Ratings based on 33 Verified Reviews
4.7 Room cleanliness
3.9 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
No communication, no directions, no parking
Posted 2 Jul 2024 on HotelsTerrible communication with owner. She claims to speak English, but doesn't answer your question/request because she doesn't understand you.
NO PARKING possible at all! You have to walk over a very very long distance with all your suitcases. Parking is a nightmare, because there are not enough parking spots in general, let alone for vacationers.
The place itself is extremely difficult to find and an explanation is not given. The owner(s) are not able to explain, so you have to ask locals (who often are foreigners themselves and therefore not familiar with the neighborhood) or finally the police.
The apartment itself is great (!), the security doors are a bit (too) much but gives you a safe stay.
Comment from Hotel Management
3 Jul 2024 by Luxury Italy Apartments team , Hotel Management
Dear Roberto,the address and the information needed to reach the Apartment were explained in the confirmation email that we sent you (in English) before your arrival in Verbania. Our Apartments are an alternative solution from the classical hotel with a reception. As we confirmed in the confirmation email, we usually communicate by Whatsapp.I've never had any problem with any other guest about my communication skills in English. I'm sorry if there's been any misunderstanding.We are sorry about the current works on the road, we know that they make difficult, expecially for tourists, to find a parking in the centre of Intra, but we can't do anything about it.Have a nice evening.
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
19 Jun 2024 by Luxury Team, Hotel Management
Thanks Alì.See you soon
by A verified traveler
View of Piazza Castello & Lake Maggiore
Posted 17 Sep 2023 on HotelsBeautiful l, spacious and comfortable apartment above Piazza Costello with a beautiful view of Lake Maggiore. Apartment is a bit difficult to locate. Parking is limited and distant. Once we arrived at the apartment, our trip was most enjoyable.
Comment from Hotel Management
18 Sep 2023 by Luxury Italy Apartments team , Hotel Management
It's available a payment parking at 50 meters from the apartment.
by A verified traveler from Leipzig
Posted 4 Jul 2023
The apartment was lovely, modern, & clean. The location was perfect and near restaurants, bus, ferry, grocery, and shopping.
by A verified traveler
Posted 26 Jun 2023 on Orbitz
by A verified traveler
Unhappy times.
Posted 1 Dec 2018 on HotelsPositives: very clean,close to all amenities, baby cot,high chair,dishwasher,washing machine, kettle,coffee maker,new furniture,reliable WiFi,sky tv for those who watch tv. Owner available on the phone at any time.
Negatives: Heating was already broken and not sorted in 5 days. First night the temperature indoors was 16°C. I then requested an electric heater which was kindly taken to me at 8pm the following night, but electricity capacity wasn’t enough to heat the flat and cook (induction) or use dishwasher as it would trip, needing to run downstairs to the ground floor to reset the mains each time. I was honest with the owner and told him why I was unhappy but after my stay I was told That the broken part didn’t arrive in time and I could have gone elsewhere for a refund (not easy when it’s low season, and I am travelling on my own with two kids and a baby) instead of offering me any different accommodation due to the lack of basic provision. Sadly no info was given to me after the third evening to keep me updated either.
Some kitchen saucepans unsuitable for induction nobs. No appliances manuals and instructions available. NO daily housekeeping, unlike advertised.
Furthermore, The flat I was given is not pictured in the advert, it is completely different, dark,its windows overlook the building internal courtyard. Some safety concern for bedroom windows.Customers need to be aware that the flat given might differ from the pictures shown and possibly have no view at all.
Comment from Hotel Management
3 Dec 2018 by GM, Hotel Management
I'm sorry about the problem at heating system
The air conditioning system was available with hot air, but for the guest it was not enough. All the guests use this system...
No comment about photos etc... in our website you can check photos and description of all the apartments
by A verified traveler
Posted 3 Nov 2024
Arredo minimale e foto di presentazione fuorvianti in quanto nessun panorama, tanto meno il lago.
Comment from Hotel Management
3 Nov 2024 by Luxury Italy Apartments Team, Hotel Management
Buonasera. Come in tutte le strutture abbiamo appartamenti di diverse metrature con vista interna, vista centro storico e vista lago. Il nostro staff è sempre disponibile per fornire dettagli e indicazioni.
by A verified traveler
Posted 16 Jul 2024 on Hotels
by A verified traveler
Posted 30 May 2024
Tolle Unterkunft mit super Lage. Alles sauber und ordentlich. Sehr gut ausgestattet. Wir kommen wieder.
Comment from Hotel Management
3 Jun 2024 by Luxury Italy Apartments team , Hotel Management
Grazie e arrivederci a prestoRaffaella
by A verified traveler
Posted 10 May 2024 on Hotels
