Ratings based on 25 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
2.8 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Accommodations not really at a "lodge" level
Posted 18 Aug 2024 on HotelsThis is more of a guest house than a lodge. Accommodations are basic, which is why the label of "lodge" is perhaps a little misleading.
Like many things in Zimbabwe, this place has several things that are broken, which didn't make it an awful stay, but when added up, they detract from the overall quality of the establishment. For example, the door on the shower stall did not shut all the way, and we had to ask for more bath towels for our family.
Breakfast was included, but it's provided in a strange way. The breakfast includes cold and hot courses (plus drinks, like coffee and the Zimbabwe version of fruit juice). Your egg order will be taken when you arrive in the breakfast area and serve yourself with cold breakfast items (cereal, yogurt, etc.), but they won't tell you that the hot course will automatically come with all the other parts of a full English breakfast. It's cooked to order for each guest, and if you don't want all of those servings of beans, sausage, bacon, etc., you'll feel like you're wasting food.
Comment from Hotel Management
21 Aug 2024 by Tadiwa, Hotel Management
Dear Stephen,Thank you for your detailed review and for staying with us. We appreciate your feedback and are glad to clarify that our property is indeed a guest lodge, which is reflected in our offerings.We apologize for the issues you encountered, such as the shower door and the need for additional towels. We are continuously working on improvements to ensure a better experience for our guests. Regarding breakfast, we understand that the process could have been clearer, and we will work on improving communication about the options available to avoid any waste and ensure that every guest gets exactly what they want.We hope to have the opportunity to host you again and provide an even better experience.Warm regards,
by A verified traveler
Posted 23 Jan 2024 on Hotels
Comment from Hotel Management
24 Jan 2024 by Tadiwa, Hotel Management
Thank you for taking the time to provide a rating for your experience. We appreciate your feedback and are pleased to hear that you had a positive overall experience with us. If there are specific areas where we can improve or if you have additional comments in the future, we welcome any input to enhance your future visits. We look forward to the opportunity to host you again.
by A verified traveler
Posted 31 Oct 2023
Comment from Hotel Management
1 Nov 2023 by Tadiwa, Hotel Management
Thank you for staying with us Jamie. It was lovely hosting you.
by A verified traveler
Posted 27 Sep 2023
The property has a relaxed, rustic feel to it which is appealing. The staff were all excellent, especially Mabel. The breakfast was also good, the family room a reasonable size fror 3 adults, but the bathroom was a bit small and the door wouldn't shut. The Lodge's restaurant was not functioning when we were there which could have been a problem; however, there is an excellent restaurant about 200metres away and an adjacent convenience store. Overall, a very pleasnt 5 nights.
Comment from Hotel Management
27 Sep 2023 by Tadiwa, Hotel Management
Greetings Keith,It's wonderful to hear that you enjoyed the relaxed, rustic atmosphere of the property and that the staff, especially Mabel, provided excellent service during your stay. We appreciate your feedback regarding the room size and the bathroom door issue; we'll certainly take that into consideration for improvements.We apologize for the restaurant not being operational during your visit, but we're pleased to know that you found excellent dining options nearby, as well as a convenient store nearby. Your overall experience of a very pleasant 5 nights is important to us, and we hope to welcome you back for another enjoyable stay in the future.Thank you for choosing Mopani Lodge and for sharing your feedback. If you have any further comments or questions, please don't hesitate to reach out.
by A verified traveler
Posted 12 Aug 2022
It was a welcome surprise to discover Mopani Lodge. We are full-time travelers who last-minutely reserved this lodging to see the falls. We had no idea what to anticipate, but I could tell they were top-notch from our first email exchange. When I originally inquired about getting from the airport to the resort, we quickly received an answer. The quick response time is really uncommon. We had excellent customer service from the moment we arrived till the moment we left. When visiting Victoria Falls, Tadiwa was the best at selecting attractions and restaurants. He even provided us with rides to the bank, to a resturant, and the bus station. He even helped us with purchasing tickets to our next destination.
He truly values his visitors and goes over and above to make sure they have a memorable time while visiting the Victoria Falls. The entire time, there was a clear emphasis on providing excellent customer service.
We spent the majority of our time at the lodge due to our busy schedules at work and mainly because the service was so excellent. At the lodge, we ate breakfast and dinner. The chefs made sure to inquire about any dietary constraints we might have. The meals were delicious. Throughout our entire visit, everyone at Mopani Lodge made us feel completely at home and at ease.
