Ratings based on 388 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Georgetown
Posted 4 Jul 2024
The room was not clean. The facility had dog poop in the foyer outside the elevator. Not well monitored. Will not use this facility again.
by A verified traveler
I deserve my money back
Posted 26 Jun 2024 on HotelsI was told at check in they were working on the water but it would be back on in a little bit. It never came back on, I could not flush the toilet, have a drink of water, brush my teeth or take a shower before I checked out.
by A verified traveler
Posted 6 Jun 2024 on Travelocity
Love having a suite.
by A verified traveler
Posted 24 May 2024
Love it
Comment from Hotel Management
27 Jun 2024 by Andrea Williams, Hotel Management
Thank you for taking the time to tell us about your experience at Candlewood Suites VICKSBURG.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 6016386900 or fom@CandlewoodVicksburg.com.Sincerely,Andrea WilliamsFront Office Manager6016386900fom@CandlewoodVicksburg.com
by A verified traveler
Room misrepresented.
Posted 15 Apr 2024 on HotelsVisible clutter in reception area. I opted for a handicap accessible room. Bedside with lamp only 1" from heater/ac unit. The other side had no lamp with large chair taking up space. I'm 5'6" and I could barely reach the hand held shower head. The bench secured to the bathtub would have resulted in a face full of shower water. Room was clean but I will never stay here again.
Comment from Hotel Management
6 Jun 2024 by candlewood suites, Hotel Management
Thank you for the feedback
by A verified traveler
Posted 24 Feb 2024
How spacious the room was and the counter top stove to cook
Comment from Hotel Management
16 May 2024 by Director of Sales, Diongelia Hall, Hotel Management
Dear Daquana,Thank you for taking the time to tell us about your experience at Candlewood Suites VICKSBURG.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 6016386900 or fom@CandlewoodVicksburg.com.Sincerely,Diongelia Hall Front Office Manager6016386900fom@CandlewoodVicksburg.com
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
16 May 2024 by Director of Sales, Diongelia Hall, Hotel Management
Dear Caira,Thank you for taking the time to tell us about your experience at Candlewood Suites VICKSBURG.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 6016386900 or fom@CandlewoodVicksburg.com.Sincerely,Diongelia Hall Front Office Manager6016386900fom@CandlewoodVicksburg.com
by A verified traveler
Get ready for a hike!
Posted 17 Nov 2023 on HotelsRequested first floor handicap room - got 3rd floor handicap 7 doors down from elevator (quite a walk for me). The room was perfectly clean and comfortable. No ice on any floor- you have to go to front desk and ask they give a trash can liner full of ice!! The fire alarm went off and the blinking lights lasted over an hour (there was no fire). No breakfast just terrible machine coffee.
Comment from Hotel Management
18 Nov 2023 by Brittney Dixon, Front Office Manager , Hotel Management
Dear Sandra,Thank you for your feedback. It is important to us and helps us make changes to better serve our guests. I'm sorry that your stay wasn't pleasant. We are renovating, and unfortunately that was the only handicap room we had available at that time. I'm also sorry about the alarm going off. The lights were blinking in your room because our handicap rooms are also for the hearing impaired. We don't have ice machines yet, because of the renovation. The plastic bags filled with ice was to accommodate those that wanted ice. I'm sorry the presentation was lacking. We will change that in the future. Again, thank you for taking the time to leave us a review. We hope to see again in the future.
by A verified traveler
Great location, friendly staff!!
Posted 9 Oct 2023 on HotelsMy stay was amazing!! I actually arrived a day earlier than my reservation and the hotel was extremely accommodating. the staff was super friendly and knowledgeable. My room was excellent and very clean. I felt safe. the entry way to the hotel when leaving is bothersome, you cant see oncoming traffic when trying to leave the hotel. Very well located near all the food places
Comment from Hotel Management
16 May 2024 by Director of Sales, Diongelia Hall, Hotel Management
Dear Cassandra,Thank you for taking the time to tell us about your experience at Candlewood Suites VICKSBURG.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 6016386900 or fom@CandlewoodVicksburg.com.Sincerely,Diongelia Hall Front Office Manager6016386900fom@CandlewoodVicksburg.com
by A verified traveler
Posted 25 Aug 2023
Conveniently located in Vicksburg. Lots of restaurants and shops nearby.
Comment from Hotel Management
29 Aug 2023 by Director of Sales, Diongelia Hall, Hotel Management
Dear Juanita,Thank you so much for leaving your kind feedback, we appreciate all feedback good or bad. I'm happy you chose to stay at Candlewood Vicksburg as we are conveniently located right off the interstate near restaurants & shops. We hope that through passing you would continue to choose to stay at Candlewood Vicksburg.
