Ratings based on 135 Verified Reviews
3.0 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Aug 2024
The room is so dirty
Comment from Hotel Management
12 Aug 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Ana,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS VERO BEACH - I-95. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
22 Jun 2024 by Sashauna RediResponse Specialist, Hotel Management
Hello Kai,Thank you for taking a moment to complete our survey regarding your recent stay at the HOMETOWNE STUDIOS VERO BEACH - I-95. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Unfriendly
Posted 28 May 2024 on HotelsUnexpected large deposit and the lobby smelled like a nasty bathroom. Poor customer service. The room was decent but no dishes or pot for the kitchen with stove burners. Why have a kitchen with no dishes? We wont be back.
Comment from Hotel Management
30 May 2024 by Linton Rediresponse Specialist, Hotel Management
Hi Corinne,Thank you for telling us about your recent visit at HOMETOWNE STUDIOS VERO BEACH - I-95. It's good to read you found our room to be decent. However, I sincerely apologize for the staff encounter you described, the lack of kitchenware and the other concerns were the downsides of your stay. As for the lack of kitchenware in your room, please be advised that dish kits are available purchase at the front desk. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 26 May 2024
Nothing
Comment from Hotel Management
28 May 2024 by Linton RediResponse Specialist, Hotel Management
Hello Yris, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS VERO BEACH - I-95 and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 14 May 2024
There is a new gas station near by and USPS is just next to the motel. I I like the kitchen. But they better to improve their laundry facility.
Comment from Hotel Management
16 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Kai,Thank you for taking the time to share your feedback regarding your stay at the HOMETOWNE STUDIOS VERO BEACH - I-95. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the close proximity to the gas station and the nice kitchen. Your feedback is important to Red Roof and we’ll take your comments about the improvements of the laundry facility into consideration to make changes to improve our customer experience. Please know that we at Red Roof value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 5 May 2024
At 1am front desk clerk sends a customer to my room by mistake and instead of realizing the room was occupied with the safety latch attached. He starts trying to push his way in.. scariest situation I've been in with my wife. We checked out. Never will go to a red roof again.
Comment from Hotel Management
8 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Jose,Thank you for taking the time to tell us about your stay at the HOMETOWNE STUDIOS VERO BEACH - I-95. We appreciate your 3/5 score. Please accept our sincerest apologies for the incident you mentioned with the customer trying to enter your room. This is truly regrettable. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler from Wood-Ridge
Posted 18 Apr 2024
Our stay was just okay. The pictures of this property posted online are very misleading. Please note, this is a motel, NOT a hotel. The front counter was very dirty. This is the one area that should ALWAYS be clean because it is the first impression the guests receive. I saw bugs and cob webs in certain areas. The check in area is located at the same entrance as the IHOP restaurant which was very bizarre. The IHOP restroom is located near the counter of the motel, so they share a bathroom. This must be inconvenient for IHOP customers. This bathroom was small and dirty. Our room was very spacious. We stayed in a studio. Bathtub was spacious. We had problems operating the television. Property was a little sketchy. We didn’t see much people staying there and the people that were looked very odd. It didn’t come off as a family oriented place to stay. Overall it was okay.
Comment from Hotel Management
18 Apr 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Christina,Thank you for taking the time to tell us about your stay at the HOMETOWNE STUDIOS VERO BEACH - I-95. I was thrilled to see you enjoyed the spacious room and you were pleased with the area in which we reside. We appreciate your 3/5 score. However, I was saddened to read your stay fell short of expectations due to the insects you reported, the dirty counter the other concerns you highlighted. We are very sorry for your experience. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. . Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
GO ELSEWHERE!
Posted 14 Apr 2024 on HotelsThe room was adequate but there was no housekeeping service for my entire stay. No fresh towels, bed linen changed, no bed made, no waste baskets emptied. NOTHING!
Comment from Hotel Management
16 Apr 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Michael,Thank you for telling us about your recent visit at HOMETOWNE STUDIOS VERO BEACH - I-95. It's good to read that your room was adequate to your needs. However, you indicated that the lack of room services hindered your stay. As for housekeeping, please be advised that housekeeping is limited to guests staying 7 or more nights but is available to all guests at an additional charge of 10 per occurrence. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 9 Apr 2024
Floors in room were so dirty, your socks and shoes got black! Curtains had rips in them.Peeling paint in kitchen, soap, shampoo and hand soap dispensers empty. Homeless people living off the side of the building in the woods. I do have to say the pool area was very well kept. And NO BUGS! Thats a major plus.
Comment from Hotel Management
11 Apr 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Maria,Thank you for telling us about your recent visit at HOMETOWNE STUDIOS VERO BEACH - I-95. We thank you for your 3/5 rating. However, you indicate that lack of cleanliness and toiletries. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Our Red Roof do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 24 Mar 2024 on Travelocity
The beds were clean & comfortable which is all we needed for the night. The floors desperately need to be mopped…our feet were black after walking across them. We kept our shoes on the rest of the time and had to wash our feet off w/a washcloth before getting into bed. Gross!
The staff was super friendly & helpful & check-in was quick & easy!
