Ratings based on 658 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
I wanted a small breakfast but the waiter wasn't very helpful. I saw he was really nice with the regular customers of the hotel but not with me.
I had to get my coffee from a machine which was not working properly.....not very good coffee but expensive breakfast
Comment from Hotel Management
4 Dec 2024 by Lake Geneva Hotel Team, Hotel Management
Dear Erika,Thank you for taking the time to share your feedback and for rating us 4/5. We’re glad you chose to stay with us, but we’re sorry to hear about your experience during breakfast.We apologize if the service did not meet your expectations and for any perceived inconsistency in the waiter’s demeanor. We aim to ensure every guest feels valued, and it’s disappointing to learn that this was not the case. Additionally, we’ll look into the issue with the coffee machine to ensure a better experience in the future.Your comments are invaluable to us, and we hope to have the opportunity to provide you with a more enjoyable stay next time.Best regards,
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Lake Geneva Hotel Team, Hotel Management
Dear Mbone,Thank you for your feedback and for taking the time to share your experience with us. We value all guest insights as they help us to improve our services. If there’s anything specific you’d like to share about your stay or areas where we could enhance your experience, we’d appreciate your input.We hope to have the opportunity to welcome you again and provide a stay that exceeds your expectations.Best regards,
by A verified traveler
Posted 7 Nov 2024
Breakfast was good. Staff were helpful.
Comment from Hotel Management
11 Nov 2024 by Lake Ganeva Hotel Team, Hotel Management
Dear Kaushi,Thank you so much for your wonderful review. We’re delighted to hear that you enjoyed our breakfast and found our staff to be helpful. Your kind words are greatly appreciated, and we hope to welcome you back for another excellent stay in the future.Best regards,
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Lake Geneva Hotel Team, Hotel Management
Dear Yonathan,Thank you for the 5/5 rating. We’re thrilled to know that you had such a great experience with us. Your feedback brightens our day, and we look forward to welcoming you back for another stay soon.Warm regards,
by A verified traveler
Posted 29 Oct 2024
Very convenient to train and grocery shopping—When I arrived the front desk person told me you had to request the shuttle 48 hrs in advance when checking out another person said 24hrs.The room was very cold and you could hear your neighbors— I literally heard the person above me sneezing. Walls in the room were filthy. Sheets had spots.Was told at check in breakfast was free when I went 4 breakfast the staff told me very loudly that it was not in front of all the guest.
Comment from Hotel Management
30 Oct 2024 by Lake Geneva Hotel Team, Hotel Management
Dear Maurice,Thank you for sharing your experience with us. We appreciate your feedback about the convenience of our location near the train and grocery shopping. However, we sincerely apologize for the issues you encountered during your stay.It is unacceptable that there was confusion regarding the shuttle service, and we will work to ensure that our team provides consistent information to guests. We also regret to hear about the temperature in your room.For information, our hotel operates under the Minergie system, which is designed to provide an environmentally friendly and energy-efficient experience. While this system offers many benefits, such as improved air quality and insulation, it also means that our rooms are not equipped with traditional air conditioning. Additionally, we are sorry to learn about the cleanliness of your room and the confusion regarding breakfast charges. This is not the standard we strive for, and we will address these matters with our team to prevent similar situations in the future.Thank you for bringing these issues to our attention. We value your feedback as it helps us improve, and we hope to have the opportunity to provide you with a much better experience on your next visit.Warm regards,
by A verified traveler
Posted 27 Oct 2024
Beautiful location next to the lake, conveniently located next to the train station and it takes only 20 minutes on the train to get ro Geneva. The staff was friendly and professional and the breakfast was great. The room is spacious and has everything you need.
Comment from Hotel Management
30 Oct 2024 by Lake Geneva Hotel Team, Hotel Management
Dear TK,Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our beautiful location next to the lake and found it convenient for your travels to Geneva. It’s great to know that our friendly and professional staff, along with the spacious room and breakfast offerings, contributed to your positive experience.We hope to welcome you back soon for another enjoyable stay!Warm regards,
by A verified traveler
Posted 21 Oct 2024
Everything from check in to stay and food was excellent.
Comment from Hotel Management
30 Oct 2024 by Lake Geneva Hotel Team, Hotel Management
Thank you so much for the perfect 5/5 rating! We’re delighted to hear that you had such a great experience with us. Your positive feedback means a lot to our team and inspires us to keep delivering the best service possible.We can’t wait to welcome you back for your next stay!Warm regards,
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Lake Geneva Hotel Team, Hotel Management
Dear Delfina,Thank you for the fantastic 5/5 rating. We’re thrilled to hear that you had an excellent stay with us. Your kind words motivate our team to continue delivering exceptional service.We look forward to welcoming you back soon for another wonderful experience.With our warm regards,
by A verified traveler
Convenient for the motorway and railway station
Posted 14 Oct 2024 on HotelsA great location near the lake but on the expensive side (being 4 ****)
Comment from Hotel Management
30 Oct 2024 by Lake Geneva Hotel Team, Hotel Management
Dear guest,Thank you for your feedback. We’re pleased to hear you enjoyed our great location near the lake.We hope to welcome you back for another enjoyable stay.Warm regards,
by A verified traveler
Posted 13 Oct 2024
Nice property. Decent very clean rooms. I got a lake view corner which has huge windows and a very good louver/ shade system.
Lobby is a bit cheap and cheerful IMO. Service is rather poor.
No one at front desk when I arrived, so it was confusing. They encouraged room service but had to come back down since no menu. Thermostat cannot be adjusted by guest by design. Airport shuttle was 15 minutes late which can matter.
Not really a good desk or dining situation in the room. Kind of a stool and a plank.
Nice sitting chair in the window corner.
Comment from Hotel Management
30 Oct 2024 by Lake Geneva Hotel Team, Hotel Management
Dear John,Thank you for taking the time to share your experience. We’re glad to hear you enjoyed the cleanliness of our rooms and appreciated the stunning lake view from your corner room.However, we sincerely apologize for the issues you encountered during your stay. We regret that the service at the front desk did not meet your expectations and that there was confusion upon your arrival. Your feedback regarding the room service menu and the thermostat accessibility is noted, and we will work to ensure better communication and functionality in these areas.We also apologize for the delay with the airport shuttle and for the desk setup in your room. Your comments will help us assess and enhance our facilities and services to create a more comfortable environment for our guests.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a better experience in the future.Warm regards,
