Ratings based on 977 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Nancy, Hotel Management
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Please know that we take all guest concerns seriously and are committed to providing the highest level of service.We would appreciate the opportunity to learn more about what went wrong during your stay. If you’re willing to share more details, please feel free to reach out to us directly.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Nancy, Hotel Management
Thank you for your 4-star rating! We’re glad you had a good experience and appreciate your feedback. If there’s anything we can do to make your next visit even better, please let us know!
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Nancy, Hotel Management
Thank you for your 4-star rating! We’re glad you had a good experience and appreciate your feedback. If there’s anything we can do to make your next visit even better, please let us know!
by A verified traveler
Posted 18 Oct 2024
Everything great
Comment from Hotel Management
25 Oct 2024 by Nancy, Hotel Management
Thank you for the fantastic review! We're so glad to hear that everything was great during your stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 17 Oct 2024
Very nice and clean hotel rooms, breakfast is good, staff friendly. Nothing negative to say
Comment from Hotel Management
25 Oct 2024 by Nancy, Hotel Management
Thank you for your wonderful review! We're delighted to hear that you enjoyed our clean rooms, breakfast, and friendly staff. Your positive feedback means a lot to us. We hope to welcome you back soon for another great stay!
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Nancy, Hotel Management
Thank you so much for your 5-star rating! We really appreciate your support and are thrilled to hear you had a great experience. If you have any feedback or suggestions, feel free to share
by A verified traveler
Posted 15 Oct 2024
Property appears new and staff as well as acomodation was great. Location is a very easy and scenic drive over the pass to the Tetons.
Comment from Hotel Management
16 Oct 2024 by Nancy, Hotel Management
Thank you for your kind words! We’re delighted to hear that you enjoyed our accommodations and found our staff to be great. It’s also fantastic to know you appreciated the scenic drive to the Tetons!
by A verified traveler
Posted 14 Oct 2024
Check in was slow. Only hotel on our trip that asked me to initial multiple times (I don't have a pet, won't smoke, don't do drugs, not left handed etc etc). Otherwise a great hotel. Rooms were big, clean, comfortable, quiet. Couple of great BBQ type places to eat nearby. Breakfast was excellent. Pool was clean. A great hotel all round.
Comment from Hotel Management
16 Oct 2024 by Nancy, Hotel Management
Thank you for sharing your experience with us! We’re glad to hear that you enjoyed the spacious and clean rooms, as well as the excellent breakfast and nearby dining options.I apologize for the slow check-in process and the multiple initial requests. We appreciate your patience.
by A verified traveler
Posted 14 Oct 2024
The room is clean and the emvironment is good. But I got a little upset with the front desk staff (the male staff, not the female staff). When we were planning to exchange some quarters for the laundry at the front desk, we were holding a box of detergent, which we got from the hotel we were staying the night before. The male staff walked out from the inner room (I had no idea why he was not staying at his workplace every time I got there), and suspected us to have grabbed the detergent from their shelves even though we explained that we brought it by ourselves, which made us kind of uncomfortable.
Comment from Hotel Management
16 Oct 2024 by Nancy, Hotel Management
Thank you for taking the time to share your experience with us. I’m glad to hear that you found your room clean and the environment enjoyable.I sincerely apologize for the discomfort you felt during your interaction with our front desk staff. Your explanation about the detergent should have been met with understanding, and I regret that this was not the case. We will address this with our team to ensure our guests feel welcomed and respected.We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Nancy, Hotel Management
Thank you so much for the fantastic 5-star rating! We’re thrilled to hear that you had such a positive experience during your stay. Your satisfaction is our top priority, and we’re grateful for your support.We look forward to welcoming you back soon!