They really do value their guests.
The lodge is neat and tidy. The pool there is cleaned every day. Moreover, they provide laundry services. They have all of your needs met and more! Booking a
Comment from Hotel Management
12 Aug 2022 by Lindah, Hotel Management
Thank you Darrell. It was such a pleasure hosting you. We wish you safe and joyous travels and a happy return to Mopani Lodge.
by A verified traveler
Posted 27 Jul 2022
Friendly and attentive staff loved the atmosphere wonderful dining selection
Comment from Hotel Management
27 Jul 2022 by Tadiwa, Hotel Management
Thank you for staying with us Tomeka. Your feedback is appreciated. We hope you had a safe travel.
by A verified traveler
Posted 7 Jul 2022
We thoroughly enjoyed our stay at the Lodge our host went above and beyond to ensure we had a good stay. The staff was very helpful and attentive, no matter the requests we were always met with smiles.
They also recently renovated their rooms and they looked beautiful.
It is ideally located as it is nestled amongst other popular lodges and is close to town. We felt safe throughout our stay. They have a nice and well looked after swimming pool, I managed a few dips but the weather was too cold when i visited for me to fully enjoy it :')
I will definitely stay with them again and I highly recommend them.
Comment from Hotel Management
16 Jul 2022 by Tadiwa, Hotel Management
It was such an honour to host you. And we wish many happy returns. We look forward to your next stay.
by A verified traveler
Posted 6 Jun 2022
Older property, but very clean and comfortable. Extremely nice staff.
Comment from Hotel Management
9 Jun 2022 by Tadiwa, Hotel Management
Thank you for staying with us it was a pleasure hosting. Your feedback is extremely valuable and we will use it to improve.
by A verified traveler from London
Disappointing hotel although quite nicely located.
Posted 31 Aug 2018
Cons: Everything
The room was clean enough but there .was no deep bath or fridge, as described, in our room. I did not see any fitness centre either. The restaurant room was dismal and the breakfast was basic and without choice. We were there for 3 days and in the evening we had to go and search out someone to come and make us some dinner. An omlette seemed to be the limit of their culinary skills.
However, the most important issue was the lack of communication. Firstly, before we left for Zimbabwe, I enquired about their airport shuttle service but got no reply. On arrival, we made our own way to the hotel only to be told that they had sent somebody to collect us. The worst thing was they booked us a taxi for 6am to take us to another hotel where we were joining a 4 week safari across East Africa. It didn't come and it was only due to the kindness and luck that some builders arrived at the lodge and gave us a lift in their truck. Otherwise, we would have missed our trip!!
Comment from Hotel Management
2 Mar 2020 by Reservations, Hotel Management
Good day Frances. We apologise sincerely for you terrible experience, we appreciate your feedback and we will use it to improve our services. Kindly note that Mopani Lodge is under new management and who are working to ensure this does not happen to our clients in the future.
Recommended
for Everyoneby A verified traveler from Hertfordshire UK
Useful connection to activities company
Posted 20 Jul 2018
Pros: Part of the activities company with which we had booked our programme - Falcon Safaris. Helpfulness of staff. Individualised guides on our activities.
Cons: Breakfast options.
Location: Where do you start? Victoria Falls did not disappoint and were absolutely stunning. Zambezi sunset river cruise, Chobe national park etc etc etc!
Mopani Lodge is ok as a place to stay. Reasonable comfort and some good facilities, e.g. a swimming pool. It is located about 4 km from the centre of Vic Falls which means it is peaceful but not walkable for restaurants etc. However, staff are helpful with transport when needed. Breakfast is basic. For us, by far its biggest plus point is that it seems to be part of Falcon Safaris, with whom we had booked a number of activities. As part of the same company, all the practicalities worked like a dream, from airport shuttle service, to guided tours of the falls, sunset river cruise, and Chobe national park. This was what really made our trip the huge success it was, and being based at Mopani Lodge was a winner. This was a special trip for us to celebrate our golden wedding, and it more than met our expectations.
Comment from Hotel Management
16 Aug 2018 by LESLEY, Hotel Management
Thank you John for your review , It was also a pleasure to host you at Mopani. We happy to learn that you enjoyed the activities organised by Falcon as having enjoyed your stay at our lodge.
