Ratings based on 971 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
The person checking us in was very nice
Comment from Hotel Management
15 Dec 2024 by Patricia Harden, Hotel Manager, Hotel Management
Thank you for taking the time to share your experience with us! We’re thrilled to hear that you found our check-in staff to be very nice and we are glad to know that our team made a positive impression on you.
by A verified traveler from Silt
Posted 4 Dec 2024
The front desk staff was amazing and able to accomdate us having a ground floor rrom. It is the off season so the restaurant was running on a skeleton crew, unfortunately the bar in there was closed and it was next to impossible to just buy a drink if you were done gambling.
Comment from Hotel Management
4 Dec 2024 by Patricia Harden, Hotel Manager, Hotel Management
We appreciate your positive feedback on our front desk staff's ability to accommodate your request for a ground-floor room. We apologize for any inconvenience caused by the limited dining options during the first part of the week. Thank you for your understanding. We hope to welcome you back soon!
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 2 Dec 2024
Property was very clean. Loved the suite, very spacious and staff was very polite. We enjoyed our stay. We will return!!
Comment from Hotel Management
4 Dec 2024 by Patricia Harden, Hotel Manager, Hotel Management
We are thrilled to hear you had a wonderful stay! It is fantastic to know you enjoyed the cleanliness, spaciousness of the suite, and the politeness of our staff. We can't wait to welcome you back for another fantastic stay!
by A verified traveler
Posted 30 Nov 2024
Wasn’t clean, updated nor welcoming
Comment from Hotel Management
4 Dec 2024 by Patricia Harden, Hotel Manager, Hotel Management
We sincerely apologize for your negative experience during your stay. We take guest feedback very seriously and are committed to providing a clean and welcoming environment. We hope you'll give us another chance to provide you with a positive experience.
by A verified traveler
Posted 24 Nov 2024
Only used for one night. Rooms were very clean
by A verified traveler
Posted 21 Nov 2024
When in the room, I could smell heavy smoke smells. No coffee in hotel part in mornings - you have to walk to the casino area to get anything
Comment from Hotel Management
22 Nov 2024 by Patricia Harden, Hotel Manager, Hotel Management
We sincerely apologize for any inconvenience you experienced during your stay. We understand that the smoke smell and limited morning coffee options were not ideal and fell short of your expectations. We hope you'll give us another chance to provide you with a more positive experience.
by A verified traveler
Posted 16 Nov 2024
It says free breakfast, there wasn't so. Purchas breakfast in cafe.
Comment from Hotel Management
16 Nov 2024 by Patricia Harden, Hotel Manager, Hotel Management
We appreciate your feedback and apologize for the confusion about the complimentary breakfast. Thank you for your understanding!.
by A verified traveler
Posted 15 Nov 2024
Nice place
Comment from Hotel Management
15 Nov 2024 by Patricia Harden, Hotel Manager, Hotel Management
Thank you so much for your kind words! We're delighted to hear you enjoyed your stay. We hope to see you again soon!
by A verified traveler
Posted 14 Nov 2024
