Ratings based on 425 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024 on Hotels
by A verified traveler
Posted 29 Mar 2024
None
by A verified traveler
Posted 4 Jan 2024
Es un lugar muy céntrico
by A verified traveler
Posted 31 Dec 2023 on Orbitz
DO NOT stay in this hotel. This place is very DIRTY so much even words like …undermine how badly I get like I was getting a new disease each night I took a shower and slept in this swamp. Very low standard. Towels are very old - came in grey color with a lot of spots, patches!!, and fringes. Bathrooms and toilets are filthy - when taking a shower, water leaked out making floor wet. Sewage smell is almost always in the bathrooms. Only one bar of soap, one small shampoo envelope, and one water bottle were given to a room with 4 customers. No floor mats/no hand towels were provided. Some bath towels provided were like those ones would use to clean floor at home - not to touch our bodies. Pillows and even mattresses smelled. This hotel gives me bad impression of the City of Veracruz - how below standard ones may live in this city since this hotel located in the prime area is very sub-standard with a high price we paid. We wanted to move but did not want to lose our money so we took a deep breath and stayed.... Cleaning was not properly done - some tissue papers still left in the bathroom after daily cleaning. Front desk people were so so - were minimally helpful during some shifts and were really ignorant during some. DO NOT stay in this hotel.
by A verified traveler
Posted 19 Dec 2023
The facilities need updating. We had great customer service, staff are all very helpful. They turned a bad trip into a good one. They accept payments with expedia which was nice because my card was not present due to extenuating circumstances. We were left with minimal cash, no id, and the reservation we made at a different "fancier" location wouldnt help at all. The other place denied any work arounds which was awful coming from out of the country and basically at a loss with not much to work with.
by A verified traveler from HOUSTON
Posted 14 Nov 2023
Yo trabaje en hoteles toda mi vida, y me pregunto que hace ahi gente que no le gusta trabajar porque otras personas son tan amables.
by A verified traveler
Posted 16 Sep 2023
by A verified traveler
Posted 30 May 2023
There was a terrible days in this hotel, we needed to look for another hotel because in this place we didn’t find the Service that they were offering online.
The actitude of the girls that were in recepción were rude and they show us a very bar disposition to solve the problems we face there.
by A verified traveler from Sheridan
Posted 7 Mar 2023 on CheapTickets
Cheap and close to zocalo, restaurants, bars, tours, coffee shops (everything)
Staff very friendly and helpful
Definitely will recommend to friends
by A verified traveler
Posted 23 Jan 2023
Great location! This hotel is located right in front of the Malecon, a couple blocks from the Zocalo. unfortunately, the rooms conditions are old and dirty looking (there is mold in the bathrooms). The pillows are in really bad condition. Also, be careful with the shower, the hot water is boiling!
