Ratings based on 68 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2023
Good location.
by A verified traveler
Posted 25 Sep 2023
by A verified traveler
Posted 3 Jun 2023 on Hotels
Very dated hotel, ladies at front desk not very helpful.
by A verified traveler
Posted 17 May 2023
Excellent location right across from the river.
by A verified traveler
Magical margarida da praça
Posted 9 Apr 2023 on HotelsMagical. Fantasy personalised service. Ideal location right at center of town on the main promenade. Couldn’t wish for better.
by A verified traveler
Posted 5 Dec 2022
by A verified traveler
Posted 25 Oct 2022
Lovely stay. Very helpful people.
Recommend highly.
by A verified traveler
Delightful Service
Posted 25 Sep 2022 on HotelsIt’s amazing how the service can turn an average property into an outstanding one. The two Christinas (day and night managers) who were in charge couldn’t have been more helpful and were simply delightful people.
The hotel is very well located in the historic central district of Viana do Castelo, proximate to the river, shopping, restaurants and the Camino.
The rooms are utilitarian, but clean and the beds and shower were great.
We enjoyed an excellent meal at the restaurant that shares the lobby with the front desk.
I would highly recommend staying here.
by A verified traveler
Posted 22 Sep 2022
The staff was excellent and very friendly. The room was recently renovated and very comfortable. Everything was perfectly cleaned. Excellent hotel!
by A verified traveler
Lack of information
Posted 20 Sep 2022 on HotelsThe main issue we had with this hotel was the fact that they did not warn us before our arrival that on the first night there would be a very noisy music concert directly in front of the hotel, to the side of our bedroom. This loud music went on until nearly 3AM!!!! While we understand that events may take place, we should have been given the chance to change our booking BEFORE we arrived. When we spoke to the manager/ owner (I am not sure) the lady basically said it was OUR responsibility to check upcoming events, and that she doesn't feel responsible for our inconvenience. She also made a ridiculous comparison with her recent trip to Turkey where she was disturbed by the call to prayer at 5AM!! This is completely different and has nothing to do with it. She said that in future she would provide a link on her website so that people could check for themselves. At the end, she then asked us what we wanted. When we suggested she offered some form of discount she offered me 5 Euro, which I refused. We were not the only couple who were disturbed and unhappy with the situation. To conclude, we think it is perfectly reasonable to expect the hotel to notify its clients of such happenings that are extremely stressful and comprise the stay. There are only 12 emails to send out. Saying you were unaware of the music festival is simply not good enough!!
