Ratings based on 974 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2025
Renovations, nothing was opened. Very loud, complained about the noise from the above floor and the noise would get louder. We have stayed here a few time before, let’s just say we won’t be going back again. It’s too bad.
by A verified traveler
Posted 9 Jan 2025
Easy check in and out. Clean, quiet facility. Friendly staff.
by A verified traveler
Posted 3 Jan 2025
The hotel was under construction. They went out of their way to help with anything you needed but disappointed because they use to decorate beautifully for the holidays
by A verified traveler
Posted 21 Dec 2024
Very nice
by A verified traveler
Posted 18 Dec 2024
by A verified traveler
Posted 24 Nov 2024
Love to stay here
by A verified traveler from Delanson
Posted 23 Nov 2024
Spacious clean suite. Staff adequate. Under construction. In spite of that, breakfast was good.
by A verified traveler
Posted 22 Nov 2024
It was a great stay. It’s under construction right now, so that was ok.
by A verified traveler
Posted 8 Nov 2024
This time i paid with my points inadvance. I thought i will get the same treat. But i was wrong. When i checked IN the manager checked how i paid. As soon as he found i paid wz points he send me to the room where "" pats inroom"" one and durty not clean no extra blanket no dishes no coffe or tea dust everywhere. Moreover 2 big black Flys inside the room and towels are dark used one visible. I was so frastrated . When i came back to the frontdesck and complain the manager didn't care even and i was told tha i got what i deserve. He ment i paid by points. I m coming every month to this hotel but i never paid wz poins ever before. This was 2st time i m paying wz points and i saw how differently i was treated. This is so sadhow they treat loyal customers if you pay wz points. I kill bymyself 2 flys. And i went multiple times to the lunderyroom to get blanket which was missing in the room
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Dear Ms. Llmiya,Thank you for sharing your feedback with us. We sincerely apologize for not meeting your expectations. As you know, we are currently renovating the public areas, and next fall we will be updating all the guest rooms. We are confident that these improvements will exceed your expectations.I also wanted to clarify that your reservation was made through Expedia and not with points. The pet tag you noticed on the door is a standard feature in all rooms, meant for guests traveling with pets. If you see this tag, it doesn’t necessarily indicate that the previous guest had a pet.We truly appreciate your continued support and look forward to welcoming you on your next visit.Happy Holidays!Best Wishes,SreGeneral Manager
by A verified traveler
Posted 8 Nov 2024
Staff was nice
Comment from Hotel Management
11 Nov 2024 by gm, Hotel Management
Dear Belinda,Thank you for sharing your feedback with us. We sincerely apologize for not meeting your expectations. As you know, we are currently renovating the public areas, and next fall we will be updating all the guest rooms. We are confident that these improvements will exceed your expectations.We appreciate your continued support and look forward to welcoming you on your next visit.Happy Holidays!Best regards,SreGeneral Manager
