Ratings based on 989 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Quiet and peaceful
Comment from Hotel Management
20 Nov 2024 by Nav , Hotel Management
Dear Guest,Thank you for your feedback! We’re glad to hear that you found your stay quiet and peaceful. Providing a relaxing environment is one of our top priorities, and it’s wonderful to know we succeeded during your visit.We hope to have the pleasure of hosting you again in the future for another restful stay!Kind regards,Quality Inn & Suites Vernon
by A verified traveler
Posted 17 Nov 2024
Good location, comfortable and very clean rooms. Good value for price. Very helpful staff.
Comment from Hotel Management
18 Nov 2024 by Nav , Hotel Management
Dear Guest,Thank you for sharing your positive feedback! We're delighted to hear that you found our location convenient, the rooms comfortable and clean, and the value for price satisfying. Our team takes pride in providing helpful and friendly service, so your kind words mean a lot to us.We look forward to welcoming you back on your next visit to Vernon!Best regards,The Quality Inn & Suites Vernon Team
by A verified traveler
Posted 17 Nov 2024
The staff are amazing and treated us like family during our stay after my husband's hip replacement surgery.
Comment from Hotel Management
18 Nov 2024 by Nav , Hotel Management
Dear Guest,Thank you for your heartfelt review. We're truly touched to know that our staff could provide the care and support you needed during such an important time. Treating our guests like family is something we strive for, and your kind words reaffirm our commitment to this goal.We hope your husband's recovery continues smoothly, and we’d be honored to welcome you back for a future stay under happier circumstances.Best wishes,The Quality Inn & Suites Vernon Team
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Nav , Hotel Management
Dear Guest,Thank you for your perfect 5/5 rating! We're delighted that you had a great experience with us. Your support means a lot, and we hope to welcome you back again soon.Kind regards,Quality Inn & Suites Vernon
by A verified traveler
Posted 8 Nov 2024
Particularly efficient, friendly and helpful staff.
Comment from Hotel Management
11 Nov 2024 by Nav , Hotel Management
Dear Guest,Thank you for your kind words! We're thrilled to hear that our team’s efficiency, friendliness, and helpfulness made your stay enjoyable. Our staff takes great pride in ensuring guests feel welcome and well cared for, and it’s wonderful to know that was your experience.Warm regards,The Quality Inn & Suites Vernon Team
by A verified traveler from Kamloops
Posted 8 Nov 2024
Staff very helpful and pleasant
Comment from Hotel Management
8 Nov 2024 by Nav , Hotel Management
Dear Guest,Thank you for your kind words and for recognizing our helpful and pleasant team! We're glad to hear that you enjoyed your stay, and we look forward to welcoming you back for another positive experience soon.Warm regards,The Quality Inn & Suites Vernon Team
by A verified traveler
Posted 7 Nov 2024
Staff really great. Very clean, Close to shopping and dining
Comment from Hotel Management
8 Nov 2024 by Nav , Hotel Management
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you appreciated our clean rooms, great staff, and convenient location near shopping and dining. It's always our goal to provide a comfortable and enjoyable stay, and we’re glad we could make that happen for you.Warm regards,The Quality Inn & Suites Vernon Team
by A verified traveler
Posted 6 Nov 2024
Good hotel with good free breakfast options. Good value for price.
Comment from Hotel Management
7 Nov 2024 by Nav , Hotel Management
Dear Guest,Thank you for your review! We're glad you enjoyed our breakfast options and found value in your stay. We aim to provide a quality experience that feels worth every bit, and your feedback lets us know we're on the right track. We hope to welcome you back to Quality Inn & Suites Vernon for another pleasant visit.Warm regards,The Quality Inn & Suites Vernon Team
by A verified traveler
Posted 3 Nov 2024
The staff are great; however, the property is shoddy and extremely outdated. The TV in my room didn't work and needed staff to get it working. The shampoo and conditioner in my room were empty. Also, the shampoo and body lotion was the same? Weird. It seemed as though many corners were being cut. Not much quality at this Inn. Very questionable. Won't stay here again.
Comment from Hotel Management
4 Nov 2024 by Nav , Hotel Management
Dear Valued Guest,Thank you for taking the time to provide us with your honest feedback. While we’re pleased that our team made a positive impression, we sincerely apologize for the issues you encountered with room amenities and maintenance. We understand how important it is for all aspects of your stay to reflect quality and care, and we regret falling short of those expectations. Your comments will be used to address these concerns directly with our team to make necessary improvements.Thank you again for bringing these issues to our attention, and we hope for the opportunity to offer you a better experience in the future.Best regards,The Quality Inn & Suites Vernon Team
