Hotel Mary Reviews

Dear Guest,Thank you for taking the time to share your experience. I am pleased to know you enjoyed the views, the comfort of our rooms, and the friendly service provided by our staff. It’s wonderful to hear that you extended your stay with us.While access to the spa facilities, including the indoor pool, is generally reserved for guests aged 16 and above, we strive to accommodate families whenever possible by allowing access for younger guests during designated times. I regret that we were unable to offer this solution during your stay and appreciate your understanding.We hope to have the opportunity to welcome you back in the future for another pleasant stay.Best regards

Dear Guest,Thank you for your kind review. I am delighted to know you appreciated the cleanliness and the views during your stay.Your feedback is greatly valued, and I hope to welcome you back for another pleasant stay in the future.Best regards

Dear Guest,Thank you for sharing your feedback. I am pleased to hear that you enjoyed the view from the restaurant and the outdoor seating, as well as the cleanliness and accommodating service provided during your stay.Regarding the size of your room, we offer a variety of room categories, including larger deluxe and executive options, which might better suit your needs on a future visit. As for the privacy concern, our rooms are equipped with adjustable curtains or shades to ensure guest comfort, even in settings with nearby buildings.We appreciate your comments and hope to welcome you back to provide an even more enjoyable experience in the future.Best regards

Dear Guest,Thank you for taking the time to share your detailed feedback. I am sorry to hear that your experience did not meet your expectations, but I would like to address some of your concerns.Room not matching photos and being outdated:All rooms at our hotel were completely renovated in 2022, and the photos displayed online are accurate representations of their current condition. It is disappointing to hear that the style or layout did not meet your personal preferences.Mold in the bathroom:Cleanliness is one of our top priorities, and we conduct thorough checks of all rooms daily. Had you informed us during your stay, we would have sent our housekeeping team immediately to address any concerns.Soft bed and uncomfortable sleep:Our beds are selected to cater to a wide range of comfort preferences. We regret that you found the mattress overly soft and encourage guests to request additional bedding adjustments when needed.No tea or coffee facilities in the room:It is clearly stated on booking platforms that tea and coffee sets are not provided in the rooms. However, room service is available from 7:30 AM to midnight, and guests may request more powerful hairdryers or kettles if needed. Regarding the charge for tea, we apologize for the apparent miscommunication and will ensure that our staff receives additional training to provide consistent information.Staff behavior and communication issues:We pride ourselves on delivering attentive and professional service, so I am disappointed to hear about your experience. We take such feedback seriously and will address these concerns with the team to prevent recurrence.Restaurant quality and prices:Our restaurant strives to offer high-quality dishes prepared with fresh, local ingredients, and most guests praise our menu. We regret that you found the offerings unsatisfactory and encourage guests to share their preferences during their meal so we can provide a better dining experience.Your feedback is invaluable in helping us improve, and we appreciate you bringing these matters to our attention. I hope you will give us another opportunity in the future to provide you with the high standards that so many of our guests enjoy.Best regards

Dear Guest,Thank you for your kind words and for sharing your experience at Hotel Mary. We’re delighted to know that you enjoyed the beautiful views and found our team welcoming. It’s wonderful to hear that our transportation team made your travel needs convenient and comfortable—they’ll be pleased to know their efforts were appreciated.Your positive feedback is truly valued, and we look forward to welcoming you back for another pleasant stay.Warm regards

Dear Guest,Thank you for sharing your feedback. We are committed to providing an exceptional experience, and we would appreciate it if you could contact us privately to better understand any aspects that may not have fully met your expectations. Your insights would be invaluable in helping us continue to enhance our services.Kind regards

Dear Guest,Thank you for your wonderful review! It’s a pleasure to hear that you enjoyed the relaxing atmosphere, location, and breakfast experience at our hotel.We apologize that the temperature of the outdoor pool did not fully meet your expectations. We are pleased to inform you that a new system to climatize the outdoor pool water is currently being installed, and we anticipate it will be ready for use starting this November. We hope this enhancement will make your next stay even more enjoyable!Looking forward to welcoming you back soon.Warm regards

Dear Guest,Thank you for your feedback. We are sorry to hear that your experience did not fully meet your expectations. Regarding the room, we would have gladly assisted with any concerns if they had been raised during your stay. Rooms are assigned according to the category booked, and our team is always available to help resolve any issues.As for your comment about the owner, we believe there may have been a misunderstanding. The owner is not typically present on the premises, so you may have mistaken another person not employed in the hotel for him. We apologize if this led to any discomfort. On a positive note, we are pleased that you found our bartender and some of the front desk team to be friendly and helpful.We hope to have the opportunity to welcome you back and provide an improved experience.Kind regards