Ratings based on 606 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
There is nothing to recommend except that it is near the train station. The corridor is full of bad smells, especially the female receptionist at the front desk, who is rude, impolite and disrespectful to guests.
Comment from Hotel Management
27 Sep 2024 by Ark Hotel, Hotel Management
Dear Family, thank you for your review .Normally the reception is a strong point so we are astonished.Kind regards
by A verified traveler
Posted 16 Sep 2024
The hotel is fine, just far from old town. I believe i read that they had bikes for their clients, but they didn't and it takes 20 minutes to go to old town.
Comment from Hotel Management
27 Sep 2024 by Ark Hotel, Hotel Management
Dear Family , thank you for your review. We do not have bikes.Kind regards
by A verified traveler
Posted 8 Sep 2024
Hotel staf very helpful, breakfast excellent.
No dining facilitiesa, but a good bar.
Comment from Hotel Management
16 Sep 2024 by Ark Hotel, Hotel Management
Dear Family, thank you for your review .Kind regards
by A verified traveler from London
Posted 4 Sep 2024
When you first enter the hotel, it looks good in general. But the rooms were a disappointment for us. The curtains are so dirty that you feel uncomfortable. The air conditioners are central, you cannot adjust them yourself. The bathroom kits are empty. There is a lot of noise in the rooms facing the train station.
Comment from Hotel Management
16 Sep 2024 by Ark Hotel, Hotel Management
Dear Family, thank you for your review .Kind regards
by A verified traveler
Posted 28 Aug 2024 on Hotels
Comment from Hotel Management
1 Sep 2024 by Ark hotel, Hotel Management
Dear All, thank you for your review and could you please explain what is happened?Kind regards
by A verified traveler
Posted 22 Aug 2024
Excelente servicio del personal y buen desayuno.
A la propiedad le hace falta una modernización, y en particular, mi regadera estaba un poco sucia en las esquinas.
El hotel tiene una excelente ubicación y se encuentra cercano a lugares como ella estación del tren, el estadio de fútbol y el centro de la ciudad.
Comment from Hotel Management
26 Aug 2024 by ARK HOTEL, Hotel Management
Dear Family, thank you for your review.Kind regards
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
17 Aug 2024 by Ark Hotel, Hotel Management
Dear Family , we would you like to thank you for your review.Kind regards
by A verified traveler
Posted 6 Aug 2024
Property was ok for one night and served it's purpose as a place to sleep for an overnight stay. Property was reasonably clean and tidy. Was a bit far from the centre for me.
Comment from Hotel Management
10 Aug 2024 by Ark Hotel, Hotel Management
Dear All,thank you for your review.kind regards
by A verified traveler
Posted 3 Aug 2024
The hotel is in a convenient location. It’s easy to access the train station and within a walking distance to the city. The hotel is clean and modern. The breakfast has a good range of selection. The staff at the front speak good English and are all willing to help. Would recommend it without reservation.
Comment from Hotel Management
4 Aug 2024 by Ark Hotel, Hotel Management
Dear Family , Thank you for your review.Kind regards
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
3 Aug 2024 by Ark Hotel, Hotel Management
Dear Mr Julien, thank you for your review . Kind regards
