Ratings based on 460 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 14 Oct 2024
Room qas dirty. Asked for non smoking room, smelled like smoke. Felt very unsave with people outside "chilling".
Comment from Hotel Management
20 Oct 2024 by General Manager, Hotel Management
Dear Sonia,Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us. Your cleanliness concerns are gratefully received. We'll be sure to have our housekeeping team look into your comments further so that improvements can be made where necessary. In addition, please know that the safety of our guests is our number one priority and we always encourage our guests to reach out to our front desk team with any concerns of this nature. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you and change your perceptions.
by A verified traveler
Posted 10 Oct 2024
by A verified traveler
Posted 6 Oct 2024
The room was dirty. Hole in the restroom door. Dirty underwear under chair. Eye solution on table. Phone not working . 2 remotes for tv 1 to turn on and the other one for the volume. Mouse traps laying around. Dirty mirco wave.Dog food on floor. Dirty carpet not vacuum. Also room had roaches. Soap was old it was all broken in packet. Hair tie on bathroom floor.The swimming pool looked like tge swamp.The room only had two good things bed was comfy and hot water.I would like my money back.
Comment from Hotel Management
10 Oct 2024 by Guest Relations, Hotel Management
Dear Alejandra,Thank you for taking the time to leave us your feedback. We are sorry to hear about any disappointment regarding the accommodations and amenities that you received during your visit. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Please consider giving us another chance soon; we're confident that we can impress you and change your perceptions.
by A verified traveler
Posted 3 Oct 2024
by A verified traveler
Posted 20 Aug 2024 on Hotels
by A verified traveler
Posted 15 Aug 2024 on Hotels
by A verified traveler
Posted 20 Jul 2024 on Hotels
by A verified traveler
Posted 17 Jul 2024
Bathroom Light switch and smoke detector falling out wall and ceiling
Ceilng tiles above bath tub were soaked with water and about to fall in the tub had bad older water stains and damage as well
Had a water drip could not tell if it was coming from the tub facet or ceiling to scared to touch light switch to turn on light to see
At check in which was about 5 minutes after i made reservation was told they had no first floor king beds left. They also do not serve any kind of breakfast and i paid for a continental breakfast
Pictures they show are nothing like what this place looks like. I have stayed at America Best before since i only needed a room overnight i did not need anything fancy. But this place should be shut down
Comment from Hotel Management
23 Jul 2024 by Guest Relations, Hotel Management
Dear Lisa,Thank you for sharing your recent experience. We're sincerely disappointed to hear that your stay fell below your expectations and our high standards. What you have described is concerning and will immediately be addressed by our maintenance team, as providing comfortable, well-kept accommodations is our priority. We appreciate your feedback on what could have made your experience better and will focus on making the necessary improvements. We hope to have a chance to welcome you back down the line and provide you with a more pleasant stay.
by A verified traveler
Posted 10 Jul 2024
Dirty, Smelled really bad, water didn’t work etc
Comment from Hotel Management
20 Jul 2024 by Guest Relations, Hotel Management
Dear Lesly,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any cleanliness concerns during your visit. Our housekeeping team will be sure to discuss all of your comments internally and make improvements where necessary. Thank you, and we hope to see you again in the future.
