Ratings based on 986 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Richmond
Posted 25 Nov 2024
Stayed two nights. The staff were friendly. The room was clean, comfortable and quiet. Couldn't ask for more.
Comment from Hotel Management
26 Nov 2024 by Benson, Hotel Management
Hi James,Thank you for taking the time complete our survey. We are glad to hear that you had a wonderful stay with us. Looking forward to host your next visit again here in Vernon.
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Subrato, Hotel Management
Hi Darcy,Thank you for taking the time to share your feedback. I understand that your overall experience did not fully meet your expectations, and I sincerely apologize for any areas where we fell short. Your review is important to us, and we’re committed to making improvements based on guest reviews.Thanks & Regards,Guest Services Team
by A verified traveler from Port Coquitlam
Posted 14 Oct 2024
$19.00 for buffet...no breakfast includes....son said the eggs smelled like feet..parmesan cheese maybe? We couldnt eat them. Mini fridge had juice spilled inside of it..not clean. Only one person working for check in....needed 2 to speed things along..
Comment from Hotel Management
18 Oct 2024 by Subrato, Hotel Management
Hi Barbara,Thank you for taking the time to share your feedback. I sincerely apologize for the issues you experienced with the cleanliness of the room, unsatisfactory breakfast experience and slow service at the front desk. I will surely be addressing all the concerns with the concerned teams to ensure improvements are made. We want all our guests to have a pleasant experience throughout their stay, and I appreciate you bringing this to our attention.Thank you again for your feedback.Guest Services Team
by A verified traveler
Posted 14 Oct 2024
Very clean. Nice pool and exercise facilities
Comment from Hotel Management
15 Oct 2024 by Benson, Hotel Management
Hi William,Your positive remarks about our amenities are much appreciated. We are glad you enjoyed the facilities of the hotel and found them to your satisfaction. We strive to offer a variety of high-quality facilities to enhance our guests' stays. Again we thank you for the great review and we look forward to host your next stay again here in Vernon.
by A verified traveler
Posted 13 Oct 2024
Nice hotel
Comment from Hotel Management
14 Oct 2024 by Benson, Hotel Management
Hi Ronda,Thank you for completing our survey. We are delighted to know that you enjoyed your stay with us. We are looking forward to host your next visit again here in Vernon.
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Subrato, Hotel Management
Dear Ashley,Thank you for sharing your valuable feedback with us.We hope to see you back at the Prestige Hotel Vernon. Thanks & Regards,Guest Services Team
by A verified traveler
Posted 1 Oct 2024
Clean, nice rooms all around a great stay
Comment from Hotel Management
5 Oct 2024 by Subrato, Hotel Management
Dear Chad,Thank you for your kind review and for choosing to stay with us! We're delighted to hear that you had a great experience. Your feedback is valuable to us, and we’ll continue working hard to make every stay a 5-star experience.We look forward to welcoming you back soon at The Prestige Hotel Vernon!Best regardsGuest Services Team
by A verified traveler
Posted 29 Sep 2024
Very quite, staff were great.
Comment from Hotel Management
5 Oct 2024 by Subrato, Hotel Management
Dear Anthony,Thank you for sharing your valuable feedback with us.We hope to see you back at the Prestige Hotel Vernon. Thanks & Regards,Guest Services Team
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Subrato, Hotel Management
Dear Alexis,Thank you for sharing your valuable feedback with us.We hope to see you back at the Prestige Hotel Vernon. Thanks & Regards,Guest Services Team
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Subrato, Hotel Management
Dear Lisa,Thank you for sharing your valuable feedback with us.We hope to see you back at the Prestige Hotel Vernon. Thanks & Regards,Guest Services Team
