Ratings based on 990 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello elizabeth,We're sorry to hear you didn't fully enjoy your stay. Please reach out to us directly with any specific feedback you'd like to share so we can address any concerns and improve our services for future guests.
by A verified traveler
Posted 29 Oct 2024
Bedbugs crawling on arms legs everywhere my kids have bites all over i have pictures
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Beatriz, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 18 Oct 2024
Was told they are renovating and boy do they need it! Couch in my room (210) is stained. Carpet is on the verge of coming up at the bathroom. Glass door was wet on the inside, so staff did NOT wipe down. Obvious damage, assuming from third floor, of ceiling in shower is damaged, showing previous leaks. Shampoo packets that you have to tear is just dumb! Especially when wet when already in the shower. Difficult to park with all the construction going on
Comment from Hotel Management
20 Oct 2024 by Manager, Hotel Management
Hello Phil,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address these concerns with our team for improvement. Please feel free to reach out to our management to discuss your concerns further.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Manager, Hotel Management
Hello Janie, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to discuss any specific concerns you may have so that we can address them accordingly. We appreciate the opportunity to improve and hope to welcome you back in the future.
by A verified traveler from La Porte
Posted 29 Sep 2024
The key card would not work on my door so instead of giving me another room they told me just to let the front desk person know when I needed to go into my room and they had to walk me up to my room and use an actual metal key to unlock my door every time. I asked if they were at full capacity and they said no, so they could have changed my room, but did not. The bed was comfy and that was about it.
Comment from Hotel Management
1 Oct 2024 by Manager, Hotel Management
Hello Monica, Thank you for sharing your feedback with us. We regret to hear about the inconvenience you experienced with your key card. Our team always aims to ensure our guests' comfort and safety. We appreciate your acknowledgment of the bed's comfort and will address these concerns appropriately moving forward.
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Manager, Hotel Management
Hello Lawrence,We're sorry to hear that your experience fell short of expectations. We kindly encourage you to reach out to us directly with any specific feedback you have from your stay so we can address any issues.
by A verified traveler
Posted 13 Sep 2024
We usually stay at the days in bcuz it’s alittle cheaper an semi new still great rates an nice rooms but our last stay was ridiculous soon as we got there the lady at the desk had a semi attitude she looked at us an figured bcuz we were in our travel clothes that we were low class people an gave us a room I’m sure they give to the less fortunate guest … soon as we walked into the room my wife had to use the bathroom an she noticed we had no shower curtain an there was hair literally female hair still in the tub the wall paper pulled off the interior wall of the bathroom so we of course let her know an we stayed calm an continued on with our weekend but overall we used to love this place but now we’ll just spend the extra fifteen dollars a night an stay at the Hilton right behind this Days Inn
Comment from Hotel Management
13 Sep 2024 by Manager, Hotel Management
Hello Damien,We regret to hear about your recent experience at our hotel. Our team aims to provide exceptional service to all our guests regardless of their attire. We appreciate you bringing these cleanliness issues to our attention, and we will address them with our housekeeping staff for improvement. We value your feedback and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 10 Sep 2024
Hotel was pleasant and well located. Bed was comfortable and shower was good. Not new but very adequate.
Comment from Hotel Management
10 Sep 2024 by Manager, Hotel Management
Hello Larry,We are thrilled to hear that you found our hotel pleasant and well-located. It's wonderful to know that you enjoyed the comfortable bed and good shower during your stay. Your satisfaction is important to us, and we appreciate your feedback on our accommodations.
by A verified traveler
Posted 29 Aug 2024 on Hotels
Room hit me with a musty smell when i walked it and needed vacuuming. I think if they removed the carpets it would help. Comfortable bed
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello Robert, Thank you for sharing your feedback with us. We appreciate your comment regarding the room's smell and cleanliness. We are glad to hear that you found the bed comfortable during your stay. We will take your suggestion into consideration for future improvements.
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by Manager, Hotel Management
Hello Samuel,We are elated to hear you had a fantastic experience during your stay with us. We look forward to welcoming you back soon for another enjoyable visit!
