Ratings based on 612 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
perfect location from bus/train station to the town centre. friendly and helpful staff also. would stay again
by A verified traveler
Great overnight stay
Posted 5 Oct 2024 on HotelsStaff were great, both at reception and in the restaurant. Friendly, helpful and informative. Room was simple but comfortable. WiFi was intermittent
Comment from Hotel Management
17 Oct 2024 by Ark Hotel, Hotel Management
Dear all,thank you for your review.We hope to see you soon.Kind regards
by A verified traveler
Posted 23 Sep 2024
There is nothing to recommend except that it is near the train station. The corridor is full of bad smells, especially the female receptionist at the front desk, who is rude, impolite and disrespectful to guests.
Comment from Hotel Management
27 Sep 2024 by Ark Hotel, Hotel Management
Dear Family, thank you for your review .Normally the reception is a strong point so we are astonished.Kind regards
by A verified traveler
Posted 16 Sep 2024
The hotel is fine, just far from old town. I believe i read that they had bikes for their clients, but they didn't and it takes 20 minutes to go to old town.
Comment from Hotel Management
27 Sep 2024 by Ark Hotel, Hotel Management
Dear Family , thank you for your review. We do not have bikes.Kind regards
by A verified traveler
Posted 8 Sep 2024
Hotel staf very helpful, breakfast excellent.
No dining facilitiesa, but a good bar.
Comment from Hotel Management
16 Sep 2024 by Ark Hotel, Hotel Management
Dear Family, thank you for your review .Kind regards
by A verified traveler
Posted 6 Sep 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by Ark Hotel, Hotel Management
Dear Family, thank you for your review .Kind regards
by A verified traveler from London
Posted 4 Sep 2024
When you first enter the hotel, it looks good in general. But the rooms were a disappointment for us. The curtains are so dirty that you feel uncomfortable. The air conditioners are central, you cannot adjust them yourself. The bathroom kits are empty. There is a lot of noise in the rooms facing the train station.
Comment from Hotel Management
16 Sep 2024 by Ark Hotel, Hotel Management
Dear Family, thank you for your review .Kind regards
by A verified traveler
Posted 31 Aug 2024 on Hotels
Comment from Hotel Management
1 Sep 2024 by Ark Hotel, Hotel Management
Dear All, thank you for your review and we hope to see you again.Kind regards
by A verified traveler
Posted 28 Aug 2024 on Hotels
Comment from Hotel Management
1 Sep 2024 by Ark hotel, Hotel Management
Dear All, thank you for your review and could you please explain what is happened?Kind regards
by A verified traveler
Posted 22 Aug 2024
Excelente servicio del personal y buen desayuno.
A la propiedad le hace falta una modernización, y en particular, mi regadera estaba un poco sucia en las esquinas.
El hotel tiene una excelente ubicación y se encuentra cercano a lugares como ella estación del tren, el estadio de fútbol y el centro de la ciudad.
Comment from Hotel Management
26 Aug 2024 by ARK HOTEL, Hotel Management
Dear Family, thank you for your review.Kind regards
