management
19 Jan 2022 by Blu Atlantic Hotel, Hotel Management
Dear Ms Hall,
Thank you for your recent stay and for the review.
Your reservation came to us through an online travel agency. You had booked for 7 nights and was supposed to pay on arrival.
Upon arrival we tried to take payment but your credit card declined. We gave you options to pay either by cash or transfers in naira or USD but you refused.
As a gesture we checked you in without any payment. You promised to arrange alternative mode of payment the next day which you didn’t.
You stayed in the hotel for 3 nights without paying a single dime.
On the 4th day you requested for us to take you to a local bank so you can make withdrawals through your credit card and pay us cash. The hotel arranged for Uber and paid for it.
At the bank your credit card was declined. Thereafter you made payment through transfer in naira at the prevailing dollar rate.
With regards to breakfast, the hotel offers breakfast for one. And you were served breakfast everyday of your stay. Additional breakfast for adults are paid for except for children and minors which we give free breakfast.
Your laundry bill was N2,500 and that was the exact amount you paid for that service.
Regardless of the above, guest satisfaction is our priority thus we ll do everything within our professional capacity to make your stay enjoyable. We hope to see you again.
by A verified traveler
Hassle despite paying online
Posted 3 Jan 2022 on HotelsWe booked 9 rooms and received confirmation. We were also asked to pay a few thousandsnin local currency to upgeade the 9th room and booked a 10th room while at the hotel. However, the night staff informed us when we returned that we only got confirmtation for 8 rooms. And requested that we pay more for the other rooms.
Comment from Hotel Management
25 Jun 2022 by Yannick Fabrice, Hotel Management
Thank you for choosing Blu Atlantic Hotel, Lagos Nigeria. We appreciate your patronage, as well as your feedback. We sincerely apologize for all conveniences you may have gone through during your stay. More efforts have been put in place to improve on the quality of our services and reservation procedure. We hope to receive back soon, as we assure you of a better experience by your next visit. Thank you
by A verified traveler
Posted 29 Dec 2021
The hotel building and facilities are nice, but the staff completely ruined our experience. Initially, we were told that they could not find our reservation then they eventually found it. However, they could not give us keys to our room at check-in, so the porter had to use the master key to let us into our room with the promise that he would bring up our keys later, but he never did, even after I called down to the reception to request for them. The following morning, I was told that my room did not come with breakfast even though I was sure it did. After checking with whomever, the waiter then confirmed that our room did come with breakfast, but it could only be breakfast for 1, even though we booked the room for two adults. I asked to see the manager, but was informed that there was no manager on duty and they didn't know when the manager would arrive. After that, my wife and I quickly checked out, without having breakfast.
Comment from Hotel Management
30 Dec 2021 by GM, Hotel Management
Dear Felix,
Thank you very much for your candid review of your recent stay with us. Your feedback is extremely valuable, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the service that needs to be improved. It is a pleasure to announce that we have upgraded our room keycard to avoid future issues with guest check-in. Our rooms come with complimentary breakfast for 1 (one) guest except for the executive suite that comes with complimentary breakfast for 2 (two) guests as agreed with Expedia. Our main priority is to deliver quality guest service to all of our guests. I hope that I can convince you to change your mind about another visit to our property. We hope you will give us a chance to turn your experience around. It would be such a pleasure to welcome you!
With much appreciation,
Olawale Ajibowo | General Manager
