Ratings based on 17 Verified Reviews
3.9 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
An hotel which does not provide what's ordered
Posted 12 Nov 2018 on HotelsMe and my wife stayed there three nights. Our experience with this hotel is very bad:
1. I made reservation for a suite ("One Double and One Twin Bed", as written in the reservation), but got a simple room with shower room (see the photos). When I complained, the man in charge told me that when publishing "suite" they mean "en-suite" shower and toilette.
2. The address, as appears in the reservation, is 850 Aerodrome. However, our room was in another address, 701 Munyenyiwa. They even didn't notify me about the change...
3. The place where we stayed does not have any public transportation nearby, so in order to go to the town center one depends on the hosts, who are usually not there.
4. The breakfasts on the first and last day were coordinated with me to be served at 7:30. However, nobody came to prepare them and it was only after 9 o'clock that they took us to eat at their other place. By doing so they wasted our time.
5. The "Free WiFi" was very weak all the time and actually didn't function in the whole building. The reason is that the router is located in another building, which serves the staff, so the signal in the guests' building is very very weak.
by A verified traveler from St Augustine, FL
Posted 3 Oct 2018
Very helpful staff, nice, clean room and comfortable bed. The hosts try very hard to accommodate all your needs, help you with transportation, trips etc.
The only drawback was the lack of AC which was needed due to high temperatures. We would gladly pay extra for having working AC in the room.
by A verified traveler
Posted 15 Sep 2018
by A verified traveler
Not what we paid for.
Posted 14 Aug 2018 on HotelsWe arrived 'late' at 8pm and waited for 30 min in front of the gate. We eventually got picked up for an 'upgrade' as owner overbooked property. The place we stayed was lovely, we had breakfast at another place but then were told there that we would be moved every day as Victoria Falls accommodation was fully booked.
We had planned to get settled in one place for 3 nights and were left hanging into where we would be moved (third day, we were moved at 11.20 am, waste of a morning really!). Third breakfast was delivered to us. We tend to have breakfast at 7 or 7.30 and go. It arrived at 9.20 with rock solid toast - no doubt leftovers.
At all 3 places we stayed in, staff were lovely and accommodating but not what we paid for.
by A verified traveler from Norway, Oslo
Posted 13 Jul 2018
The location was okay,but water system was not good was transferred to a place that was not what i booked online.
by A verified traveler
They Take Really Great Care of You
Posted 17 Jun 2018 on HotelsGuest house run by two brothers, Sylvester (Sly) and Marshall. Not fancy, but great value for money. The rooms are comfortable and clean. The mattresses are excellent. The wifi usually works — if there is a problem with it Sly will fix it right away. Where they really excel is in helping you arrange tours and activities around Vic Falls. They know the lay of the land and really take care of their guests. This includes lifts for much less than the taxis charge. I initially booked for two days; I wanna ended up staying eight. If I end up back in Vic Falls, I wouldn’t hesitate to book there again
Comment from Hotel Management
18 Jul 2018 by Sly, Hotel Management
Thank you so much Paul. we wish to keep on improving and make our guests stay worthwhile.
by A verified traveler from Namibia
There was no communication between staff,
Posted 2 Apr 2018In short that's not what l expected.l got there around 8pm,staff not expecting us,though l had booked online.
Comment from Hotel Management
5 Apr 2018 by Sly, Hotel Management
We apologize for the inconvenience, however a room was reserved for you as requested which had a no show. Maybe you booked us through 2 agents which made the confusion. We apologize one more.
by A verified traveler
Lamentable
Posted 25 Mar 2018 on HotelsVery bad experience with wifi.
Comment from Hotel Management
5 Apr 2018 by Sly, Hotel Management
We apologize for the wifi bad experience we take the full responsibility however it was a technical issue with our internet provider. it has since been fixed and it is now as fast as ever.
Regards
by A verified traveler
Great Budget Accommodation in Vic Falls!
Posted 17 Mar 2018 on HotelsGreat place to stay with Sly, Marshal and team. They help with anything you need. The room is basic, but good value. No air-conditioning, but still comfortable. The Falls are amazing!
Comment from Hotel Management
5 Apr 2018 by Sly, Hotel Management
Thank you so much Stefan. We appreciate and feel honoured. Actually we have rectified the issue of air conditioning as well
by A verified traveler
A special experiance at the falls
Posted 16 Mar 2018 on HotelsFrom the moment we met Sly, Marshall and Gumchirai at VFA airport, we knew we were onto something special. We experienced Vic Falls from the perspective of locals very proud of their national treasure. Seuta made delicious breakfasts and also that our room is neat and tidy. Sly, the perfect host and tour guide.
Maitabisi for the wonderful experience!!
Comment from Hotel Management
5 Apr 2018 by Sly, Hotel Management
Thank you so much Johan. Its always our desire to make your experience at the falls special. It was a pleasure hosting you from the airport pick up till the airport dropping. we really appreciate
